List of CaptivateIQ Assist Customers
San Francisco, 94107, CA,
United States
Since 2010, our global team of researchers has been studying CaptivateIQ Assist customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CaptivateIQ Assist for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CaptivateIQ Assist for Chatbots and Conversational AI include: Tecan, a Switzerland based Life Sciences organisation with 3315 employees and revenues of $1.18 billion, Intercom, a United States based Communications organisation with 1000 employees and revenues of $343.0 million, FullStory, a United States based Professional Services organisation with 600 employees and revenues of $110.0 million and many others.
Contact us if you need a completed and verified list of companies using CaptivateIQ Assist, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CaptivateIQ Assist customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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FullStory | Professional Services | 600 | $110M | United States | CaptivateIQ | CaptivateIQ Assist | Chatbots and Conversational AI | 2023 | n/a |
In 2023 FullStory implemented CaptivateIQ Assist to automate incentive compensation and reporting. CaptivateIQ Assist was used as the built in Chatbots and Conversational AI capability within the CaptivateIQ Incentives deployment to support finance and sales compensation workflows in the United States.
The implementation centered on automating commission calculations and standard reporting processes, and on surfacing compensation data to sales reps and managers via conversational queries and in workflow reports. CaptivateIQ Assist complemented configured plan logic and automated calculation routines inside the CaptivateIQ Incentives environment, reducing manual reconciliation steps for commission administrators.
Operational coverage focused on FullStory finance and sales compensation teams across the United States, with rollout oriented to commission processing and rep visibility needs. Process changes included embedding the assistant into regular commission reporting cadence and providing rep facing visibility into earned commissions and calculations.
The deployment delivered the explicitly reported outcome of saving roughly two days per month on commission tasks and improving visibility for sales representatives, while preserving the core incentive compensation and reporting functions managed through CaptivateIQ Assist.
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Intercom | Communications | 1000 | $343M | United States | CaptivateIQ | CaptivateIQ Assist | Chatbots and Conversational AI | 2022 | n/a |
In 2022 Intercom implemented CaptivateIQ Assist in the Chatbots and Conversational AI category to centralize sales compensation inquiry handling and automate commission workflows. The deployment targeted sales compensation and finance functions, consolidating commission processes that had been managed in spreadsheets into a unified conversational interface for commission visibility and query resolution.
CaptivateIQ Assist was configured to surface commission statements, interpret natural language queries about payouts, and provide automated responses to common questions, reflecting typical Chatbots and Conversational AI capabilities. Configuration work included mapping commission calculation rules inside CaptivateIQ Incentives and embedding the Assist conversational layer to resolve routine rep inquiries while flagging exceptions for finance review.
Rollout focused on sales and finance teams and completed in 55 days, with operational governance defined around commission workflows, exception routing, and escalation paths to finance. The deployment corresponded with a reported reduction in rep commission inquiries of about 30 percent, and governance emphasized automated triage of disputes and clear escalation handoffs to the finance organization.
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Tecan | Life Sciences | 3315 | $1.2B | Switzerland | CaptivateIQ | CaptivateIQ Assist | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Tecan implemented CaptivateIQ Assist from the Chatbots and Conversational AI category to automate commission workflows and serve finance and payroll adjacent processes. The deployment targeted global operations and was led by finance stakeholders, aligning the CaptivateIQ Assist rollout with existing commission administration practices.
CaptivateIQ Assist implementation focused on automating commission calculation workflows, embedding configurable pay rules, and introducing data validation and approval steps to reduce manual reconciliation. The implementation leveraged conversational access patterns typical of Chatbots and Conversational AI to surface commission queries, provide agent-style responses for payout explanations, and accelerate adjustments through workflow orchestration.
Governance was driven by the finance lead and the project completed in under a month, supporting a rapid global rollout across Tecan finance operations. The CaptivateIQ deployment produced documented outcomes of a 75% reduction in commission calculation time and a 25% reduction in data rework, with those efficiency gains attributed to the automated calculation and validation capabilities implemented with CaptivateIQ Assist.
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