List of Certainly Customers
København, 1306,
Denmark
Since 2010, our global team of researchers has been studying Certainly customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Certainly for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Certainly for Chatbots and Conversational AI include: Power International, a Norway based Retail organisation with 4400 employees and revenues of $609.0 million, Fluegger Group, a Denmark based Oil, Gas and Chemicals organisation with 350 employees and revenues of $281.0 million, Power, a Denmark based Retail organisation with 1032 employees and revenues of $255.0 million, Copenhagen Business School, a Denmark based Education organisation with 1642 employees and revenues of $231.0 million, Carl Ras Denmark, a Denmark based Distribution organisation with 426 employees and revenues of $157.0 million and many others.
Contact us if you need a completed and verified list of companies using Certainly, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Certainly customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Billigpakke.no | Transportation | 10 | $1M | Norway | Certainly | Certainly | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Billigpakke.no implemented Certainly on its public website to deliver automated customer conversations. Certainly is deployed as a web-embedded conversational interface and is used in the context of Chatbots and Conversational AI for parcel and shipping inquiries by the Transportation company.
The deployment leverages Certainly's cloud-hosted platform with a website widget integrated into customer support and order pages. Configuration concentrated on conversational flow design, FAQ automation, shipment tracking intent recognition, guidance for booking and label processes, and live handoff workflows to human agents when needed. Implementation work was performed through Certainly's authoring console to define intents, responses, session routing, and a knowledge base mapped to on-site content.
Operational scope focuses on customer service and online order support, with the internal 10-person team owning conversation scripts and updates. Governance followed a staged rollout on the public site, routine content updates by the support function, and ongoing review of conversation logs to refine intent models. The approach prioritized lightweight self-service automation consistent with Chatbots and Conversational AI, with technical ownership and maintenance kept in-house.
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Blackcircles.Com | Automotive | 59 | $69M | United Kingdom | Certainly | Certainly | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Blackcircles.Com implemented Certainly on its public website, deploying the Certainly conversational agent as a customer-facing solution in the Chatbots and Conversational AI category. The web-embedded deployment positions Certainly as the primary site chat interface to capture visitor queries and automate common interactions using conversational flows, intent classification, and natural language understanding.
Certainly was configured to deliver reusable conversational workflows, session management, entity extraction, and analytics instrumentation to track engagement and conversation patterns. Operational scope centered on the United Kingdom website with ownership by digital and customer experience teams, and governance emphasized conversational design, response templates, staged rollout across site pages, and conditional handoff to human support when escalation is required.
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Boom Butik | Manufacturing | 70 | $7M | Denmark | Certainly | Certainly | Chatbots and Conversational AI | 2023 | n/a |
In 2023 Boom Butik implemented Certainly on its public website to provide Chatbots and Conversational AI capabilities for customer engagement. Certainly was deployed as a site embedded conversational interface to handle inbound customer queries and support online product discovery, aligning the application with the company storefront and e commerce touchpoints.
Configuration work focused on conversational flow design, intent classification, FAQ automation, and lead capture workflows. Certainly’s conversation designer and intent mapping were configured to reflect product categories and common customer questions, with scripted flows to guide shoppers through sizing, availability, and purchase intent while capturing contact details for follow up.
Operational responsibility for Certainly is centered in Boom Butik’s e commerce and customer service teams, who maintain conversation content, tune intents, and manage response templates. The scope of the deployment is the corporate website serving Boom Butik’s Denmark based audience, and governance emphasizes iterative flow maintenance and content updates to keep conversational prompts aligned with catalog changes.
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Distribution | 426 | $157M | Denmark | Certainly | Certainly | Chatbots and Conversational AI | 2021 | n/a |
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Professional Services | 50 | $5M | Denmark | Certainly | Certainly | Chatbots and Conversational AI | 2021 | n/a |
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Distribution | 10 | $1M | United States | Certainly | Certainly | Chatbots and Conversational AI | 2022 | n/a |
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Education | 1642 | $231M | Denmark | Certainly | Certainly | Chatbots and Conversational AI | 2024 | n/a |
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Manufacturing | 10 | $1M | United States | Certainly | Certainly | Chatbots and Conversational AI | 2022 | n/a |
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Non Profit | 26 | $3M | Denmark | Certainly | Certainly | Chatbots and Conversational AI | 2022 | n/a |
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Oil, Gas and Chemicals | 350 | $281M | Denmark | Certainly | Certainly | Chatbots and Conversational AI | 2021 | n/a |
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Buyer Intent: Companies Evaluating Certainly
Discover Software Buyers actively Evaluating Enterprise Applications
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