List of CarelinkGo Customers
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Since 2010, our global team of researchers has been studying CarelinkGo customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CarelinkGo for Workforce Scheduling from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CarelinkGo for Workforce Scheduling include: Villa Maria Catholic Homes, a Australia based Non Profit organisation with 3020 employees and revenues of $292.0 million, Brightwater Care Group, a Australia based Healthcare organisation with 2559 employees and revenues of $152.0 million, Autism Association of Western Australia, a Australia based Non Profit organisation with 800 employees and revenues of $85.0 million, Morcare Services, a Australia based Healthcare organisation with 300 employees and revenues of $60.0 million and many others.
Contact us if you need a completed and verified list of companies using CarelinkGo, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CarelinkGo customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Autism Association of Western Australia | Non Profit | 800 | $85M | Australia | Civica | CarelinkGo | Workforce Scheduling | 2019 | n/a |
In 2019, Autism Association of Western Australia implemented CarelinkGo from Civica for Workforce Scheduling. CarelinkGo is deployed on their website and serves as a web-accessible scheduling platform supporting rostering, shift allocation, and staff availability management across the organisation of roughly 1000 employees.
CarelinkGo is configured to provide core Workforce Scheduling functionality such as roster creation, shift templates, staff availability capture, approval workflows, and mobile-accessible self-service for employees. Operational coverage centers on service delivery teams and central HR, with governance focused on schedule authoring and online staff access through the autism.org.au site, using the CarelinkGo application as the primary scheduling system.
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Brightwater Care Group | Healthcare | 2559 | $152M | Australia | Civica | CarelinkGo | Workforce Scheduling | 2021 | n/a |
In 2021, Brightwater Care Group deployed CarelinkGo as its Workforce Scheduling solution to manage rostering and scheduling for support workers across its operations in Australia. The implementation centered on operational scheduling control, providing the scheduling team with tools to monitor contract hours versus worked hours and to generate reports that identify deficits at the worker level.
CarelinkGo was configured to support core Workforce Scheduling capabilities including roster creation and optimization, leave management and approval workflows, contract variation processing for support workers, and mechanisms to track mandatory training attendance. The scheduling environment also includes user-facing support workflows to handle roster queries and pay queries raised by support workers, and supervisor-facing dashboards to oversee daily scheduling tasks.
The implementation included integration points with Microsoft Outlook and Microsoft productivity tools to synchronize calendars and staff availability with CarelinkGo, and procedural integration with Learning and Development to ensure training attendance is reflected in rostering decisions. Operational coverage explicitly encompassed the central scheduling team, schedulers responsible for onboarding and upskilling, service leads, and team leads who collaborate on day-to-day roster adjustments.
Governance and process changes focused on establishing the scheduling team as the first point of contact for scheduling issues, formalizing approval paths for leave and contract variations, and embedding ongoing training and supervision of schedulers. Reporting routines were instituted to monitor hours and to escalate deficits, while scheduling ownership was aligned with service lead and team lead oversight to support consistent roster maintenance.
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Morcare Services | Healthcare | 300 | $60M | Australia | Civica | CarelinkGo | Workforce Scheduling | 2016 | n/a |
In 2016, Morcare Services implemented CarelinkGo as its Workforce Scheduling application from vendor Civica. Morcare is an Australian healthcare provider of disability and aged care services with approximately 300 employees, and the deployment targeted requirements to minimise risk and reduce manual processes across rostering and payroll functions.
The implementation configured CarelinkGo’s rostering and billing capabilities to enforce multiple award rules applicable to carers and to deliver comprehensive reporting for managers. Functional modules and capabilities deployed included rostering, billing, award rule payroll mapping, time and attendance capture, and manager-facing operational reporting, with configuration focused on capturing award-based pay elements.
CarelinkGo was integrated with an on-premise ichris payroll solution to enable seamless, automatic data flows between rostering, billing, and payroll systems. The integration removed double data entry, aligned payroll inputs with rostered hours and billing records, and extended operational coverage across HR, payroll, rostering coordinators, and front-line care teams operating in Australia.
Governance and process changes emphasized automation of payroll data handoffs and stronger reporting-driven oversight to reduce manual reconciliation. As stated by CEO George Morgan, the seamless integration between payroll and the Carelink rostering and billing system reduces errors and saves time, making payroll information easier and quicker to obtain and ensuring employees are paid accurately in compliance with their individual award.
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Non Profit | 3020 | $292M | Australia | Civica | CarelinkGo | Workforce Scheduling | 2017 | n/a |
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