List of cmetrix Surveys Customers
London, NG31 8AX,
United Kingdom
Since 2010, our global team of researchers has been studying cmetrix Surveys customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased cmetrix Surveys for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using cmetrix Surveys for Customer Experience include: Aon Ireland, a Ireland based Professional Services organisation with 60000 employees and revenues of $15.70 billion, Pension Protection Fund, a United Kingdom based Banking and Financial Services organisation with 441 employees and revenues of $586.0 million and many others.
Contact us if you need a completed and verified list of companies using cmetrix Surveys, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The cmetrix Surveys customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aon Ireland | Professional Services | 60000 | $15.7B | Ireland | cmetrix | cmetrix Surveys | Customer Experience | 2017 | n/a |
In 2017, Aon Ireland implemented cmetrix Surveys as part of its Customer Experience tooling to capture member satisfaction across its Customer Service Centre operations. The implementation supports the Service Centre that handles over 300,000 calls a year and serves members for more than 250 pension administration clients, with a ring-fenced UK operation based in Sheffield to manage peak volumes in a multi-client environment.
cmetrix Surveys is used to facilitate member satisfaction surveys offered at the end of recorded calls, with welcome and close messaging tailored to client requirements. Survey capture is embedded in the outbound call flow processes and post-call interaction points used by the Service Centre, supporting multilingual prompts where required and client-specific survey terminology to align with caller expectations.
The cmetrix Surveys deployment operates alongside Avaya automatic call distribution for call routing, Impact 360 workforce management for forecasting and capacity planning, and Verint call recording to retain interaction context for quality review and survey triggering. The helpline uses a single national and international number, a virtual queue management and callback process, and a disaster recovery plan that targets resumption of service in less than 24 hours.
Governance and operational controls include staff training on Institute of Customer Service principles, centralized knowledge documentation, and a robust quality framework using recorded calls to support coaching and continuous improvement. Management information delivered to clients includes call volumes, speed to answer, and top call topics, and the Service Centre reports a first time enquiry resolution rate of over 80 percent while inviting callers to complete cmetrix Surveys as a standard quality measure.
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Pension Protection Fund | Banking and Financial Services | 441 | $586M | United Kingdom | cmetrix | cmetrix Surveys | Customer Experience | 2022 | n/a |
In 2022, the Pension Protection Fund implemented cmetrix Surveys as part of its Customer Experience tooling. The PPF lists Cmetrix in its published data-protection suppliers annex as a provider of customer service surveys used for member-facing enquiries and complaint handling in the United Kingdom, indicating cmetrix Surveys is used to collect feedback and assess service quality for member services.
The deployment centers on survey capture and service quality assessment capabilities consistent with Customer Experience applications, including structured survey design, targeted distribution for enquiry and complaint workflows, and response analytics for operational teams. Configuration is inferred to align surveys with complaint handling and member enquiry caseflows so feedback maps directly to quality assurance and case resolution processes. cmetrix Surveys is referenced as the feedback collection and reporting mechanism supporting operational review and service improvement discussions.
Being listed in the PPF data-protection and suppliers annex signals formal vendor governance and data protection oversight, aligning survey operations with United Kingdom data-protection requirements and procurement transparency expectations. Operational coverage is explicitly member-facing enquiries and complaint handling, impacting customer service, complaints management, member communications and internal quality assurance functions. The published supplier entry also provides an audit trail for procurement and compliance teams while positioning cmetrix Surveys as the primary Customer Experience feedback instrument within PPF member service operations.
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