List of Capillary Engage+ Customers
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Since 2010, our global team of researchers has been studying Capillary Engage+ customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Capillary Engage+ for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Capillary Engage+ for Customer Engagement include: Erajaya Swasembada, a Indonesia based Retail organisation with 3950 employees and revenues of $3.31 billion, Nicole Miller, a United States based Retail organisation with 100 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Capillary Engage+, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Capillary Engage+ customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Erajaya Swasembada | Retail | 3950 | $3.3B | Indonesia | Capillary Technologies | Capillary Engage+ | Customer Engagement | 2022 | n/a |
In 2022 Erajaya Swasembada implemented Capillary Engage+ as its primary Customer Engagement platform to establish the Eraclub loyalty coalition across its retail estate. The project targeted a unified loyalty layer for a network exceeding 1100 outlets, 87 distribution centers and more than 65,000 third party billed outlets, positioning Capillary Engage+ as the single system for membership orchestration and customer profile consolidation.
The implementation centered on an AI powered customer engagement and analytics core provided by Capillary Engage+, enabling deep segmentation, persona mapping and campaign orchestration. Functional capabilities configured included membership tiering with basic and premium plans, a reward catalog spanning partner offers, point accumulation and redemption logic, real time rewards tracking, and lifecycle based campaign automation to support acquisition and retention flows.
Data and operational coverage focused on consolidating search and purchase history into a single source of truth that feeds omnichannel messaging and loyalty accounting, ensuring points are earned and redeemed across online and offline touchpoints. The deployment integrated website and in store workflows so store staff can activate memberships and process redemptions, and it extended to ecommerce, retail operations and marketing teams for coordinated campaign delivery across channels.
Governance and rollout emphasized experimentation and campaign taxonomy to manage scale, with defined campaign categories for wide reach, brand preference, segmented and behavior preference engagements. Program governance also covered influencer driven coupon campaigns, premium fee collection both online and at stores, and simple registration and redemption processes to streamline staff adoption and member experience.
Explicit outcomes reported from the Erajaya and Capillary collaboration include 1.3 million new customers engaged during the pandemic period and in 2021 Eraclub members contributed 75 percent of sales, with total sales contribution by members continuing to rise according to the deployment narrative. Capillary Engage+ served as the Customer Engagement platform that enabled multibrand loyalty orchestration and analytics driven personalization across Erajaya business verticals.
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Nicole Miller | Retail | 100 | $25M | United States | Capillary Technologies | Capillary Engage+ | Customer Engagement | 2013 | n/a |
In 2013, Nicole Miller deployed Capillary Engage+ as a Customer Engagement initiative. The rollout leveraged Capillary InStore capabilities to integrate customer data across U.S. retail stores and the company e-commerce website, creating a 360-degree view of customers that stylists and store associates could access to see documented shopper preferences across channels.
Capillary InStore functionality implemented alongside Capillary Engage+ focused on multichannel data quality and enrichment, tailor-made recommendation workflows, personalization and targeting, and powerful instant rewards and couponing available to associates on the sales floor. The solution included mobile and tablet apps for Android and iOS, and Capillary InStore provided APIs and developer solutions to surface just-in-time customer intelligence within the store intranet.
Integrations were implemented to connect the cloud-based platform in real time with point of sale systems, using ready adapters for hundreds of popular retail POS systems and bridging e-commerce interactions with in-store customer records. Operational coverage explicitly spanned Nicole Miller U.S. stores and the e-commerce site, affecting store sales operations, loyalty and marketing functions, and front-line associate engagement.
Governance and rollout emphasized front-line enablement and omnichannel loyalty enablement, with plans to launch an integrated omnichannel loyalty program powered by Capillary. Leadership cited strong vendor responsiveness and anticipated growth in customer loyalty as part of the implementation narrative.
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Buyer Intent: Companies Evaluating Capillary Engage+
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