List of Contivio Customers
Sacramento, 95814, CA,
United States
Since 2010, our global team of researchers has been studying Contivio customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Contivio for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Contivio for Call Center include: Alton Lane, a United States based Retail organisation with 100 employees and revenues of $20.0 million, Extra Space Self Storage, a Singapore based Professional Services organisation with 10 employees and revenues of $2.0 million, Carrot Top, a United States based Media organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Contivio, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Contivio customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alton Lane | Retail | 100 | $20M | United States | Contivio | Contivio | Call Center | 2014 | n/a |
In 2014, Alton Lane implemented Contivio to provide a scalable cloud contact center integrated with NetSuite. Alton Lane Contivio Call Center supports retail customer service operations and was selected to accelerate showroom onboarding across the United States while delivering faster deployments compared with on-premise systems.
The deployment centered on cloud contact center capabilities typical of Call Center solutions, including centralized inbound call routing, agent desktop workflows and CRM-driven screen pops to surface customer records in NetSuite. Configuration emphasized rapid provisioning and template-based setup to enable quick showroom rollouts and a consistent agent experience across locations.
Contivio was integrated directly with NetSuite CRM to synchronize customer records and interaction history, enabling unified case handling and consolidated reporting between the contact center and NetSuite. Operational coverage focused on showroom support and retail customer service functions, with the architecture designed to scale as new showroom sites were added in the United States.
Governance and rollout prioritized centralized administration, standard operating procedures for showroom agents and phased onboarding of new sites to keep deployments fast and repeatable. The implementation delivered the stated outcomes of faster deployments and improved scalability relative to on-premise alternatives.
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Carrot Top | Media | 10 | $1M | United States | Contivio | Contivio | Call Center | 2024 | n/a |
In 2024, Carrot Top implemented Contivio to power an AI driven contact center. The Contivio deployment is categorized as Call Center and was configured to unify voice calls, chat conversations, and email threads into a single agent workspace.
Contivio was configured to provide real time transcripts and AI generated conversation summaries, and to surface an AI chatbot based self service channel for order and status queries. Functional modules implemented include transcription, summarization, conversational AI routing, and chatbot based self service integrated into the contact center workflow and agent interface.
The implementation integrates directly with NetSuite CRM, enabling contextual customer records and order data to be surfaced during interactions and aligning interaction records with CRM order and customer objects. Operational coverage is the United States, and the deployment supports customer service and order management business functions within Carrot Top's contact center environment.
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Extra Space Self Storage | Professional Services | 10 | $2M | Singapore | Contivio | Contivio | Call Center | 2011 | n/a |
In 2011, Extra Space Self Storage implemented Contivio as a Call Center solution to integrate telephony with CRM for its Singapore operations. Contivio was integrated with SugarCRM to enable real time screen pops and immediate access to customer profiles at the agent desktop, accelerating call handling workflows.
The deployment concentrated on CRM integrated contact center operations, configuring agent desktop screen pop functionality, inbound call handling workflows, and CRM synchronized customer context. Customized reporting and international capability configuration were included to provide supervisory visibility and support cross border operational readiness.
Operational scope targeted contact center and customer service teams across Extra Space Self Storage in Singapore, with Contivio Call Center delivering faster access to customer profiles. The implementation explicitly reduced call handling times and improved daily productivity, and it delivered customized reporting and international capabilities as noted outcomes.
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Buyer Intent: Companies Evaluating Contivio
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