List of Chili Piper Handoff Customers
New York, 10003-1502, NY,
United States
Since 2010, our global team of researchers has been studying Chili Piper Handoff customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Chili Piper Handoff for Sales Enablement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Chili Piper Handoff for Sales Enablement include: ServiceTitan, a United States based Professional Services organisation with 3049 employees and revenues of $772.0 million, PandaDoc, a United States based Professional Services organisation with 800 employees and revenues of $125.0 million, Sendoso, a United States based Professional Services organisation with 500 employees and revenues of $125.0 million and many others.
Contact us if you need a completed and verified list of companies using Chili Piper Handoff, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Chili Piper Handoff customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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PandaDoc | Professional Services | 800 | $125M | United States | Chili Piper | Chili Piper Handoff | Sales Enablement | 2019 | n/a |
In 2019, PandaDoc implemented Chili Piper Handoff as part of a Sales Enablement deployment. PandaDoc uses Chili Piper Concierge, Handoff, and ChiliCal to route and schedule inbound demos and to manage outbound handoffs. The deployment supports over 100 demo requests per day and was designed to accelerate speed-to-lead in North America.
Configuration emphasizes automation via more than 50 custom routing rules that match reps by geography, language and company size. Chili Piper Concierge handles lead intake and immediate booking, ChiliCal provides scheduling mechanics, and Chili Piper Handoff enforces routing and assignment logic across teams. These modules are configured to work together to reduce manual assignment and to standardize handoff workflows across SDRs, AEs and CSMs.
Operationally the solution is used by SDRs, AEs and CSMs across North America with routing governance implemented through the custom ruleset and embedded booking workflows. Governance relied on rule based matching to enforce territory, language and account size segmentation rather than manual queues. The vendor case study documents module usage and rollout across those teams and quantifies the operational outcome of handling over 100 demo requests per day and improved speed-to-lead.
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Sendoso | Professional Services | 500 | $125M | United States | Chili Piper | Chili Piper Handoff | Sales Enablement | 2019 | n/a |
In 2019, Sendoso implemented Chili Piper Handoff to automate its SDR-to-AE handoff and booking flow, using the Chili Piper Handoff application as a Sales Enablement tool. Sendoso deployed Chili Piper Handoff and leveraged the Instant Booker capability to achieve a 92% hold rate on handoff meetings, streamlining scheduling for revenue operations in the United States.
The implementation centered on Handoff and Instant Booker module usage, configuring automated handoff logic, immediate booking workflows, and qualification gating to reduce manual coordination between SDRs and AEs. Configuration focused on aligning lead routing and time-to-book behavior with commercial qualification criteria, reflecting standard Sales Enablement workflow automation for meeting orchestration.
Operationally the deployment was scoped to revenue operations and go to market teams in the United States, embedding Chili Piper Handoff into daily selling workflows to centralize scheduling ownership. Rollout and governance were managed by revenue operations, which established new scheduling ownership and handoff protocols to ensure consistent use of the Instant Booker workflow across SDR and AE teams.
Architecturally the solution was implemented as a cloud SaaS booking and routing layer that orchestrates real time handoffs and meeting confirmation within sales workflows. Chili Piper Handoff became the primary Sales Enablement booking mechanism for Sendoso, delivering the documented Instant Booker hold rate outcome and simplifying scheduling processes for the revenue organization.
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ServiceTitan | Professional Services | 3049 | $772M | United States | Chili Piper | Chili Piper Handoff | Sales Enablement | 2019 | n/a |
In 2019, ServiceTitan implemented Chili Piper Handoff to streamline SDR-to-AE handoffs within its U.S. sales organization, using Chili Piper Handoff as a Sales Enablement application to centralize scheduling and simplify lead routing. The deployment focused on shortening the lead response path for field service sales, aligning SDR appointment booking with AE calendars to improve meeting conversion processes.
The implementation emphasized scheduling and routing automation, including real-time meeting booking and automated lead assignment consistent with handoff and scheduling workflows. Functional capabilities described in the customer narrative include routing optimization for inbound leads, immediate calendar placement to reduce time-to-meeting, and standardized handoff orchestration between SDRs and AEs.
Operational scope covered ServiceTitans sales organization in the United States, specifically SDR and AE teams responsible for initial qualification and closing conversations. The use case is documented in a vendor customer video case, which attributes scheduling and routing improvements to the Chili Piper Handoff deployment and illustrates the operational change in contact-to-meeting flow.
Governance changes emphasized standardizing the SDR-to-AE workflow and delegating handoff ownership to the automated scheduling layer, reducing manual coordination steps. Outcomes reported in the source include reduced no-shows and simplified lead routing, and these benefits are presented in the vendor case as results of the Chili Piper Handoff configuration.
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Buyer Intent: Companies Evaluating Chili Piper Handoff
- Sohu.com Limited, a China based Professional Services organization with 4900 Employees
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