List of Chili Piper Chat Customers
New York, 10003-1502, NY,
United States
Since 2010, our global team of researchers has been studying Chili Piper Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Chili Piper Chat for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Chili Piper Chat for Customer Engagement include: Workato, a United States based Professional Services organisation with 700 employees and revenues of $100.0 million, Apollo, a United States based Professional Services organisation with 923 employees and revenues of $80.0 million, Grow, a United States based Professional Services organisation with 70 employees and revenues of $7.0 million and many others.
Contact us if you need a completed and verified list of companies using Chili Piper Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Chili Piper Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Apollo | Professional Services | 923 | $80M | United States | Chili Piper | Chili Piper Chat | Customer Engagement | 2024 | n/a |
In 2024, Apollo implemented Chili Piper Chat as a Customer Engagement application to convert website traffic into qualified meetings. The deployment targeted United States website visitors and was aligned with marketing GTM and CRM conversion workflows, and according to a Chili Piper testimonial on the Chat AI product page Apollo reported a 50% lift in inbound meetings and large increases in meetings and revenue.
Chili Piper Chat was configured to operate as a real time conversational front door, combining AI assisted chat routing with qualification logic and embedded calendar booking to accelerate meeting conversion. Implementation emphasized chat based lead qualification, automated meeting scheduling, and seamless handoff to active sales queues, using the Chili Piper Chat product to reduce friction in web to meeting workflows.
Operational integrations centered on feeding qualified chat leads into marketing and CRM conversion pipelines, and on synchronizing scheduled meetings with sales calendars and GTM teams. The scope of the rollout was focused on marketing and sales functions that handle inbound demand, instrumenting the website chat channel to improve lead capture and routing into existing CRM driven conversion processes.
Governance changes included new chat qualification rules, sales follow up SLAs, and routed escalation paths to align marketing and sales ownership of inbound chat leads. Outcomes reported in the vendor testimonial included a 50% lift in inbound meetings and large increases in meetings and revenue, reinforcing the role of Chili Piper Chat in Apollos customer engagement and web to meeting conversion strategy.
|
 |
Grow | Professional Services | 70 | $7M | United States | Chili Piper | Chili Piper Chat | Customer Engagement | 2024 | n/a |
In 2024, Grow implemented Chili Piper Chat to strengthen its Customer Engagement capabilities. The implementation shortened the demo-scheduling flow and achieved approximately 70% scheduling conversion, a CRM and GTM outcome affecting marketing and sales in the United States.
Implementation focused on chat-driven scheduling workflows and AI-assisted routing to accelerate meeting booking and reduce friction in buyer handoff. Chili Piper Chat was configured to present real-time availability, qualify inbound interest through conversational flows, and automate direct booking into rep calendars. These functional capabilities align with Customer Engagement use cases for conversational qualification and scheduling automation.
Operational deployment targeted Grow's marketing and sales functions across the United States and was embedded in customer-facing chat touchpoints to shorten the path from inbound inquiry to demo. Governance centered on configuring scheduling rules and handoff logic to ensure consistent go to market routing and to preserve CRM lead data continuity. Rollout emphasized incremental activation of chat flows and routing across touchpoints with configuration-led governance.
Grow reports a near 70% scheduling conversion for demo requests after deploying Chili Piper Chat, indicating a focused Customer Engagement deployment that materially affected marketing and sales conversion outcomes.
|
 |
Workato | Professional Services | 700 | $100M | United States | Chili Piper | Chili Piper Chat | Customer Engagement | 2024 | n/a |
In 2024 Workato implemented Chili Piper Chat to optimize inbound marketing and demo-booking workflows in the United States, with deployment described in vendor materials as focused on marketing and GTM lead capture and scheduling. The record documenting this activity appears on Chili Piper’s Chat AI page as a vendor testimonial, and the specific use of the Chat module is inferred from that testimonial rather than documented in a standalone case study.
The implementation centered on Customer Engagement capabilities typical of chat-led scheduling, including real-time inbound routing, automated qualification of demo requests, and calendar-driven demo booking orchestration. Chili Piper Chat was used to instrument inbound touchpoints for demo booking workflows, configuring conversational handoffs and scheduling automations that remove manual routing steps and accelerate lead response time.
Operational coverage was limited to United States marketing and GTM channels, with direct impact on demo-booking and sales handoff processes and implied cross-functional use by marketing and sales operations. The deployment was positioned to centralize inbound demo requests through the chat channel into existing lead routing and booking workflows, standardizing the demo booking lifecycle from first contact to scheduled meeting.
Workato reports an increase in revenue of roughly 10 to 15 percent attributable to optimizing inbound processes with Chili Piper, a benefit presented in the vendor testimonial. This outcome is vendor reported and tied to the inbound marketing and demo-booking use case, and the testimonial basis should be considered when evaluating broader applicability of the Chili Piper Chat Customer Engagement implementation.
|
Buyer Intent: Companies Evaluating Chili Piper Chat
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||