List of Click Field Service Edge Customers
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United States
Since 2010, our global team of researchers has been studying Click Field Service Edge customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Click Field Service Edge for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Click Field Service Edge for Field Service Management include: Bouygues Telecom, a France based Communications organisation with 10500 employees and revenues of $8.47 billion, Marathon Oil, a United States based Oil, Gas and Chemicals organisation with 1681 employees and revenues of $6.41 billion, Thames Water, a United Kingdom based Utilities organisation with 8000 employees and revenues of $3.40 billion, Evora IT Solutions, a Germany based Professional Services organisation with 170 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Click Field Service Edge, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Services and Operations software purchases.
The Click Field Service Edge customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ERP Services and Operations software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bouygues Telecom | Communications | 10500 | $8.5B | France | ClickSoftware | Click Field Service Edge | Field Service Management | 2015 | n/a |
In 2015, Bouygues Telecom implemented Click Field Service Edge (Click Software) to standardize Field Service Management across its network operations and customer care functions. The deployment established a single system of record for scheduling and work order execution, supporting field teams responsible for installation, maintenance, and on site repair of telecommunications assets.
Configuration centered on core Field Service Management capabilities offered by Click Field Service Edge, including rules based scheduling and automated dispatch, skills based technician matching, work order lifecycle management, mobile technician applications with offline capability, parts and inventory tracking, and route optimization. The implementation emphasized SLA orchestration and real time schedule optimization, with configurable rule authoring for prioritization, escalation, and service window alignment.
Governance created centralized scheduling ownership within field operations and defined role based access for dispatchers, supervisors, and technicians, coupled with updated job acceptance and escalation workflows. Rollout followed phased enablement of dispatcher hubs and mobile user groups, supported by operational training and configuration governance to sustain consistent execution of field processes.
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Evora IT Solutions | Professional Services | 170 | $30M | Germany | ClickSoftware | Click Field Service Edge | Field Service Management | 2020 | n/a |
In 2020 Evora IT Solutions provided advisory and implementation support for Click Field Service Edge within the Field Service Management domain. Evora IT Solutions leveraged certification backed experience across the ClickSoftware environment, including ClickSchedule and ClickMobile, to advise on practical deployment patterns for Click Field Service Edge.
Workstreams emphasized Field Service Management capabilities that are core to Click Field Service Edge, including dynamic scheduling and dispatch, mobile workforce enablement, work order orchestration, and offline capable mobile execution. Configuration work described in project activity focused on service level parameters, skill and travel aware routing, appointment windows, and mobile forms and signature capture to align field tasks with back office workflows.
Governance and rollout guidance centered on role based access controls, separation of scheduler and dispatcher workflows, staged rollouts by service team, and operational handoffs between project management and service delivery groups. Evora IT Solutions documented installation planning, user acceptance testing, and technician onboarding approaches for Click Field Service Edge based on its ClickSoftware certifications and project experience in the Field Service Management space.
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Marathon Oil | Oil, Gas and Chemicals | 1681 | $6.4B | United States | ClickSoftware | Click Field Service Edge | Field Service Management | 2019 | n/a |
In 2019, Marathon Oil initiated an implementation of Click Field Service Edge for Field Service Management. The program was managed with an integration lead to coordinate a mobile based field service management solution for field operations, and the initial engagement focused on defining project scope, budgets and schedules to balance business needs, budgets and risks.
Click Field Service Edge was configured to deliver mobile workforce capabilities, work order management, and scheduling and dispatch workflows, with role based mobile interfaces for field crews. Configuration work emphasized industry aligned workflows for oil and gas field service, incorporating activity tracking and dispatch orchestration consistent with Field Service Management functional expectations.
The team leveraged functional, industry and SAP knowledge to develop value propositions, identify opportunities and gaps, and to define integration touchpoints while performing continuous evaluations of existing systems and applications. Third party integrations and system upgrade benefits were assessed as part of scope definition, with the integration lead defining data exchange needs and integration priorities rather than prescribing specific vendor migrations.
Governance required that any new system and process changes follow the company Change Management process for systems and people impacted by the rollout, and iterative review cycles were used to drive continuous improvements. Project controls framed delivery timelines and risk tradeoffs, aligning technical configuration and operational processes to business requirements.
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Utilities | 8000 | $3.4B | United Kingdom | ClickSoftware | Click Field Service Edge | Field Service Management | 2011 | n/a |
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Buyer Intent: Companies Evaluating Click Field Service Edge
- DataBees, a United States based Professional Services organization with 100 Employees
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