List of Canary Guest Management Customers
San Francisco, 94103, CA,
United States
Since 2010, our global team of researchers has been studying Canary Guest Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Canary Guest Management for Reservation and Booking Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Canary Guest Management for Reservation and Booking Management include: The Coeur d'Alene Resort, a United States based Leisure and Hospitality organisation with 850 employees and revenues of $110.0 million, Mr. C Coconut Grove, a United States based Leisure and Hospitality organisation with 100 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Canary Guest Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Canary Guest Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Mr. C Coconut Grove | Leisure and Hospitality | 100 | $15M | United States | Canary Technologies | Canary Guest Management | Reservation and Booking Management | 2024 | n/a |
In 2024 Mr. C Coconut Grove implemented Canary Guest Management to modernize front desk operations and reduce paper usage at its 100-room boutique hotel in Miami's Coconut Grove neighborhood. The deployment targeted check-in workflows and guest registration within the Reservation and Booking Management category, aligning with the hotel’s sustainability goals and Forbes Travel Guide certification efforts.
Canary Guest Management was configured with a Tablet Registration capability that moved paper registration cards to tablet-based digital registration forms at the front desk. The implementation used cloud storage for captured guest data, required structured guest information fields to improve data collection, and produced legible digital records that eliminated handwritten form errors and supported easier retrieval for chargebacks.
Operational integration included a direct feed of registration data into the property management system, enabling front desk agents to retain focus on hospitality rather than manual data entry. The solution impacted front desk operations, guest services, and marketing data capture, while cloud retention removed the need for offsite physical storage after 30 days and simplified operational record retrieval.
Rollout was led by Director of Front Office Jonathan Paul and delivered practical governance changes to check-in workflows, including mandatory digital fields and agent usage protocols. Reported outcomes include elimination of 700 to 1,000 sheets of paper per month, a 50 percent reduction in ink usage, faster check-ins, improved data accuracy, reduced storage costs, and positive guest and staff feedback about the streamlined process.
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The Coeur d'Alene Resort | Leisure and Hospitality | 850 | $110M | United States | Canary Technologies | Canary Guest Management | Reservation and Booking Management | 2024 | n/a |
In 2024, the Coeur d'Alene Resort implemented Canary Guest Management to centralize guest-facing operations across its 338-room lakeside property, aligning the deployment with the Reservation and Booking Management category. The deployment was driven by a need to sustain luxury service during high occupancy periods, and front desk leadership reported smoother throughput with no front desk lines even at 100% occupancy and days with roughly 200 guest arrivals.
Canary Guest Management was provisioned with discrete functional modules including Personalized Check-In, Guest Messaging, Upsells, and Real-Time Mobile Checkout. Configuration emphasized automated and broadcast messaging workflows, mobile-first check-in that removes manual ID and registration card handling, and an upsell engine presented on guests’ personal devices. The checkout module captures review requests 8 to 18 hours before departure, enabling follow up while guests remain on property.
The implementation integrated directly with the hotel PMS Opera to synchronize reservations and arrival data, and it delivered mobile messaging to guests across the property. Operational coverage spans front desk operations, guest services, housekeeping, and revenue capture activities, with the messaging and checkout modules used to identify unhappy guests for proactive outreach. Real-time departure signals from Canary Checkout informed housekeeping scheduling, improving room turn coordination overnight.
Governance and process changes included shifting front desk staff from administrative tasks to white-glove guest engagement, instituting automated messaging templates for operational consistency, and defining escalation workflows for guest issues discovered during checkout. Outcomes reported by the resort included nearly $10,000 per month in incremental upsell revenue, measurable reductions in front desk queuing during peak check-in, earlier visibility of guest departures for housekeeping planning, and increased opportunity to capture guest feedback and remediate negative experiences before departure.
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Buyer Intent: Companies Evaluating Canary Guest Management
- Dun & Bradstreet, a United States based Professional Services organization with 6247 Employees
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