List of Carbyne APEX Customers
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United States
Since 2010, our global team of researchers has been studying Carbyne APEX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Carbyne APEX for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Carbyne APEX for Call Center include: Global Medical Response, Inc., a United States based Healthcare organisation with 38000 employees and revenues of $4.00 billion, County of Charleston, a United States based Government organisation with 2200 employees and revenues of $440.0 million, City of Alpine, TX, a United States based Government organisation with 100 employees and revenues of $16.0 million and many others.
Contact us if you need a completed and verified list of companies using Carbyne APEX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Carbyne APEX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Alpine, TX | Government | 100 | $16M | United States | Carbyne | Carbyne APEX | Call Center | 2022 | n/a |
In 2022, the City of Alpine, TX went live with Carbyne APEX as an i3 cloud-native 911 contact center. The Carbyne APEX deployment, categorized as Call Center, launched on February 14, 2022 as part of a Rio Grande Council of Governments initiative to provide shared emergency communications capabilities across multiple West Texas counties.
The implementation leveraged a cloud-native i3 contact center architecture to enable remote call-taking, text-to-911 handling, and live media uploads from callers, enhancing multimedia intake and situational awareness. Carbyne APEX was configured to support core Call Center workflows, including inbound emergency call routing, multimedia session management, and agent console capabilities typical of modern public safety contact centers.
Operational scope for the City of Alpine rollout covered rural public safety answering points and dispatch functions across multiple counties, with the system intended to improve resilience and dispatch reliability in remote areas. The deployment directly impacted emergency communications, call-taking teams, and regional coordination for PSAPs, aligning contact center infrastructure with county-level public safety operations.
Governance for the initiative was coordinated through the Rio Grande Council of Governments, with the February 14, 2022 go-live marking regional availability of Carbyne APEX. The effort is described as intended to boost situational awareness and resilience for rural PSAPs, expanding remote operation capability and multimedia-enabled incident intake for emergency responders.
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County of Charleston | Government | 2200 | $440M | United States | Carbyne | Carbyne APEX | Call Center | 2025 | n/a |
In 2025, County of Charleston implemented Carbyne APEX to modernize its Call Center emergency 911 handling and introduce cloud native capabilities into public safety operations. Carbyne APEX was provisioned for the county's consolidated communications center in South Carolina to enable automatic transcription, real time translation, call triage, and remote call taking.
The implementation configured Carbyne APEX modules for automatic transcription, translation, and triage workflows, and instrumented situational awareness functionality consistent with modern emergency call platforms. The deployment emphasized real time media processing and remote call taking to support distributed operator workflows within the Call Center.
Operational scope centered on Charleston County public safety and 911 operations, impacting emergency dispatch, call intake, and situational assessment functions at the consolidated communications center. The project focused on embedding Carbyne APEX into existing call handling processes to enable streamlined triage and support remote operators.
Governance and process changes targeted call triage procedures and remote call taking workflows to align technology with 911 operational protocols, with the stated aim of improving situational awareness and dispatch accuracy for the county's emergency response teams.
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Global Medical Response, Inc. | Healthcare | 38000 | $4.0B | United States | Carbyne | Carbyne APEX | Call Center | 2022 | n/a |
In 2022, Global Medical Response, Inc. formed a multi-year partnership to deploy Carbyne APEX in five U.S. communications centers to add interactive, rich-data emergency communications. The implementation targets emergency medical services call centers across the United States and is organized as a phased rollout across the initial five sites.
Carbyne APEX is deployed as a cloud-native contact center platform in a Call Center context, and it brings live video, image sharing, text-to-911 and precise caller location into front-line call handling. The deployment configures Carbyne APEX to surface multimedia and location artifacts directly within dispatch workflows to support rapid situational assessment.
Operational scope centers on EMS operations and pre-hospital care decision-making, with the platform intended for use by communications center dispatch teams and emergency medical services coordinators. The program emphasizes embedding interactive media and location data into standard call intake and triage processes to enhance situational awareness during emergency responses.
Governance follows a multi-year partnership model with phased site rollouts across the United States, aligning deployment sequencing to communications center operations and dispatch protocol updates. The stated objective of the Carbyne APEX rollout is to improve pre-hospital decision-making and patient outcomes through enhanced situational awareness.
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