List of CallN Customer Experience Customers
Melbourne, 3000, VIC,
Australia
Since 2010, our global team of researchers has been studying CallN Customer Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CallN Customer Experience for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CallN Customer Experience for Customer Experience include: Powershop New Zealand, a New Zealand based Utilities organisation with 150 employees and revenues of $120.0 million, Police Credit Union, a United States based Banking and Financial Services organisation with 381 employees and revenues of $69.0 million, Classic Leisure, a Australia based Professional Services organisation with 4 employees and revenues of $5.3 million and many others.
Contact us if you need a completed and verified list of companies using CallN Customer Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CallN Customer Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Classic Leisure | Professional Services | 4 | $5M | Australia | CallN | CallN Customer Experience | Customer Experience | 2018 | n/a |
In 2018 Classic Leisure deployed CallN Customer Experience in its Gold Coast contact centre to standardize quality monitoring and sales coaching, the year is an estimate derived from vendor materials. CallN Customer Experience, classified under the Customer Experience apps category, was provisioned to capture voice interactions and agent evaluations and to make recorded calls available for review and training.
The implementation included CallN Scoresheets and call recording as the primary functional components. Scoresheets were used to capture structured evaluation data tied to upsell and cross-sell behaviors while call recording retained full interaction audio for agent feedback and quality assurance, aligning evaluation artifacts with operational coaching workflows.
Operational coverage targeted the Gold Coast contact centre and impacted contact centre sales and customer service functions through targeted agent coaching driven by Scoresheet results. The vendor case study reports month on month sales and productivity improvements from these measures, and governance changes centered on regular review cycles and coaching sessions informed by recorded calls and Scoresheet analytics.
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Police Credit Union | Banking and Financial Services | 381 | $69M | United States | CallN | CallN Customer Experience | Customer Experience | 2017 | n/a |
In 2017, Police Credit Union implemented CallN Customer Experience to provide call recording, coaching and complaints handling capabilities. The deployment of CallN Customer Experience supports the credit union in Australia and is described by the vendor testimonial as being in use since 2017 for coaching, leadership call reviews and complaint management to improve member customer experience and agent productivity.
The implementation centers on call recording and quality assurance workflows, agent coaching modules and structured complaint handling processes. Configurations include leader call review queues and call playback for coaching, along with scripted review workflows that align contact center quality monitoring with complaints resolution procedures. These functional modules deliver the operational capabilities typical of a Customer Experience application, including recording capture, review routing and coaching documentation.
Operational coverage includes member services and contact center agents, with leadership using call reviews for coaching and complaint adjudication. Governance is organized around review and coaching workflows and complaint management processes, with the vendor testimonial indicating continuous use since 2017 for those specific business functions.
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Powershop New Zealand | Utilities | 150 | $120M | New Zealand | CallN | CallN Customer Experience | Customer Experience | 2010 | n/a |
In 2010, Powershop New Zealand implemented CallN Customer Experience. CallN Customer Experience is deployed as a cloud call recording and speech analytics solution in the Customer Experience category, used to capture voice interactions and analyze speech for service quality and compliance.
The implementation centers on cloud call recording and speech analytics modules, with analytics pipelines that generate transcriptions, keyword detection and automated quality signals consistent with Customer Experience tooling. The deployment is integrated with Salesforce to associate recordings and analytics with cases and agent records, enabling case-level review and QA workflows.
Operationally the system is used across Powershop New Zealand’s customer service function to support quality assurance and compliance monitoring. Governance is organized around recorded interaction review and analytics-driven compliance checks, and vendor materials state the arrangement has improved quality and compliance monitoring since adoption.
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