List of ConcentrixCX Customers
Newark, 94560, CA,
United States
Since 2010, our global team of researchers has been studying ConcentrixCX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ConcentrixCX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ConcentrixCX for Customer Experience include: Ford Motor Company, a United States based Automotive organisation with 171000 employees and revenues of $184.99 billion, WM, a United States based Professional Services organisation with 49500 employees and revenues of $19.70 billion, Fifth Third Bank, a United States based Banking and Financial Services organisation with 18676 employees and revenues of $8.25 billion, Sutherland, a United States based Professional Services organisation with 40000 employees and revenues of $7.50 billion, IKEA UK, a United Kingdom based Retail organisation with 11000 employees and revenues of $2.60 billion and many others.
Contact us if you need a completed and verified list of companies using ConcentrixCX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ConcentrixCX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Barium Springs- Children's Hope Alliance | Non Profit | 200 | $22M | United States | Concentrix | ConcentrixCX | Customer Experience | 2016 | n/a | In 2016, Barium Springs- Children's Hope Alliance deployed ConcentrixCX as a Customer Experience application to standardize clinical documentation and streamline communications with juvenile justice stakeholders. The rollout focused on the behavioral health program delivering individual, family, and group therapy to court mandated adolescents adjudicated for sexualized behaviors, and on case management workflows that handle assessments, referrals, and supervision for QMHPs. ConcentrixCX was configured to capture assessments and diagnosis, create and maintain personalized care plans, PCPs, and to author therapy session notes used for clinical records and court communications. The implementation included structured templates for intake assessments, PCP creation, session progress notes, and referral tracking to higher levels of care, aligning the application with clinician workflows and documentation standards. Operational coverage encompassed clinical therapists, case managers, supervisors, and staff who attend DJJ and JCPC meetings and communicate with juvenile justice court counselors, embedding ConcentrixCX into meeting preparation and ongoing case communications. Governance centered on clinician documentation standards, supervision approval workflows, and role based access controls for sensitive juvenile justice records, with ConcentrixCX serving as the primary Customer Experience platform for referrals, care planning, and meeting driven case updates. | |
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Fastly | Communications | 1100 | $544M | United States | Concentrix | ConcentrixCX | Customer Experience | 2019 | n/a | In 2019, Fastly implemented ConcentrixCX for Customer Experience. Prior to working with Concentrix, Fastly operated a do-it-yourself voice-of-customer software platform and faced common B2B program challenges around feedback consolidation and actioning. The ConcentrixCX deployment centralized voice-of-customer intake and configured program-level capabilities consistent with Customer Experience platforms, including survey orchestration, structured feedback collection, analytics and reporting, and closed-loop case workflows to route issues into customer success and support processes. Governance and process changes focused on standardizing routing rules, defining feedback-to-action handoffs, and instituting cross-functional review cadences so ConcentrixCX signals could be operationalized by product, support, and account management teams. | |
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Fifth Third Bank | Banking and Financial Services | 18676 | $8.3B | United States | Concentrix | ConcentrixCX | Customer Experience | 2019 | n/a | In 2019, Fifth Third Bank implemented ConcentrixCX to modernize its business Voice of the Customer program. ConcentrixCX is the bank’s Customer Experience platform, providing real-time feedback delivery and analytic capabilities to support business banking decision making. The implementation established a measurement ecosystem and redesigned survey instruments, cutting relationship survey length roughly in half and applying shorter transactional surveys consistent with Voice of the Customer best practices. Configuration work included survey invitation management and business rules to minimize over-surveying, program prioritization logic to determine which survey a customer should receive, resting period windows to prevent repeat solicitation, and quota strategies to ensure representative segment coverage. Operational coverage focused on business banking and expanded customer segmentation to include lower revenue customers with high propensity to grow, revealing lower satisfaction in that cohort. ConcentrixCX provided immediate access to feedback for stakeholders, supported close the loop workflows, coaching for relationship managers, and crowdsourced improvement ideas, while a bench of Concentrix analysts and statisticians produced targeted recommendations and analytical support. Governance and monitoring processes were formalized to track invitation delivery success and rule performance, enabling ongoing oversight and rapid issue remediation. Within nine months the program delivered tangible outcomes, including a 25% reduction in problem incidence for targeted low revenue customers with high propensity to grow. | |
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Automotive | 171000 | $185.0B | United States | Concentrix | ConcentrixCX | Customer Experience | 2019 | n/a |
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Retail | 11000 | $2.6B | United Kingdom | Concentrix | ConcentrixCX | Customer Experience | 2020 | n/a |
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Professional Services | 40000 | $7.5B | United States | Concentrix | ConcentrixCX | Customer Experience | 2015 | n/a |
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Education | 1500 | $200M | New Zealand | Concentrix | ConcentrixCX | Customer Experience | 2014 | n/a |
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Automotive | 1700 | $148M | United Kingdom | Concentrix | ConcentrixCX | Customer Experience | 2017 | n/a |
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Professional Services | 49500 | $19.7B | United States | Concentrix | ConcentrixCX | Customer Experience | 2021 | n/a |
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Buyer Intent: Companies Evaluating ConcentrixCX
- Parloa, a Germany based Professional Services organization with 300 Employees
- City of Fort Collins, a United States based Government company with 1400 Employees
- Concentrix, a United States based Professional Services organization with 450000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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