List of Conduent Dara Customers
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United States
Since 2010, our global team of researchers has been studying Conduent Dara customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Conduent Dara for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Conduent Dara for Chatbots and Conversational AI include: Xerox Holdings, a United States based Professional Services organisation with 26300 employees and revenues of $6.22 billion, Conduent, a United States based Professional Services organisation with 56000 employees and revenues of $3.40 billion and many others.
Contact us if you need a completed and verified list of companies using Conduent Dara, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Conduent Dara customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Conduent | Professional Services | 56000 | $3.4B | United States | Conduent | Conduent Dara | Chatbots and Conversational AI | 2020 | n/a |
In 2020 Conduent deployed Conduent Dara as its enterprise AI Conversation Platform, positioning Conduent Dara within the Chatbots and Conversational AI category to handle omnichannel customer interactions. The deployment targeted customer service automation across voice, webchat, SMS and other digital touchpoints, with an explicit operational pilot in transportation tolling to support account management and payments.
The implementation includes conversational design and bot configuration workflows that Conduent configures with clients, natural language processing and intent recognition using Microsoft Language Understanding Intelligent Service LUIS, and a suite of cognitive services for knowledge management. Conduent Dara leverages advanced search APIs and custom machine learning models to analyze structured and unstructured data, and it implements self-learning and training components to create a closed feedback loop that refines conversational models over time.
Channels integrated into the platform include webchat, SMS, Amazon Alexa, Microsoft Cortana, Google Home, Siri and Live Agent handoff, enabling omnichannel continuity and automatic escalation to human agents when the virtual agent cannot resolve an inquiry. The platform supports typical Chatbots and Conversational AI operational patterns, including intent classification, dialogue orchestration, knowledge base lookup, and human agent routing across distributed customer service operations.
Governance is structured around client-specific conversation design, deployment configuration, and ongoing model training driven by human-agent interactions, while Conduent positions the platform to deliver 24 7 automated and personalized service. Conduent Dara impacts customer service and transportation support functions by enabling rapid deployment of conversational workflows such as balance inquiries, account updates, transponder orders and payments, while continuously learning from live interactions to improve answer quality.
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Xerox Holdings | Professional Services | 26300 | $6.2B | United States | Conduent | Conduent Dara | Chatbots and Conversational AI | 2014 | n/a |
In 2014, Xerox Holdings implemented Conduent Dara to deploy an intelligent virtual customer care agent within its United States customer care operations. The initiative targeted CRM and customer-service use cases and aimed to automate customer inquiries while improving inquiry resolution through conversational interfaces.
The implementation leveraged Conduent Dara capabilities aligned with Chatbots and Conversational AI, including natural language understanding, dialog management, knowledge driven response generation, and escalation routing into human agent queues. Architecturally the virtual agent was positioned as a front end to contact center channels and case management workflows, orchestrating intent classification and automated responses before handing off to agents. Configuration emphasized scripted dialogs and CRM-oriented workflows for common customer care scenarios.
Operational scope was confined to Xerox customer care operations in the United States, with governance centered on conversation logging, escalation rules, and alignment with existing customer service processes. The 2014 project is documented as an earlier generation intelligent virtual agent implementation and is reasonably linked to Conduent Dara as a later conversational AI platform. The deployment represents an enterprise approach to embedding Chatbots and Conversational AI into customer service workflows rather than a limited point solution.
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Buyer Intent: Companies Evaluating Conduent Dara
- Katz Media Group, a United States based Media organization with 1000 Employees
- India.Gov.In, a India based Government company with 500 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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