List of Chorally Platform Customers
Roma RM, 00145,
Italy
Since 2010, our global team of researchers has been studying Chorally Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Chorally Platform for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Chorally Platform for Customer Engagement include: Wind Tre, a Italy based Communications organisation with 7500 employees and revenues of $6.00 billion, Monte dei Paschi di Siena, a Italy based Banking and Financial Services organisation with 16727 employees and revenues of $4.74 billion, illycaffe S.p.A., a Italy based Manufacturing organisation with 1269 employees and revenues of $503.0 million and many others.
Contact us if you need a completed and verified list of companies using Chorally Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Chorally Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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illycaffe S.p.A. | Manufacturing | 1269 | $503M | Italy | Chorally | Chorally Platform | Customer Engagement | 2024 | n/a | In 2024, illycaffe S.p.A. implemented the Chorally Platform to centralize CRM and customer service activities, deploying the Chorally Platform within the Customer Engagement category to consolidate social, messaging and review channels across its Italy operations. The implementation is positioned to support illycaffe S.p.A. social caring objectives cited on the vendor site, with the vendor page quoting illycaffe S.p.A.'s Global Social Caring Coordinator on the initiative. Configuration emphasis targeted omnichannel social CRM and customer service workflows, leveraging Chorally Platform capabilities for unified message intake, case creation, and agent assignment. Module usage is centered on social caring and messaging orchestration, with inferred support for WhatsApp channel integration and review channel consolidation consistent with Chorally Platform functionality. Operational coverage is Italy focused, owned by the customer service and social caring function and intended to route customer interactions from social, messaging and review sources into a single CRM queue. Integrations are limited to messaging channel connectors and social network connectors implied by the platform feature set, enabling a consolidated interaction record for agents and the Global Social Caring Coordinator. Governance changes included centralizing social caring workflows and formalizing response handling across channels to speed response times and improve customer satisfaction as reported in the source. Rollout details and partner involvement were not disclosed, the implementation narrative centers on Chorally Platform capabilities delivering omnichannel customer engagement for illycaffe S.p.A. | |
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Monte dei Paschi di Siena | Banking and Financial Services | 16727 | $4.7B | Italy | Chorally | Chorally Platform | Customer Engagement | 2023 | n/a | In 2023, Banca Monte dei Paschi di Siena implemented the Chorally Platform for Customer Engagement. The deployment targeted CRM and customer service and digital engagement across Italy to manage omnichannel customer conversations and to improve ticket handling. The implementation leveraged Chorally Platform modules for omnichannel engagement, social and messaging to centralize incoming channels and standardize ticket workflows. The platform was configured to support customer service and CRM operational teams, enabling conversation routing, ticket creation and tracking, and digital engagement workflows, with governance aligned to service operations processes and escalation rules. | |
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Wind Tre | Communications | 7500 | $6.0B | Italy | Chorally | Chorally Platform | Customer Engagement | 2024 | n/a | In 2024, Wind Tre implemented the Chorally Platform for Customer Engagement. The Chorally Platform was adopted in Italy to support Wind Tre's digital engagement and CRM posture, leveraging the vendor's omnichannel hub to unify social and messaging channels into a consolidated engagement layer. Implementation signals indicate Wind Tre is using omnichannel and social monitoring modules within the Chorally Platform, configured to consolidate inbound social, messaging, and chat interactions into a unified agent workspace. The deployment reflects standard Customer Engagement capabilities such as channel routing, message threading, agent queuing, and SLA tracking to support agent productivity and consistent response handling. Operational coverage centers on contact center and customer service teams across Wind Tre's Italy operations, providing a single pane for social listening, message assignment, and response coordination. Specific integrations with other enterprise systems are not detailed in the available source, the configuration is described primarily as platform-native channel aggregation and CRM-focused engagement workflows. Governance and workflow adjustments emphasize centralized queue management and SLA monitoring to standardize response processes and handoffs between social teams and contact center agents. The Chorally Platform is used to improve agent productivity and response SLAs as part of Wind Tre's broader digital engagement efforts. |
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