List of Citi WorldLink Payment Services Customers
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United States
Since 2010, our global team of researchers has been studying Citi WorldLink Payment Services customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Citi WorldLink Payment Services for Payment Processing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Citi WorldLink Payment Services for Payment Processing include: Canadian Imperial Bank of Commerce (CIBC), a Canada based Banking and Financial Services organisation with 49824 employees and revenues of $21.30 billion, Harvard University, a United States based Education organisation with 19000 employees and revenues of $6.70 billion, World Bank, a United States based Banking and Financial Services organisation with 13122 employees and revenues of $5.00 billion, Catalyst Clinical Research, a United States based Professional Services organisation with 1000 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using Citi WorldLink Payment Services, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Citi WorldLink Payment Services customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Canadian Imperial Bank of Commerce (CIBC) | Banking and Financial Services | 49824 | $21.3B | Canada | Citigroup | Citi WorldLink Payment Services | Payment Processing | 2023 | n/a |
In 2023, CIBC implemented Citi WorldLink Payment Services in the Payment Processing category to enable real-time cross-border transfers directly into popular digital wallets. The deployment covered CIBC and its Simplii Financial digital brand in Canada, targeting remittances and consumer payouts to recipients in China.
Citi WorldLink Payment Services was configured to route transactions onto Citi’s WorldLink rails and to push funds directly into Alipay wallets, supporting near-instant settlement and payment orchestration. Functional capabilities emphasized real-time funds movement, settlement reconciliation, and wallet delivery, aligning payment processing flows with consumer payout and remittance use cases.
Operational rollout focused on establishing connectivity between CIBC channels and Citi’s network for cross-border clearing, with implementation scope limited to Canada for outbound flows to China. The deployment improved speed and convenience for customers sending funds to China by enabling near-instant real-time settlement via Citi’s WorldLink rails, while preserving standard payment processing controls and reconciliation workflows.
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Catalyst Clinical Research | Professional Services | 1000 | $200M | United States | Citigroup | Citi WorldLink Payment Services | Payment Processing | 2018 | n/a |
In 2018, Catalyst Clinical Research implemented Citi WorldLink Payment Services for Payment Processing to support an international expansion strategy and to create a scalable treasury model. Catalyst configured the Citi WorldLink Payment Services implementation alongside a host to host integration with NetSuite to reduce manual payment execution and simplify reconciliation workflows.
The deployment included CitiConnect integration to directly manage banking activity from within NetSuite and an XML-based payment instruction file supporting multiple currencies and payment types. Catalyst WorldLink Payment Services was used as the centralized cross border payments hub for payouts to clinical research associates, enabling cross border ACH and SEPA payments and eliminating the need for disparate payment file types as the company grew.
Operational architecture combined consolidation of US and UK banking relationships with centralized visibility and control via the CitiDirect online banking platform, and a single global Citi contact to manage onboarding and regional account openings. The integration and automation covered treasury, finance, accounts payable, and collections functions, and extended to new legal entities in Australia and India where Citi provided local market insight during account setup.
Governance changes included a digital onboarding portal and standardized account opening processes to ensure consistency across regions, plus a centralized treasury model to simplify banking oversight. Explicit outcomes reported included reduced wire charges and lifting fees for CRAs, elimination of fragmented payment file types, and freed up internal time to focus on core operations rather than banking logistics.
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Harvard University | Education | 19000 | $6.7B | United States | Citigroup | Citi WorldLink Payment Services | Payment Processing | 2015 | n/a |
In 2015, Harvard University implemented Citi WorldLink Payment Services to centralize Payment Processing for accounts payable and reconciliation across its many campus and research locations. The deployment created a single payment practice to eliminate multiple international local account checkbooks and to ensure timely, accurate payment to vendors and suppliers.
The implementation configured a single, centralized web-based application that delivers payment transactions into local clearing systems in any required currency. Citi WorldLink Payment Services was set up to support multiple payment options including funds transfer, remote checks, on-site checks and crossborder ACH, and to orchestrate centralized funding and foreign exchange aggregation as part of the payment flow.
As Harvard’s global banking provider, Citigroup assigned its WorldLink Payment Services team to implement the solution and manage the transition with a low-cost approach, resulting in a seamless change experience for users. Operational coverage spanned treasury and accounts payable functions across campus and research sites, consolidating payment initiation, approval workflows and reconciliation into the centralized portal.
Governance shifted to a centralized payment practice with enhanced oversight and control through the web application, streamlining reconciliation and operational workflows. WorldLink’s solution eliminated the need for multiple local accounts, improved reconciliation and control, streamlined end-to-end payments and reconciliation, and supported reduced fees through foreign exchange aggregation and consolidated funding, as explicitly stated.
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Banking and Financial Services | 13122 | $5.0B | United States | Citigroup | Citi WorldLink Payment Services | Payment Processing | 2023 | n/a |
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Buyer Intent: Companies Evaluating Citi WorldLink Payment Services
- Vihang Singapore, a Singapore based Professional Services organization with 10 Employees
- Conn Selmer, a United States based Manufacturing company with 750 Employees
- Auburn University, a United States based Education organization with 5109 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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