List of Capillary Loyalty+ Customers
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Since 2010, our global team of researchers has been studying Capillary Loyalty+ customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Capillary Loyalty+ for Customer Loyalty from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Capillary Loyalty+ for Customer Loyalty include: Erajaya Swasembada, a Indonesia based Retail organisation with 3950 employees and revenues of $3.31 billion, Dominos Pizza Indonesia, a Indonesia based Leisure and Hospitality organisation with 3000 employees and revenues of $90.0 million, ALDO Singapore, a Singapore based Retail organisation with 80 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Capillary Loyalty+, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Capillary Loyalty+ customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ALDO Singapore | Retail | 80 | $25M | Singapore | Capillary Technologies | Capillary Loyalty+ | Customer Loyalty | 2021 | Codilar |
In 2021, ALDO Singapore implemented Capillary Loyalty+ in a Customer Loyalty deployment to unify in-store and online loyalty across multiple Southeast Asia markets. The deployment combined Capillary CRM and Loyalty to operationalize the A-List program and to provide real-time points accumulation and redemption across commerce touchpoints.
The implementation configured Capillary Loyalty+ modules including customer profile unification, a real-time points engine, redemption workflows, and centralized campaign orchestration within the CRM and marketing stack. Automation was used to trigger point accrual from transactions, manage tiering logic, and control reward fulfilment and retention campaigns.
Integration work led by Codilar tied Capillary CRM and Capillary Loyalty+ into ALDO Singapore's e-commerce platform and marketing systems to enable synchronous point updates and redemption at online checkout and physical stores. Operational scope covered retail store operations, e-commerce, and marketing teams across multiple SEA markets, executed via a phased regional rollout and centralized governance for loyalty rules and customer data hygiene. The Codilar partner case study reports the CRM and e-commerce implementation doubled order volume and boosted conversions, outcomes explicitly linked to the implementation and referencing Capillary Loyalty.
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Dominos Pizza Indonesia | Leisure and Hospitality | 3000 | $90M | Indonesia | Capillary Technologies | Capillary Loyalty+ | Customer Loyalty | 2022 | n/a |
In 2022 Dominos Pizza Indonesia implemented Capillary Loyalty+ for Customer Loyalty. The deployment established an AI-first loyalty engine, positioned as a CRM and marketing focused program to move customers from transactional ordering to habit-forming engagement across Indonesia.
Capillary Loyalty+ was configured to deliver AI-driven customer segmentation and behavioral scoring, and to orchestrate targeted campaign workflows. Functional capabilities implemented included segmentation, campaign orchestration, reward and points management, in-app messaging and push notification workflows, and omnichannel nudge sequencing aligned to customer lifecycle stages.
Integrations explicitly instrumented include WhatsApp messaging, the consumer mobile app and push notification channels, enabling triggered nudges directly from the loyalty engine. Operational coverage centered on marketing and CRM teams, with campaign execution mapped to retention and repeat-ordering use cases across the Indonesian market.
Governance emphasized marketing-led campaign templates, segmentation governance and A/B testing of nudge sequences to refine AI scoring and sequencing. Rollout practices prioritized staged campaign launches and centralized analytics to capture engagement signals from the omnichannel stack.
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Erajaya Swasembada | Retail | 3950 | $3.3B | Indonesia | Capillary Technologies | Capillary Loyalty+ | Customer Loyalty | 2023 | n/a |
In 2023, Erajaya Swasembada deployed Capillary Loyalty+ to power its MyEraspace loyalty program across its retail footprint in Indonesia. The Customer Loyalty deployment is positioned as a CRM and marketing loyalty implementation to centralize customer engagement, segmentation and reward orchestration for retail operations.
Capillary Loyalty+ was configured to support RFM-led nudges, personalized engagement and omnichannel loyalty workflows, leveraging customer segmentation, campaign orchestration and loyalty management capabilities common to Customer Loyalty platforms. The implementation emphasizes RFM-based segmentation to trigger lifecycle nudges and to deliver personalized messaging and reward mechanics tied to customer behavior.
Operational coverage spans Erajaya's in-store and digital channels across Indonesia, maintaining unified loyalty profiles to inform both online engagement and point-of-sale interactions. Business functions impacted include CRM, marketing and retail operations, with the platform serving as the primary system for loyalty-driven customer communication and campaign execution.
Governance was structured around centralized campaign orchestration and loyalty program management to coordinate cross-channel promotions and customer outreach. Capillary reports the deployment drives the majority of loyalty-led sales for Erajaya Swasembada, approximately 85 percent of loyalty-led revenue, underscoring the MyEraspace program's role in repeat purchase activity.
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