List of Cisco Webex Support Customers
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Since 2010, our global team of researchers has been studying Cisco Webex Support customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco Webex Support for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco Webex Support for Customer Support include: DB Schenker, a Germany based Transportation organisation with 72700 employees and revenues of $21.12 billion, Maersk, a Denmark based Transportation organisation with 100000 employees and revenues of $8.72 billion, Contecon Manzanillo Mexico, a Mexico based Transportation organisation with 800 employees and revenues of $220.0 million, Lectra USA, a United States based Professional Services organisation with 1750 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using Cisco Webex Support, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Cisco Webex Support customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Contecon Manzanillo Mexico | Transportation | 800 | $220M | Mexico | Cisco Systems | Cisco Webex Support | Customer Support | 2023 | Unified Networks |
In 2023 Contecon Manzanillo implemented Cisco Webex Support to augment its customer service capabilities within the Customer Support category. The deployment focused on surfacing CRM context to agents on inbound voice interactions rather than deploying a full contact center product.
The implementation centrally configured Webex Calling and the Webex App for Salesforce to deliver screen pop capabilities, caller identification tied to customer records, and unified call controls for agents. Configuration work included CTI-style call routing to service queues, mapping of Salesforce case and contact fields to call context, and templated agent workflows to accelerate ticket creation and case lookup.
Integration architecture consisted of native Webex Calling connectivity into Salesforce via the Webex App for Salesforce, creating an orchestration layer between voice sessions and CRM objects in Salesforce. Operational scope covered the CRM and customer support process area for Contecon Manzanillo in Mexico, and the project was executed with Mexico based systems integrator Unified Networks, completing configuration and go live in roughly six weeks.
Governance changes emphasized unified call handling workflows and agent CRM usage, with the implementation positioned as a Webex Calling plus Salesforce support model rather than a full contact center deployment. Reported outcomes included a reduction in issue turnaround time by about 75 percent for the customer service team, and the deployment is documented as a Cisco Webex Support use case integrating voice and CRM context for frontline support.
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DB Schenker | Transportation | 72700 | $21.1B | Germany | Cisco Systems | Cisco Webex Support | Customer Support | 2024 | n/a |
In 2024, DB Schenker implemented Cisco Webex Support to modernize its global customer support operations. The deployment targeted the Customer Support category and focused on the customer support and CRM process area, with the migration beginning in early 2024 and completing within months. The effort addressed global regions and centralized contact center administration to enable consistent service handling across sites.
The technical implementation used Webex Contact Center as the operational module within Cisco Webex Support, mapped for customer support use cases and CRM driven customer service. Configuration work included contact center routing, agent desktop consolidation, and feature flag driven rollouts to accelerate capability deployments. Integrations were oriented to CRM systems for contextual case handling and to existing telephony infrastructure for cloud based contact routing.
Operational scope covered global customer support teams and contact center agents, reducing administrative burden and enabling scale across regions. Governance introduced centralized workflow and change management to support phased cutovers from on-prem UCCE and UCCX to Webex Contact Center, and to streamline agent workflows and escalation paths. Cisco Webex Support standardized CRM aligned service processes and enabled rapid feature rollouts as part of the organization wide customer support modernization.
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Lectra USA | Professional Services | 1750 | $200M | United States | Cisco Systems | Cisco Webex Support | Customer Support | 2001 | n/a |
In 2001, Lectra USA implemented Cisco Webex Support in the Customer Support category. The deployment selected the WebEx Meeting and Support Center applications as the core components of Cisco Webex Support following a market evaluation, led by Project Manager Jean-Pierre Castera within Lectra Organization and Information System Department. Web-based multimedia communication capabilities were a primary criterion, with WebEx chosen for its global network performance and very short response times between Europe and Asia, which Lectra identified as its most strategic markets.
The implementation used a web-based global network architecture to deliver real-time remote support and multimedia meeting capabilities, with functional modules encompassing meeting and support center workflows, live multimedia conferencing, and interactive remote assistance consistent with Customer Support operations. Operational coverage emphasized cross-region support across Europe and Asia, and governance was centralized within the Organization and Information System Department to align support processes and coordinate rollout across strategic markets.
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Transportation | 100000 | $8.7B | Denmark | Cisco Systems | Cisco Webex Support | Customer Support | 2024 | Tata Communications |
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