List of Cisco Webex Control Hub Customers
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Since 2010, our global team of researchers has been studying Cisco Webex Control Hub customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco Webex Control Hub for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco Webex Control Hub for Collaboration include: U.S. Geological Survey, a United States based Government organisation with 10000 employees and revenues of $1.90 billion, Dallas Cowboys, a United States based Leisure and Hospitality organisation with 1500 employees and revenues of $1.25 billion, University of Wollongong, a Australia based Education organisation with 2432 employees and revenues of $544.0 million, Burrell Center, a United States based Healthcare organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Cisco Webex Control Hub, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Burrell Center | Healthcare | 10 | $1M | United States | Cisco Systems | Cisco Webex Control Hub | Collaboration | 2021 | n/a |
In 2021, Burrell Center implemented Cisco Webex Control Hub to centralize administration and analytics for its crisis services supporting the 988 Suicide & Crisis Lifeline in the US Midwest. The Cisco Webex Control Hub deployment is part of a cloud-based Collaboration architecture that includes Webex Calling and Webex Contact Center, providing unified call routing, contact center telemetry, and centralized policy and user provisioning.
Cisco Webex Control Hub's functional capabilities were applied to streamline agent onboarding, monitor staffing and utilization, and deliver operational analytics to scale crisis response during demand spikes. Operational scope focused on crisis services and the regional 988 lifeline across multiple sites in the US Midwest, with administration activities covering provisioning, configuration and analytics-driven queue management. The cloud deployment delivered reported high reliability with 99% uptime, faster agent onboarding across locations, and improved staffing and utilization insights that supported surge handling for crisis calls.
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Dallas Cowboys | Leisure and Hospitality | 1500 | $1.3B | United States | Cisco Systems | Cisco Webex Control Hub | Collaboration | 2023 | n/a |
In 2023, the Dallas Cowboys deployed Cisco Webex Control Hub as part of a broader Webex Suite and Webex Contact Center rollout in the United States. Cisco Webex Control Hub, within the Collaboration category, functions as the centralized management plane for both contact center and venue collaboration systems.
The implementation uses Webex Control Hub as a single pane of glass to manage hundreds of devices across The Star and AT&T Stadium, consolidating device inventory, configuration management, and health monitoring into a unified operational view. The deployment architecture centers on centralized monitoring and policy enforcement for conferencing and contact center endpoints, with real time telemetry feeding into Webex Control Hub dashboards to surface performance and availability signals.
Operational scope includes contact center operations and collaboration services that support guest experience, events, and stadium operations, with direct impact on agent workflows and front of house collaboration. Integrations include CRM integration to streamline agent workflows, and contact center telemetry is routed through Webex Contact Center into Control Hub for analytics and performance monitoring.
Governance was centralized through Control Hub to standardize device configuration, monitoring thresholds, and incident escalation procedures, enabling IT and contact center managers to coordinate remediation from a common interface. Outcomes reported by the organization include streamlined agent workflows with CRM integration, detailed contact center analytics, and proactive device monitoring that reduces user impacting issues, with Control Hub serving as the control and visibility layer for Collaboration and contact center operations.
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U.S. Geological Survey | Government | 10000 | $1.9B | United States | Cisco Systems | Cisco Webex Control Hub | Collaboration | 2009 | n/a |
In 2009, U.S. Geological Survey implemented Cisco Webex Control Hub to centralize administration of its collaboration services. The deployment positions Cisco Webex Control Hub in the Collaboration category to manage unified communications, meeting and messaging flows, and device provisioning across USGS operational sites.
Configuration focused on device lifecycle management, license and user provisioning, policy-based meeting and messaging controls, role-based administrative segregation, and telemetry collection for operational visibility. Cisco Webex Control Hub was configured to enforce security and compliance policies for collaboration endpoints and to provide centralized dashboards for IT operators and communications administrators.
The implementation is explicitly tied to a Cisco Equipment Maintenance Service Plan that covers routers, switches, and phone systems supporting USGS IT infrastructure in Alaska, and the Control Hub was integrated with those Cisco networking and telephony assets to coordinate device health and software status. Operational scope centers on Alaska field offices and network operations teams, supporting communications for field research, regional offices, and IT service delivery.
Procurement and governance follow a defined contracting timeline, the maintenance contract period runs from September 1, 2025 to August 31, 2026 with options for four additional one year renewals contingent on funding, and interested contractors must submit proposals including a completed SF 18 form, technical qualifications, and pricing by August 1, 2025 with questions due by July 11, 2025. For inquiries the contact is Yangzhi Deng at yangzhideng@usgs.gov or 916-278-9326.
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Education | 2432 | $544M | Australia | Cisco Systems | Cisco Webex Control Hub | Collaboration | 2023 | n/a |
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