List of ConnectWise BrightGauge Customers
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United States
Since 2010, our global team of researchers has been studying ConnectWise BrightGauge customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ConnectWise BrightGauge for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ConnectWise BrightGauge for Analytics and BI include: Careworx Canada, a Canada based Professional Services organisation with 270 employees and revenues of $40.0 million, Jones It Consulting, a United States based Professional Services organisation with 13 employees and revenues of $2.0 million, Western Digitech, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using ConnectWise BrightGauge, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ConnectWise BrightGauge customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Careworx Canada | Professional Services | 270 | $40M | Canada | Connectwise | ConnectWise BrightGauge | Analytics and BI | 2015 | n/a |
In 2015, Careworx Canada implemented ConnectWise BrightGauge to deliver customer-facing dashboards and streamline client reporting. The deployment used ConnectWise BrightGauge in an Analytics and BI role to aggregate operational data for service delivery and client reporting, with a specific focus on reducing manual reporting effort and increasing real-time client transparency across Canada.
The implementation configured a suite of customer-facing dashboards, KPI scorecards, and scheduled reports inside ConnectWise BrightGauge, enabling visualizations and automated distribution used by service delivery and account management teams. Configuration work emphasized operational metrics such as ticket volumes and response times, and established reusable dashboard templates and alerting for SLA monitoring.
ConnectWise BrightGauge ingested data from ConnectWise and LabTech using direct data connectors, creating synchronized feeds that supported near-real-time dashboards and client-facing portals. Integration efforts centered on mapping service delivery data to dashboard KPIs and unifying data models to ensure consistency in client reports.
Governance changes centralized ownership of client reporting within service delivery and account teams, instituted standardized templates and reporting cadences, and shifted manual export tasks to automated processes. The case study for the ConnectWise BrightGauge deployment cites measurable time savings and improved customer satisfaction as explicit outcomes of the implementation.
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Jones It Consulting | Professional Services | 13 | $2M | United States | Connectwise | ConnectWise BrightGauge | Analytics and BI | 2016 | n/a |
In 2016, Jones It Consulting implemented ConnectWise BrightGauge as its Analytics and BI solution to deliver client facing dashboards and visual reports for its service organization in the United States. The deployment focused on operational reporting for service desk and account teams, positioning ConnectWise BrightGauge as the primary Analytics and BI application for customer reporting and internal performance visibility.
ConnectWise BrightGauge was configured to consolidate dashboard widgets, scheduled visual reports, and alerting rules, producing client facing reports and streamlined internal monitoring. The implementation replaced noisy alert workflows by surfacing prioritized metrics through dashboards, and the configuration emphasized service and sales conversation threads by correlating ticket and account performance indicators.
Data aggregation for the implementation drew from the firm PSA and RMM toolsets, providing operational telemetry to ConnectWise BrightGauge for both client reports and internal dashboards. Rollout targeted service desk agents and account managers, with governance centered on shared dashboard ownership and the use of visual reports to improve transparency and team accountability, outcomes reported as reduced noisy alerts and clearer client communications.
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Western Digitech | Professional Services | 10 | $1M | United States | Connectwise | ConnectWise BrightGauge | Analytics and BI | 2017 | n/a |
In 2017, Western Digitech implemented ConnectWise BrightGauge as its Analytics and BI platform to centralize KPIs and deliver real time dashboards. The deployment prioritized replacing manual Excel reporting with live visualizations to support operations, service delivery, and sales across its United States operations.
ConnectWise BrightGauge dashboards were configured to surface operational KPIs, service ticket and response metrics, and sales performance indicators, providing manager level visibility into day to day performance. Data feeds were consolidated from spreadsheets and internal operational records into BrightGauge visualizations, and dashboards were provisioned for managers and frontline staff to drive routine monitoring and exception escalation.
Governance established manager access to role specific dashboards and a regular review cadence for operations and service delivery workflows, shifting reporting ownership from ad hoc spreadsheets to instrumented dashboards. The BrightGauge case study documents improved response times, faster decision making, and improved profitability as immediate outcomes from the deployment, with manager level visibility cited as a key operational benefit.
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Buyer Intent: Companies Evaluating ConnectWise BrightGauge
- Sohu.com Limited, a China based Professional Services organization with 4900 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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