List of CallN Compliance Risk Customers
Melbourne, 3000, VIC,
Australia
Since 2010, our global team of researchers has been studying CallN Compliance Risk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CallN Compliance Risk for HR Compliance from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CallN Compliance Risk for HR Compliance include: Powershop New Zealand, a New Zealand based Utilities organisation with 150 employees and revenues of $120.0 million, Police Credit Union, a United States based Banking and Financial Services organisation with 381 employees and revenues of $69.0 million, Echoice Home Loans Australia, a Australia based Banking and Financial Services organisation with 59 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using CallN Compliance Risk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CallN Compliance Risk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Echoice Home Loans Australia | Banking and Financial Services | 59 | $40M | Australia | CallN | CallN Compliance Risk | HR Compliance | 2019 | Telstra |
In 2019, Echoice Home Loans Australia deployed CallN Compliance Risk for HR Compliance to record, tag and securely store client mortgage calls across its Australian mortgage brokerage operations. Telstra assisted with the deployment.
The implementation emphasized legal compliance capability alongside automated redaction and secure storage features, with configuration focused on call capture, metadata tagging and QA review workflows. CallN Compliance Risk was configured to support searchable call archives and redaction pipelines consistent with regulated voice-record retention requirements.
Operational coverage targeted compliance, quality assurance and loan processing teams within Echoice’s mortgage brokerage business, with call recordings routed into controlled storage and tagged for compliance review and QA sampling. Integrations were implemented to connect call capture, tagging and archival processes into the company’s operational workflows, with Telstra supporting deployment activities.
Governance and process changes included standardized tagging conventions, controlled access and audit trail requirements for recorded calls, and formalized review queues for compliance and QA personnel. The deployment enabled Echoice to record, tag and securely store client mortgage calls for compliance and QA using CallN Compliance Risk.
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Police Credit Union | Banking and Financial Services | 381 | $69M | United States | CallN | CallN Compliance Risk | HR Compliance | 2017 | n/a |
In 2017, Police Credit Union deployed CallN Compliance Risk to support agent coaching, complaints-handling reviews and call-centre quality assurance in its Australian contact centre. The CallN Compliance Risk implementation is aligned to the HR Compliance category and is described in vendor materials as supporting compliance and coaching workflows, with inferred use of redaction-capable review features to remove member-identifiable information during QA and complaint analysis.
Configuration centered on contact-centre QA and coaching modules, including structured quality scoring forms, coach feedback workflows, and recorded interaction review processes consistent with HR Compliance functional patterns. The deployment leveraged call review and coaching workflows to create repeatable agent development cycles and to standardize complaint-handling review, with inferred automation around redaction and evidence capture for compliance documentation.
Operational scope covered contact centre agents, complaints handlers, HR and compliance reviewers within Police Credit Union’s Australian contact centre environment, focusing on member-facing interactions and internal coaching processes. The implementation tied the CallN Compliance Risk application directly to business functions of contact centre operations, HR training and complaints governance, enabling centralized review and coaching orchestration across those teams.
Governance and workflow restructuring emphasized formal QA review cycles and documented coaching interventions, with compliance reviewers using redaction-enabled artifacts for privacy-safe audits and complaint investigations. Police Credit Union reports use of CallN since 2017 to improve member outcomes and staff productivity, reflecting the application of CallN Compliance Risk within HR Compliance workflows for coaching, QA and complaints handling.
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Powershop New Zealand | Utilities | 150 | $120M | New Zealand | CallN | CallN Compliance Risk | HR Compliance | 2010 | n/a |
In 2010, Powershop New Zealand implemented CallN Compliance Risk to provide cloud call recording, QA and compliance support for its customer service operation. CallN Compliance Risk is deployed as a cloud-hosted application in the HR Compliance category and functions as the primary platform for recorded interactions and compliance controls within the organization.
The implementation centralizes continuous call recording, indexed call review and quality assurance workflows, and includes compliance-oriented capabilities inferred from vendor materials, notably redaction, PCI and PCI-DSS controls, and in-country data storage for New Zealand residency. Operational coverage spans customer service, quality assurance and compliance teams, with governance oriented around structured call review, redaction workflows and retention controls to meet internal quality and regulatory requirements, and the deployment improved secure storage and call review capabilities for Powershop New Zealand.
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