List of Cogia CXM Customers
Frankfurt, 60329,
Germany
Since 2010, our global team of researchers has been studying Cogia CXM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cogia CXM for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cogia CXM for Customer Experience include: Volkswagen Germany, a Germany based Automotive organisation with 293338 employees and revenues of $351.27 billion, UACJ Corporation, a Japan based Manufacturing organisation with 9722 employees and revenues of $680.0 million, Koelnmesse India, a India based Professional Services organisation with 30 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Cogia CXM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Cogia CXM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Koelnmesse India | Professional Services | 30 | $10M | India | Cogia Intelligence | Cogia CXM | Customer Experience | 2024 | n/a |
In 2024, Koelnmesse India implemented Cogia CXM in the Customer Experience category to support exhibitor onboarding and exhibition operations. Coconnex implemented its Client Zone / Online Exhibitor Manual and related exhibitor onboarding tools for Koelnmesse’s Indian subsidiary, digitising forms, contractor coordination and exhibitor communications for four large shows.
The deployment centralized digital exhibitor onboarding workflows, including the Client Zone Online Exhibitor Manual, form digitization, contractor coordination capabilities and communication orchestration. Cogia CXM was used as the Customer Experience application supporting these workflows and integrating the exhibitor communication and onboarding touchpoints with exhibition operations in India.
The implementation covered four major shows and supported exhibition operations in India, delivering greater than 98% exhibitor onboarding success and an approximately 80% reduction in email follow-ups according to the vendor case study. Reported changes emphasize centralized onboarding workflows and reduced manual follow-ups across the exhibitor lifecycle.
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UACJ Corporation | Manufacturing | 9722 | $680M | Japan | Cogia Intelligence | Cogia CXM | Customer Experience | 2022 | n/a |
In 2022 UACJ Corporation deployed Cogia CXM to establish an AI driven web and social media analytics capability focused on the aluminium and automotive supply chain in Japan. The engagement used Cogia CXM in the Customer Experience category to centralize external web and social monitoring and provide customer experience intelligence relevant to supply chain and market signals.
The implementation emphasized analytics modules within Cogia CXM, including natural language processing based sentiment analysis, topic and trend detection, entity extraction for industry and product references, and dashboarding for insight visualization and alerting workflows. Configuration prioritized Japanese language models and taxonomy mapping for aluminium and automotive supply chain terminology to improve signal relevance and categorization.
Operational coverage targeted corporate market intelligence, customer experience, and supply chain planning groups, with data ingestion from public web sources and social channels across Japan. Governance centered on standardized taxonomy, escalation workflows for emerging issues, and a cadence of insight delivery to stakeholder groups to operationalize the monitored signals.
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Volkswagen Germany | Automotive | 293338 | $351.3B | Germany | Cogia Intelligence | Cogia CXM | Customer Experience | 2021 | n/a |
In 2021, Volkswagen Germany implemented Cogia CXM to strengthen Customer Experience through social and web monitoring and AI driven insight generation. Cogia CXM was cited by the vendor as providing customer experience and big data analytics services to Volkswagen in Germany, and the full application name Cogia CXM appears in vendor materials listing Volkswagen among enterprise customers.
The implementation centered on Cogia CXM analytics and social listening modules, with an ingestion layer for web and social signals feeding an AI driven analytics engine and configurable reporting dashboards. Functional capabilities implemented included large scale data ingestion, sentiment and topic analysis, trend detection, and automated insight generation to support ongoing CX decisioning and issue detection.
Operational scope covered Volkswagen Germany and targeted customer experience, marketing, and customer service functions, enabling monitoring of brand and product conversations across web and social channels. Integration points emphasized delivery of CX insights into operational workflows and stakeholder dashboards, supporting cross functional access to analytics driven findings.
Governance and rollout emphasized standardized data taxonomy, quality controls on social and web signal ingestion, and operational processes for distributing AI driven insights to CX stakeholders. Vendor and product descriptions indicate the deployment was positioned as an analytics driven customer experience capability within Volkswagen Germany rather than a point solution.
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