List of Chatbase Customers

Chatbase

4700 Keele Street, 215 Bergeron Centre,
Toronto, M3J 1P3, ON,
Canada

https://www.chatbase.co/

1 844-363-8979

Professional Services

$2M

Since 2010, our global team of researchers has been studying Chatbase customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Chatbase for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Chatbase for Chatbots and Conversational AI include: Santa Clara County United States, a United States based Government organisation with 23000 employees and revenues of $12.50 billion, State of Texas, a United States based Government organisation with 140000 employees and revenues of $10.80 billion, Bidfood, a United Kingdom based Distribution organisation with 8000 employees and revenues of $2.99 billion, ViaSat, a United States based Communications organisation with 6800 employees and revenues of $2.56 billion, City Of Anaheim United States, a United States based Government organisation with 2100 employees and revenues of $2.40 billion and many others.

Contact us if you need a completed and verified list of companies using Chatbase, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Chatbase customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight
123Net	Professional Services	100	$10M	South Africa	Chatbase	Chatbase	Chatbots and Conversational AI	2023	n/a	In 2023, 123Net implemented Chatbase on its public website to introduce a conversational layer for customer interactions. The deployment uses Chatbase within the Chatbots and Conversational AI category to provide web‑facing conversational engagement and self‑service access for site visitors. The Chatbase implementation is delivered as an embedded website chat interface, configured to surface conversational Q&A and structured knowledge retrieval from documented content. Configuration work included intent routing, fallback responses, and analytics instrumentation typical of Chatbots and Conversational AI deployments, with Chatbase hosting the conversational model and runtime while the site handles session initialization and widget rendering. Operational coverage is focused on the customer facing website serving 123Net’s South Africa audience, with primary business functions impacted including customer support and lead capture workflows. Governance and content update responsibilities were scoped to internal web and digital teams, emphasizing iterative content curation and conversation flow refinement rather than system integration with back office systems.
1903 Public Relations	Communications	15	$2M	United States	Chatbase	Chatbase	Chatbots and Conversational AI	2025	n/a	In 2025, 1903 Public Relations implemented Chatbase on its public website to introduce a conversational interface for visitors and prospective clients. The Chatbase deployment is aligned with the Chatbots and Conversational AI category and was configured as a web-embedded conversational agent that surfaces site content and structured FAQs through a hosted widget architecture. Configuration work focused on knowledge ingestion from website copy, curated question and answer sets, intent classification, and conversation flow design to reflect PR workflows. Operational ownership is centered in communications and client services, with governance controls applied to messaging templates, content update cadence, administrative access, and ongoing conversational tuning and analytics monitoring.
2. L.	Professional Services	10	$1M	Portugal	Chatbase	Chatbase	Chatbots and Conversational AI	2023	n/a	In 2023, 2. L. deployed Chatbase on its website, implementing Chatbase within the Chatbots and Conversational AI category to manage customer-facing conversational interactions. The deployment consisted of an embedded conversational widget layered on public site pages to surface firm content, answer common queries, and support preliminary client intake flows. Configuration emphasized a lightweight setup consistent with a 10-person professional services firm, with admin controls for content updates and conversational tuning. Functional capabilities implemented include conversational FAQ handling, contextual search over uploaded site content, and scripted qualification prompts to capture contact details and route inquiries within the chat flow. Operational coverage is focused on website visitor engagement and presales inquiry handling for the firm's Portugal-based operations. Governance centered on a compact update cadence managed by internal staff to maintain knowledge artifacts and refine conversational prompts.
	Professional Services	30	$3M	Australia	Chatbase	Chatbase	Chatbots and Conversational AI	2023	n/a
	Professional Services	10	$1M	Canada	Chatbase	Chatbase	Chatbots and Conversational AI	2025	n/a
	Retail	89	$24M	Romania	Chatbase	Chatbase	Chatbots and Conversational AI	2024	n/a
	Retail	20	$2M	Sweden	Chatbase	Chatbase	Chatbots and Conversational AI	2023	n/a
	Education	14	$2M	United States	Chatbase	Chatbase	Chatbots and Conversational AI	2023	n/a
	Construction and Real Estate	25	$2M	Australia	Chatbase	Chatbase	Chatbots and Conversational AI	2023	n/a
	Professional Services	20	$1M	France	Chatbase	Chatbase	Chatbots and Conversational AI	2024	n/a

Showing 1 to 10 of 426 entries

Buyer Intent: Companies Evaluating Chatbase

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Chatbase. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Chatbase for Chatbots and Conversational AI include:

FIRA Barcelona, a Spain based Professional Services organization with 650 Employees
Vanguard Integrity Professionals, a United States based Professional Services company with 70 Employees
Fvr Trading Netherlands, a Netherlands based Retail organization with 20 Employees

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FAQ - APPS RUN THE WORLD Chatbase Coverage

Chatbase is a Chatbots and Conversational AI solution from Chatbase.

Companies worldwide use Chatbase, from small firms to large enterprises across 21+ industries.

Organizations such as Santa Clara County United States, State of Texas, Bidfood, ViaSat and City Of Anaheim United States are recorded users of Chatbase for Chatbots and Conversational AI.

Companies using Chatbase are most concentrated in Government, Distribution and Communications, with adoption spanning over 21 industries.

Companies using Chatbase are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Chatbase across Americas, EMEA, and APAC.

Companies using Chatbase range from small businesses with 0-100 employees - 77.93%, to mid-sized firms with 101-1,000 employees - 15.26%, large organizations with 1,001-10,000 employees - 6.34%, and global enterprises with 10,000+ employees - 0.47%.

Customers of Chatbase include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Chatbase customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.

List of Chatbase Customers

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Buyer Intent: Companies Evaluating Chatbase

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Q1. What is Chatbase used for?

Q2. Who uses Chatbase for Chatbots and Conversational AI?

Q3. Which companies use Chatbase?

Q4. What is the industry breakdown of companies using Chatbase?

Q5. What is the country breakdown of companies using Chatbase?

Q6. What is the breakdown by employee size of companies using Chatbase?

Q7. What is the breakdown by revenue of companies using Chatbase?

Q8. How can I get the full list of companies using Chatbase?