List of Connex One Workforce Optimisation Customers
Manchester, M2 4JB,
United Kingdom
Since 2010, our global team of researchers has been studying Connex One Workforce Optimisation customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Connex One Workforce Optimisation for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Connex One Workforce Optimisation for Workforce Management include: Admiral Group, a United Kingdom based Insurance organisation with 13000 employees and revenues of $5.10 billion, Intelling Group, a United Kingdom based Professional Services organisation with 989 employees and revenues of $47.0 million and many others.
Contact us if you need a completed and verified list of companies using Connex One Workforce Optimisation, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Connex One Workforce Optimisation customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Admiral Group | Insurance | 13000 | $5.1B | United Kingdom | Connex One | Connex One Workforce Optimisation | Workforce Management | 2022 | n/a |
In 2022 Admiral Group implemented Connex One Workforce Optimisation as part of its Workforce Management stack to centralize contact centre workforce planning and scheduling. The deployment focused on embedding a single workforce management application to support outbound dialling campaigns and sales operations across Admiral Group contact centres.
Connex One Workforce Optimisation was configured to deliver core Workforce Management capabilities including demand forecasting, automated schedule generation, intraday management and adherence monitoring, and performance analytics and management information. Configuration work emphasized campaign-level roster rules, capacity modelling for outbound dialler workflows, and real-time dashboards to support supervisors and workforce planners.
The implementation integrated with existing dialling technologies and contact centre tooling referenced in client context, including Open Contact and Rostrvm, and aligned operational data flows with the NICE IEX workforce management environment used in parallel. Operational scope targeted Admiral Group contact centre outbound operations and supporting Sales, IT and Marketing stakeholders to coordinate campaign execution and system telemetry.
Governance changes included formalized workforce planning processes, KPI definition and management reporting, and supervisor enablement through MI dashboards and coaching workflows. Compliance controls and monitoring were incorporated to support FCA and OFCOM requirements, while processes for continuous service improvement and campaign performance review were established to sustain adherence and operational consistency.
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Intelling Group | Professional Services | 989 | $47M | United Kingdom | Connex One | Connex One Workforce Optimisation | Workforce Management | 2020 | n/a |
In 2020 Intelling Group implemented Connex One Workforce Optimisation, deploying a Workforce Management application to support its contact centre operations. The implementation was positioned as a cloud centric, omnichannel integrated platform that consolidated outbound and inbound activities and additional technology modules across the business.
Connex One Workforce Optimisation was configured to deliver omnichannel routing, gamification modules, quality monitoring, AI driven sentiment analysis, and real time management information. The platform’s gamification capability was configured as a balanced scorecard to reward multiple metrics rather than a single KPI, and quality and AI capabilities were used to surface training and coaching insights for advisors.
Operational integration included feedthrough to Intelling’s data warehouse, end to end reporting, and Connex One quality modules, enabling campaign scripts to drive processes from data ingestion to quality assurance. The single solution approach supported rapid campaign provisioning, with the team able to spin up campaigns in less than 48 hours and push scripts and performance data through reporting and quality workflows.
Governance and operational coverage centered on real time reporting as the primary operational control for support and client teams, and training and learning and development used AI insights to iterate coaching and process changes. The cloud deployment provided scalability and resilience, enabling almost no downtime for 700 people and a near seamless transition to remote working, and it supported geographic growth into South Africa while continuing iterative innovation with Connex One Workforce Optimisation.
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Buyer Intent: Companies Evaluating Connex One Workforce Optimisation
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