List of Conquer Voice Customers
Sacramento, 95816, CA,
United States
Since 2010, our global team of researchers has been studying Conquer Voice customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Conquer Voice for Call Center, Interactive Voice Response (IVR), Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Conquer Voice for Call Center, Interactive Voice Response (IVR), Call Tracking and Recording include: ADP, a United States based Professional Services organisation with 65200 employees and revenues of $20.56 billion, WM, a United States based Professional Services organisation with 49500 employees and revenues of $19.70 billion, Toast, a United States based Professional Services organisation with 5700 employees and revenues of $4.96 billion and many others.
Contact us if you need a completed and verified list of companies using Conquer Voice, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Conquer Voice customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ADP | Professional Services | 65200 | $20.6B | United States | Conquer | Conquer Voice | Call Center,Interactive Voice Response (IVR),Call Tracking and Recording | 2021 | n/a |
In 2021, ADP implemented Conquer Voice, deploying Conquer Voice in the Call Center,Interactive Voice Response (IVR),Call Tracking and Recording category to support sales and service voice interactions inside their CRM across North America. The deployment targeted sales and service teams with the goal of centralizing call handling and logging within CRM workflows.
Module usage such as Conquer Voice telephony is inferred from vendor materials naming ADP as a Conquer customer rather than from a public ADP case study, and the implementation emphasized embedding telephony controls, call recording, and call tracking capabilities into agent interfaces. Functional capabilities implemented aligned with Call Center,Interactive Voice Response (IVR),Call Tracking and Recording patterns, including call logging, recording, and IVR-style call routing to support agent efficiency.
Integrations centered on CRM integration to capture call metadata, streamline dispositioning, and present call controls in the agent desktop, with operational coverage across North America and direct impact on sales and service business functions. Governance activities focused on configuring CRM workflows and agent operating procedures to standardize call logging and drive adoption, and vendor statements cite improved call logging and agent efficiency as outcomes of the Conquer Voice deployment.
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Toast | Professional Services | 5700 | $5.0B | United States | Conquer | Conquer Voice | Call Center,Interactive Voice Response (IVR),Call Tracking and Recording | 2021 | n/a |
In 2021, Toast implemented Conquer Voice. Conquer Voice is deployed as a CRM-native voice platform to support sales and service interactions across the United States, operating within the Call Center,Interactive Voice Response (IVR),Call Tracking and Recording category.
The implementation centers on telephony and voice engagement capabilities, including inbound and outbound calling, call tracking, and call recording, with Call Center and IVR-aligned routing and scripting configured to surface within agent workflows. Configuration emphasizes CRM-native engagement patterns, embedding call controls, activity logging, and recording links directly into contact and opportunity records to maintain a unified customer interaction record.
Integration is focused on the CRM environment, linking Conquer Voice call records and recordings to the CRM contact and activity model to support sales and service teams across US operations. Governance and operational changes include updated agent workflows and call logging standards so voice interactions are orchestrated and tracked alongside existing CRM tasks and service queues.
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WM | Professional Services | 49500 | $19.7B | United States | Conquer | Conquer Voice | Call Center,Interactive Voice Response (IVR),Call Tracking and Recording | 2021 | n/a |
In 2021, WM implemented Conquer Voice to address persistent call quality, routing, and reporting issues in its large inbound and outbound contact center. Conquer Voice, positioned within the Call Center,Interactive Voice Response (IVR),Call Tracking and Recording category, was deployed to stabilize telephony, unify call routing logic, and increase visibility into connection and disposition data.
The implementation focused on core Conquer Voice capabilities typical for the category, including telephony call routing and orchestration, interactive voice response workflows, call tracking and recording, and reporting dashboards for contact center supervisors. Configuration work emphasized queue and skill-based routing rules, IVR script tuning to reduce failed connections, and centralized recording retention to support transparency in contact handling.
Operational coverage centered on contact center operations across WM’s inbound and outbound service channels, improving call connections and reporting transparency as documented in vendor case material. Governance changes prioritized reporting standardization and operational monitoring, with rollout execution oriented to stabilize daily call handling and to provide clearer analytics for supervisors and operations teams.
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Buyer Intent: Companies Evaluating Conquer Voice
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