List of Cisco Epsagon Customers
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Since 2010, our global team of researchers has been studying Cisco Epsagon customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco Epsagon for Application Performance Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco Epsagon for Application Performance Management include: Vonage, an Ericsson Company, a United States based Professional Services organisation with 2198 employees and revenues of $1.74 billion, Romaine Empire, a United States based Retail organisation with 120 employees and revenues of $11.0 million, Nearst, a United Kingdom based Professional Services organisation with 3 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Cisco Epsagon, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Nearst | Professional Services | 3 | $1M | United Kingdom | Cisco Systems | Cisco Epsagon | Application Performance Management | 2022 | n/a |
In 2022, NearSt implemented Cisco Epsagon as its Application Performance Management solution. The implementation is documented in a NearSt engineering job posting that lists Epsagon alongside Node.js and AWS Lambda, indicating active use of Epsagon by the engineering team for observability in NearSt’s retail and online inventory platform in the United Kingdom.
Cisco Epsagon is deployed to monitor serverless workloads and Node.js services, providing distributed tracing, metrics collection, and error tracking typical of Application Performance Management for serverless architectures. The configuration signals instrumentation of AWS Lambda functions and application-level tracing in Node.js, aligning monitoring coverage with event-driven and serverless execution paths used by the platform.
Operational ownership sits with the engineering team, where Cisco Epsagon supports DevOps and observability workflows for the retail/online-inventory business function. Integrations explicitly visible in the tech stack include AWS Lambda and Node.js runtime instrumentation, and usage is scoped to NearSt’s engineering operations supporting their UK retail inventory services.
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Romaine Empire | Retail | 120 | $11M | United States | Cisco Systems | Cisco Epsagon | Application Performance Management | 2020 | n/a |
In 2020, Romaine Empire implemented Cisco Epsagon as its Application Performance Management solution to instrument a serverless AWS Lambda-based stack. The Cisco Epsagon deployment was targeted at improving observability for engineering and IT teams responsible for operating the retailer's cloud-native services in the United States.
The implementation focused on runtime observability and tracing, deploying application and infrastructure tracing, real-time metrics, distributed tracing, and alerting pipelines consistent with Application Performance Management capabilities. Configuration emphasized end-to-end transaction tracing across AWS Lambda functions to accelerate fault isolation and reduce time spent on manual log correlation.
Integrations centered on the serverless AWS Lambda environment, with telemetry collection scoped to the Lambda-based stack and associated invocation pathways. Operational coverage included the engineering and IT incident response workflows, with monitoring data surfaced to on-call teams for triage and remediation.
Governance changes included formalizing observability as part of incident management, updating alerting thresholds and escalation procedures, and embedding tracing-based diagnostics into post-incident reviews. These workflow adjustments reoriented teams toward trace-first troubleshooting and reduced reliance on ad hoc log analysis during outages.
The US deployment of Cisco Epsagon reduced mean time to repair by about 55% and lowered incident-related interruptions by approximately 35%, as reported in a vendor and industry interview. Those outcomes were directly associated with improved detection and faster resolution driven by the Application Performance Management instrumentation and trace-based workflows.
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Vonage, an Ericsson Company | Professional Services | 2198 | $1.7B | United States | Cisco Systems | Cisco Epsagon | Application Performance Management | 2019 | n/a |
In 2019 Vonage, an Ericsson Company provisioned Cisco Epsagon via AWS Marketplace to add Application Performance Management and observability for its microservice estate. Cisco Epsagon was introduced to give engineering teams visibility into distributed microservices so they could detect problems faster and reduce troubleshooting time.
The implementation focused on microservices observability capabilities common to Application Performance Management, including distributed tracing, metrics collection, centralized dashboards, and alerting to support incident detection and root cause analysis. Cisco Epsagon instrumentation was applied to service-level workflows and API call traces to surface latency and error patterns for engineering and platform teams.
Procured through AWS Marketplace, Cisco Epsagon was deployed across Vonage microservice workloads with operational coverage cited as US and global microservice workloads in the AWS Marketplace customer success account. The rollout targeted IT and engineering organizations to support faster feature delivery by improving operational visibility across service-to-service interactions.
Governance and operational adoption emphasized engineering ownership of instrumentation and observability workflows, integrating Cisco Epsagon telemetry into existing incident response processes. According to the AWS Marketplace mention Vonage used Cisco Epsagon to improve time-to-market and operational visibility while reducing troubleshooting time for engineering teams.
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