List of Cisco WebEx Messenger Customers
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Since 2010, our global team of researchers has been studying Cisco WebEx Messenger customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco WebEx Messenger for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco WebEx Messenger for Collaboration include: Duke University, a United States based Education organisation with 27413 employees and revenues of $3.90 billion, The University of Chicago, a United States based Education organisation with 9000 employees and revenues of $2.25 billion, North Carolina State University, a United States based Education organisation with 9590 employees and revenues of $1.20 billion, Japan Nuclear Fuel, a Japan based Oil, Gas and Chemicals organisation with 3142 employees and revenues of $700.0 million, Colorado Springs School District 11, a United States based Education organisation with 3598 employees and revenues of $418.0 million and many others.
Contact us if you need a completed and verified list of companies using Cisco WebEx Messenger, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Cisco WebEx Messenger customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Colorado Springs School District 11 | Education | 3598 | $418M | United States | Cisco Systems | Cisco WebEx Messenger | Collaboration | 2016 | n/a |
In 2016 Colorado Springs School District 11 deployed Cisco WebEx Messenger as part of a districtwide collaboration modernization. Cisco WebEx Messenger, categorized under Collaboration, was rolled out within the district network that supports 58 schools and alternative programs serving more than 23,000 students, aligning messaging and presence services with broader Cisco collaboration tools across the enterprise.
The implementation of Cisco WebEx Messenger centralized real-time chat, group messaging, file sharing, and presence alongside video conferencing capabilities, and was configured to interoperate with the district's Cisco Unified Communications Manager and Cisco IP Phones to provide a unified communications fabric. Administration and provisioning were consolidated into existing Cisco management paradigms to simplify user lifecycle workflows, reduce administrative complexity, and enable quicker onboarding of staff and student accounts.
Cisco WebEx Messenger was integrated with a multi-product Cisco security and network stack, explicitly including Cisco Duo for multi-factor authentication, Cisco Umbrella for off-premise content filtering, Cisco Secure Endpoint for endpoint protection, and Cisco Meraki for cloud-managed networking. The deployment supported two online-only schools and districtwide BYOD policies, enabling WebEx messaging and video services to operate across classroom sites and remote endpoints while maintaining CIPA compliance through umbrella filtering.
Governance and operational changes included districtwide adoption of MFA driven by a 2022 cyber insurance requirement, rapid MFA rollout through Cisco Duo, and a shift in IT staffing needs because simplified cloud-managed collaboration and Meraki administration lowered the threshold for routine operational roles. Outcomes recorded by the district include enhanced protection of public and private data, elimination of recurring hacked email accounts, expanded capacity to deliver hybrid and virtual programs, and an operational platform that supports professional development and new instructional experiences.
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Duke University | Education | 27413 | $3.9B | United States | Cisco Systems | Cisco WebEx Messenger | Collaboration | 2012 | n/a |
In 2012 Duke University piloted Cisco WebEx Messenger as part of Cisco's WebEx Social for Higher Education to enable collaborative learning and to connect students, faculty and administration across campuses in the United States. The pilot was positioned within the Collaboration category to evaluate messaging driven workflows and campus wide social collaboration use cases.
The implementation used Cisco WebEx Messenger within the integrated WebEx Social offer, and module usage of Cisco WebEx Messenger is inferred from Cisco's announcement of the bundle. Configuration emphasis aligned with typical Collaboration capabilities, including real time messaging and presence, group conversations and social collaboration features to support course discussion, peer collaboration and administrative communication.
Operational scope covered multiple Duke campuses in the United States with primary business functions in teaching, student services and administration, and the pilot was being prepared for broader campus deployment in late 2012. Governance concentrated on pilot evaluation and phased rollout planning to establish adoption checkpoints, campus support models and information sharing policies before wider implementation.
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Japan Nuclear Fuel | Oil, Gas and Chemicals | 3142 | $700M | Japan | Cisco Systems | Cisco WebEx Messenger | Collaboration | 2018 | n/a |
In 2018 Japan Nuclear Fuel implemented Cisco WebEx Messenger as its external chat capability. Cisco WebEx Messenger is deployed as a Collaboration application on the company website, leveraging Cisco Webex Chat to deliver real time messaging and presence for web visitors and corporate contacts. The implementation centers on embedding the Webex Chat client into public web pages to provide synchronous text interactions between site users and company representatives.
Configuration focuses on core chat capabilities typical of the Collaboration category, including real time messaging, presence indicators, and message persistence for session continuity. The deployment uses the Cisco WebEx Messenger interface exposed on the website, configured to present branded chat widgets and to maintain conversational history for follow up. Standard Collaboration workflows such as queueing, agent handoff, and canned responses are aligned with the chat setup to manage inbound web traffic.
Operational coverage is scoped to the corporate website and the communication and customer engagement functions that interact with external stakeholders. Governance emphasizes chat moderation, escalation routing to internal teams, and scripted response workflows to ensure consistent handling of inquiries through Cisco WebEx Messenger. Integrations are limited to the embedded Webex Chat instance on the website as documented, supporting web based customer interaction rather than named backend system integrations.
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Education | 9590 | $1.2B | United States | Cisco Systems | Cisco WebEx Messenger | Collaboration | 2012 | n/a |
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Education | 9000 | $2.3B | United States | Cisco Systems | Cisco WebEx Messenger | Collaboration | 2012 | n/a |
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