List of CivicPlus Pay Customers
CivicPlus
302 South 4th Street, Suite 500,
Manhattan, 66502, KS,
United States
Manhattan, 66502, KS,
United States
1 888-228-2233
Professional Services
950
$100M
Since 2010, our global team of researchers has been studying CivicPlus Pay customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CivicPlus Pay for Payment Processing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CivicPlus Pay for Payment Processing include: Sandy City, UT, a United States based Government organisation with 487 employees and revenues of $118.0 million, Village of Larchmont, NY, a United States based Government organisation with 80 employees and revenues of $12.0 million, City of Norwich, NY, a United States based Government organisation with 77 employees and revenues of $12.0 million, Marshall Township United States, a United States based Government organisation with 23 employees and revenues of $11.0 million, City of Pacific Grove, a United States based Non Profit organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using CivicPlus Pay, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CivicPlus Pay customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Norwich, NY | Government | 77 | $12M | United States | CivicPlus | CivicPlus Pay | Payment Processing | 2017 | n/a |
In 2017, the City of Norwich, NY implemented CivicPlus Pay as a Payment Processing application to enable online citizen payments and municipal revenue collection. The deployment used the CivicPlus platform as a cloud hosted service and was positioned to centralize web payment acceptance for the city web portal and public facing billing workflows.
CivicPlus Pay was configured with standard Payment Processing capabilities, including an online payment portal, support for card and ACH payment types, transaction receipt generation, and automated posting exports for accounting reconciliation. Implementation work focused on configuring payment item mapping, billing code alignment and automated settlement and reporting processes to align with municipal billing cycles.
Operational coverage emphasized citizen facing channels and back office financial posting workflows, with CivicPlus Pay embedded into the city website managed on the CivicPlus content management system. Governance included configuration controls for payment item catalogs, reconciliation schedules and user access for finance and clerk office staff, along with file based and API oriented transaction export routines to feed the city financial and billing processes.
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City of Pacific Grove | Non Profit | 100 | $10M | United States | CivicPlus | CivicPlus Pay | Payment Processing | 2020 | n/a |
In 2020, the City of Pacific Grove implemented CivicPlus Pay to handle invoicing and online payment capture tied to municipal facility reservations. The deployment addressed the city’s Payment Processing requirements and was aligned with existing CivicPlus Recreation Management functionality used for bookings and fee management.
CivicPlus Pay was configured to issue invoices and accept online payments for facility uses, including outdoor wedding and facility bookings, integrating payment authorization and capture into reservation checkout workflows. Implemented capabilities emphasized invoicing, customer-facing online payment acceptance, and payment capture and settlement workflows consistent with Payment Processing solutions.
The payment configuration integrated with CivicPlus Recreation Management to surface fees at checkout and to trigger invoice issuance, supporting operational coverage across Parks and Recreation activities and the city finance and payments function in Pacific Grove, California. The 2020 rollout occurred during the COVID-19 pandemic and focused on enabling remote payment collection to monetize outdoor bookings when in-person transactions were constrained.
Governance changes aligned finance workflows to receive electronic invoices and reconcile receipts against reservation records, while reservation processes were updated to record payment status prior to booking confirmation. The case study documents issuing invoices and accepting online payments in 2020, and it attributes these payment capabilities with helping the city monetize outdoor wedding and facility bookings during the pandemic.
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Marshall Township United States | Government | 23 | $11M | United States | CivicPlus | CivicPlus Pay | Payment Processing | 2020 | n/a |
In 2020, Marshall Township United States implemented CivicPlus Pay as the Payment Processing component of its move to CivicPlus Recreation Management to enable integrated online registrations and payments for parks and recreation. The deployment tied registration workflows directly to online payment capture, positioning CivicPlus Pay to support the township finance/payments function for program fees and facility reservations.
Configuration emphasized integrated registration checkout workflows, centralized payment capture, and reconciliation capabilities aligned with Payment Processing best practices. CivicPlus Pay was configured to present payment options during program signups and to consolidate transaction records within the recreation management environment.
Operational scope covered parks and recreation and municipal finance/payments in Marshall Township, Pennsylvania, consolidating registrations and payments for local programs and facilities. The implementation created a single customer-facing enrollment and payment flow for residents and program participants.
Governance shifted to operate around a unified recreation and payments platform, streamlining enrollment procedures and municipal fee collection workflows. The CivicPlus case study highlights Integrated Payments as a key outcome, indicating the consolidation of registration and payment functions under CivicPlus Pay for Marshall Township United States.
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Sandy City, UT | Government | 487 | $118M | United States | CivicPlus | CivicPlus Pay | Payment Processing | 2018 | n/a |
In 2018 Sandy City, Utah implemented CivicPlus Pay alongside CivicPlus Process Automation to digitize resident-facing workflows and enable online payments. CivicPlus Pay was deployed as the Payment Processing component of the initiative to support a variety of online self-service workflows referenced in the CivicPlus case study.
The implementation configured CivicPlus Pay to surface payment-enabled self-service pages and to work in tandem with CivicPlus Process Automation workflow triggers. Configuration work focused on embedding payment forms and checkout workflows into automated resident interactions, preserving municipal controls over payment authorization and settlement processes within the CivicPlus platform.
Operational coverage encompassed city departments with finance and payments responsibility, and the solution was made available through the city digital access channels to residents of Sandy City, Utah. Sandy City issued an RFP in 2018 to procure the CivicPlus solution set, and deployments were accelerated during the COVID-19 period to expand online access to municipal services.
Governance and rollout were organized around departmental ownership by finance and payments teams, with process automation driving handoffs between service workflows and payment capture. CivicPlus Pay is explicitly listed in the case study as the deployed Payment Processing application supporting the citys online self-service and payment objectives.
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Village of Farmingdale, NY | Government | 63 | $5M | United States | CivicPlus | CivicPlus Pay | Payment Processing | 2017 | n/a |
In 2017, Village of Farmingdale, NY implemented CivicPlus Pay for Payment Processing. CivicPlus Pay is deployed as the municipality's web-facing payment channel and is accessible through the village website merchant portal.
The CivicPlus Pay implementation centralizes online payment acceptance using hosted payment pages and a merchant transaction portal, supporting card and ACH payment flows and Payment Processing capabilities such as tokenization and PCI aligned payment handling. The deployment scope is municipal online payments delivered through the village website, with administrative access provisioned for finance staff to review and reconcile transactions inside the CivicPlus Pay interface. Governance is managed at the municipal administrative level, with internal procedures for payment intake, recordkeeping, and portal access controls tied to the CivicPlus Pay environment.
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Government | 80 | $12M | United States | CivicPlus | CivicPlus Pay | Payment Processing | 2017 | n/a |
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Buyer Intent: Companies Evaluating CivicPlus Pay
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD CivicPlus Pay Coverage
CivicPlus Pay is a Payment Processing solution from CivicPlus.
Companies worldwide use CivicPlus Pay, from small firms to large enterprises across 21+ industries.
Organizations such as Sandy City, UT, Village of Larchmont, NY, City of Norwich, NY, Marshall Township United States and City of Pacific Grove are recorded users of
CivicPlus Pay for Payment Processing.
Companies using CivicPlus Pay are most concentrated in Government and Non Profit, with adoption spanning over 21 industries.
Companies using CivicPlus Pay are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of CivicPlus Pay across Americas, EMEA, and APAC.
Companies using CivicPlus Pay range from small businesses with 0-100 employees - 83.33%, to mid-sized firms with 101-1,000 employees - 16.67%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of CivicPlus Pay include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified CivicPlus Pay customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Payment Processing.