List of Content Guru storm WFM Customers
Bracknell, RG12 2UP,
United Kingdom
Since 2010, our global team of researchers has been studying Content Guru storm WFM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Content Guru storm WFM for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Content Guru storm WFM for Workforce Management include: NHS, a United Kingdom based Healthcare organisation with 1297455 employees and revenues of $200.00 billion, Sodexo, a France based Professional Services organisation with 430000 employees and revenues of $24.69 billion, Rail Delivery Group, a United Kingdom based Transportation organisation with 250 employees and revenues of $60.0 million and many others.
Contact us if you need a completed and verified list of companies using Content Guru storm WFM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Content Guru storm WFM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
NHS | Healthcare | 1297455 | $200.0B | United Kingdom | Content Guru | Content Guru storm WFM | Workforce Management | 2015 | n/a |
In 2015 NHS deployed Content Guru storm WFM for NHS 111 London to support urgent care call routing and patient relationship management. This deployment used the Content Guru storm WFM application within the Workforce Management category to align contact centre staffing to clinical triage demand.
The implementation applied workforce management capabilities consistent with the Workforce Management category, including demand forecasting, schedule optimization, intraday adherence monitoring, and shift planning to match call volumes and clinical resource availability. Use of Content Guru storm WFM is understood in the context of NHS 111's broader adoption of Content Guru storm WFO and WFM capabilities, reflecting standard WFM functional workflows applied to a healthcare contact environment.
Operational coverage centered on NHS 111 London call handling, with functional impact on urgent care call routing, patient triage workflows, and decisions that inform ambulance dispatch. The deployment was integrated into NHS 111 urgent-care routing and patient relationship processes to ensure agent schedules and real time staffing matched clinical demand patterns across the service footprint.
Governance and operational changes included centralized scheduling and workforce oversight for NHS 111 operations, with process adjustments to support shift allocation and adherence monitoring for clinical contact centre staff. The Content Guru storm WFM deployment contributed to improved first contact resolution and supported a reported reduction in ambulance dispatches by up to 50 percent.
|
 |
Rail Delivery Group | Transportation | 250 | $60M | United Kingdom | Content Guru | Content Guru storm WFM | Workforce Management | 2020 | n/a |
In 2020, Rail Delivery Group deployed Content Guru storm WFM to enable rapid home working and to absorb extreme contact centre demand spikes reported at up to 13x during the COVID-19 period in the United Kingdom. The implementation leveraged Content Guru's storm contact centre platform capabilities to restore agent availability within hours, sustaining customer operations and keeping contact centre agents on air under acute surge conditions. Scope centered on contact centre workforce resilience and operational continuity across Rail Delivery Group's customer service function.
Content Guru storm WFM was used to deliver Workforce Management and workforce optimization capabilities, inferred from the vendor customer story describing WFO and WFM functionality. Configuration and operational use focused on cloud hosted orchestration of scheduling, forecasting, real time adherence and rapid shift reallocation to provision remote agent capacity, with agent state management and automated rostering used to respond to demand volatility. Governance adjustments emphasized incident surge procedures and updated scheduling workflows to support home working and fast turnaround for agent provisioning, aligning contact centre scheduling and monitoring to resilience operations.
|
 |
Sodexo | Professional Services | 430000 | $24.7B | France | Content Guru | Content Guru storm WFM | Workforce Management | 2021 | n/a |
In 2021, Sodexo deployed Content Guru storm WFM to consolidate and improve contact-centre operations for its facility-services business in the Benelux and Netherlands region. The initiative used the Content Guru storm WFM application within the Workforce Management category to centralize scheduling, staffing oversight and intraday resourcing for customer service teams.
Configuration emphasized Workforce Management capabilities typical of the category, including demand forecasting, agent scheduling, shift allocation, adherence monitoring and operational reporting. The implementation centralized rostering rules, service level aligned staffing models and intraday adjustment workflows to reduce variability in queue staffing.
Operational scope covered Sodexo's facility-services contact-centre operations across the Benelux and Netherlands region, impacting contact-centre management and customer service functions. Governance established centralized scheduling ownership and standardized workforce planning processes, and the deployment cut call abandonment from around 6% to under 2% while improving response consistency.
|
Buyer Intent: Companies Evaluating Content Guru storm WFM
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||