List of Connex One Reporting and Analytics Customers

Connex One

Bow Chambers 8 Tib Lane,
Manchester, M2 4JB,
United Kingdom

https://www.connexone.co.uk/

44 33 3344-2435

Professional Services

$1M

Since 2010, our global team of researchers has been studying Connex One Reporting and Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Connex One Reporting and Analytics for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Connex One Reporting and Analytics for Analytics and BI include: O2 UK, a United Kingdom based Communications organisation with 68000 employees and revenues of $7.71 billion, Admiral Group, a United Kingdom based Insurance organisation with 13000 employees and revenues of $5.10 billion, Calltastic, a United States based Professional Services organisation with 60 employees and revenues of $8.0 million and many others.

Contact us if you need a completed and verified list of companies using Connex One Reporting and Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Connex One Reporting and Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight
Admiral Group	Insurance	13000	$5.1B	United Kingdom	Connex One	Connex One Reporting and Analytics	Analytics and BI	2022	n/a	In 2022, Admiral Group implemented Connex One Reporting and Analytics. The Connex One Reporting and Analytics deployment targeted Admiral Group's contact-centre operations to deliver real-time reporting and to strengthen agent management, leveraging capabilities consistent with the Analytics and BI category. Implementation work focused on operational reporting and real-time dashboards, configuring agent performance analytics, supervisor scorecards and commercial performance views. The deployment emphasized near real-time data ingestion and normalized reporting schemas to support operational decision making and shift level supervision. Operational coverage concentrated on Admiral's insurance contact-centre function, providing analytics for operations, workforce management and commercial teams. The work consolidated interaction and event data into a centralized reporting layer and exposed standardized operational KPIs to frontline supervisors and commercial stakeholders. Governance introduced centralized reporting workflows and consistent KPI definitions to support agent management and commercial decision processes. Public reporting lists Admiral Group among Connex One customers and cites the platform's use to modernise contact-centre operations, deliver real-time reporting, improve agent management and drive commercial uplift.
Calltastic	Professional Services	60	$8M	United States	Connex One	Connex One Reporting and Analytics	Analytics and BI	2024	n/a	In 2024, Calltastic implemented Connex One Reporting and Analytics to provide real time reporting and analytics for its contact centre operations. The deployment leveraged ConnexAI real time reporting and insights from Connex One Reporting and Analytics to monitor channels, surface operational KPIs, and enable dynamic staffing adjustments tied to agent performance. Connex One Reporting and Analytics, positioned in the Analytics and BI category, delivered dashboards for channel-level reporting, agent performance metrics, and staffing signals aligned with workforce management and customer service workflows. Integration work correlated contact centre event streams with CRM record feeds so operations, workforce planning, and customer success teams at Calltastic could link interaction data to outcome metrics and trigger schedule or coaching interventions. Governance centered on shared KPIs and cadence-driven review processes, with rollout focused on operational dashboards and alerting for the companys United States contact centre. The vendor case study identifies improved contact centre and CRM performance and increased customer satisfaction as the primary stated outcomes.
O2 UK	Communications	68000	$7.7B	United Kingdom	Connex One	Connex One Reporting and Analytics	Analytics and BI	2022	n/a	In 2022, O2 UK deployed Connex One Reporting and Analytics to support omnichannel customer engagement and contact-centre operations. Connex One Reporting and Analytics, classified in the Analytics and BI Apps Category, was positioned to provide operational intelligence for service teams and sales-facing contact-centre leaders. The implementation emphasized analytics and workforce tools, with Connex One Reporting and Analytics delivering dashboards, operational reporting, and agent-level performance views consistent with Analytics and BI functional expectations. The deployment focused on analytics workflows that instrument omnichannel interactions and contact-centre metrics to enable real-time visibility and routine reporting for supervisors and workforce planners. Operational scope targeted contact-centre operations and the service and sales functions, with analytics outputs used to inform workforce planning, agent coaching, and queue performance monitoring. Public disclosures do not enumerate specific module names or external system integrations, so attribution to Connex One Reporting and Analytics is made from broader Connex One platform usage and press statements that describe benefits from analytics and workforce tools to support service and sales.

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Buyer Intent: Companies Evaluating Connex One Reporting and Analytics

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Connex One Reporting and Analytics. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Connex One Reporting and Analytics for Analytics and BI include:

Call Center Studio, a United Kingdom based Communications organization with 25 Employees

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FAQ - APPS RUN THE WORLD Connex One Reporting and Analytics Coverage

Connex One Reporting and Analytics is a Analytics and BI solution from Connex One.

Companies worldwide use Connex One Reporting and Analytics, from small firms to large enterprises across 21+ industries.

Organizations such as O2 UK, Admiral Group and Calltastic are recorded users of Connex One Reporting and Analytics for Analytics and BI.

Companies using Connex One Reporting and Analytics are most concentrated in Communications, Insurance and Professional Services, with adoption spanning over 21 industries.

Companies using Connex One Reporting and Analytics are most concentrated in United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Connex One Reporting and Analytics across Americas, EMEA, and APAC.

Companies using Connex One Reporting and Analytics range from small businesses with 0-100 employees - 33.33%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 66.67%.

Customers of Connex One Reporting and Analytics include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Connex One Reporting and Analytics customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Analytics and BI.

List of Connex One Reporting and Analytics Customers

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Buyer Intent: Companies Evaluating Connex One Reporting and Analytics

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Q1. What is Connex One Reporting and Analytics used for?

Q2. Who uses Connex One Reporting and Analytics for Analytics and BI?

Q3. Which companies use Connex One Reporting and Analytics?

Q4. What is the industry breakdown of companies using Connex One Reporting and Analytics?

Q5. What is the country breakdown of companies using Connex One Reporting and Analytics?

Q6. What is the breakdown by employee size of companies using Connex One Reporting and Analytics?

Q7. What is the breakdown by revenue of companies using Connex One Reporting and Analytics?

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