List of Clarifire Contact Customers
St. Petersburg, 33760, FL,
United States
Since 2010, our global team of researchers has been studying Clarifire Contact customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Clarifire Contact for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Clarifire Contact for Customer Support include: Gateway First Bank, a United States based Banking and Financial Services organisation with 1600 employees and revenues of $380.0 million, Evergreen Home Loans, a United States based Banking and Financial Services organisation with 800 employees and revenues of $200.0 million, Towne Mortgage Company, a United States based Banking and Financial Services organisation with 300 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Clarifire Contact, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Clarifire Contact customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Evergreen Home Loans | Banking and Financial Services | 800 | $200M | United States | Clarifire | Clarifire Contact | Customer Support | 2023 | n/a | In 2023 Evergreen Home Loans implemented Clarifire Contact to automate mortgage servicing and borrower assistance workflows as part of a Customer Support initiative across its Western US operations. The engagement targeted intake volume handling, risk mitigation, and improved customer responsiveness through workflow automation and centralized case management. Evergreen configured Clarifire Contact to operationalize customer intake, case routing, automated correspondence, and workflow orchestration aligned to servicing and borrower assistance processes. The Clarifire Contact implementation emphasized templated engagement flows, triage rules for high risk cases, and role based task assignments to streamline servicing workstreams. The deployment covered servicing teams, borrower assistance units, and contact center functions across Evergreen Home Loans operations in the Western United States. Integrations were aligned to support servicing workflows and contact driven casework, while the operational scope concentrated on customer support and loan servicing business functions. Governance changes accompanied the rollout to formalize intake workflows and centralize case ownership, with process standardization intended to improve consistency in borrower engagement and risk handling. The program was positioned to scale workflow automation across servicing operations using Clarifire Contact as the core Customer Support orchestration layer. | |
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Gateway First Bank | Banking and Financial Services | 1600 | $380M | United States | Clarifire | Clarifire Contact | Customer Support | 2020 | n/a | In 2020, Gateway First Bank selected Clarifire Contact for Customer Support to enhance loss mitigation and default servicing workflows during the pandemic in the United States. The engagement targeted borrower-facing intake automation and improving borrower responsiveness for Gateway Mortgage operations. Clarifire Contact was configured to centralize borrower intake and case management workflows, introducing automated triage, routing and workflow orchestration aligned with customer support practices. Functional capabilities implemented included intake automation, case creation and status tracking, automated borrower communications and rules-driven prioritization of loss mitigation cases. The implementation was scoped to default servicing and loss mitigation teams across Gateway First Bank, standardizing intake processes and governance for triage and escalations. The bank executed a rapid rollout to handle elevated intake volumes, resulting in automated high volume intake and improved borrower responsiveness as reported in the sourcing material. | |
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Towne Mortgage Company | Banking and Financial Services | 300 | $30M | United States | Clarifire | Clarifire Contact | Customer Support | 2024 | n/a | In 2024 Towne Mortgage Company went live with Clarifire Contact in January to advance loan servicing automation and streamline borrower communication across its national servicing footprint. Clarifire Contact was deployed as the Customer Support application to centralize customer-facing servicing activities and to instrument customer-centric servicing automation within the servicing organization. The implementation centered on Customer Support capabilities typical of the Clarifire platform, including case management for borrower inquiries, automated borrower messaging workflows, and task orchestration to reduce manual handoffs in servicing operations. Configuration emphasized workflow automation and rule-based routing to align borrower communications with servicing events and to standardize responses across servicing teams. Operational coverage for Clarifire Contact included Towne Mortgage Company’s national servicing operations, supporting loan servicing, borrower communications, and customer support teams. The platform was positioned to handle inbound and outbound servicing interactions and to create auditable servicing tasks for repeatable operational execution. Go-live governance began in January 2024 with process changes to reduce manual work, consolidate servicing workflows, and centralize ownership of borrower communications. As stated in the announcement the deployment reduced manual processes and improved servicing efficiency across the company’s national servicing footprint. |
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