List of Coax Customers
Since 2010, our global team of researchers has been studying Coax customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Coax for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Coax for Chatbots and Conversational AI include: Zone Medical, a Australia based Manufacturing organisation with 20 employees and revenues of $2.0 million, Coax, a Australia based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Coax, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Coax customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Coax | Professional Services | 10 | $1M | Australia | Coax | Coax | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Coax implemented Coax on their website as a Chatbots and Conversational AI solution. The deployment is customer-facing and oriented to web-based conversational engagement for a professional services firm of ten employees. The Coax application is configured to provide conversational UI, intent recognition, FAQ automation, and scripted lead capture workflows. Scope emphasizes customer engagement and basic support for sales and client services through the public website.
The Coax chatbot is embedded on the corporate site via a lightweight web widget and administered through the Coax management console, enabling internal staff to author conversation flows and update knowledge content. Configuration covers session handling, form-based contact capture, and routing of captured leads and messages to internal inboxes or email channels within the platform. Operational governance is assigned to marketing and client services personnel who maintain conversation scripts and update FAQ content, with rollout limited to the public website rather than internal systems.
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Zone Medical | Manufacturing | 20 | $2M | Australia | Coax | Coax | Chatbots and Conversational AI | 2024 | n/a |
In 2024 Zone Medical implemented Coax on their website. The deployment uses Coax as a Chatbots and Conversational AI solution embedded via a client side JavaScript widget on the public site, delivering conversational engagement and lead capture for the Australia based medical manufacturing company.
Configuration emphasized conversational flows, intent recognition, FAQ automation, and scripted lead qualification, configured through the Coax management console to author dialogues, set routing rules, and capture structured contact data. The Coax application processes user sessions in the vendor hosted runtime where natural language understanding, session state management, and fallback logic are executed.
Integrations are limited to website embedding and in conversation routing the system records contact details for follow up, no other third party integrations are specified. Operational scope centers on customer facing functions, specifically sales inquiry handling and basic support triage, with content management and conversational governance owned by sales or customer service staff.
Governance is oriented around conversation script review cycles and versioned updates inside Coax, with escalation workflows designed to surface qualified leads to internal channels such as email or phone. The implementation positions Coax as the primary Chatbots and Conversational AI touchpoint on Zone Medicals site and centralizes conversational governance within business stakeholders.
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Buyer Intent: Companies Evaluating Coax
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