List of Convey Recover Customers
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Since 2010, our global team of researchers has been studying Convey Recover customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Convey Recover for Real-Time Transportation Visibility from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Convey Recover for Real-Time Transportation Visibility include: Home Depot, a United States based Retail organisation with 470000 employees and revenues of $159.51 billion, Neiman Marcus, a United States based Retail organisation with 10000 employees and revenues of $5.00 billion, Brooklinen, a United States based Retail organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Convey Recover, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Convey Recover customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Brooklinen | Retail | 100 | $10M | United States | Convey | Convey Recover | Real-Time Transportation Visibility | 2020 | n/a | In 2020 Brooklinen partnered with Convey and implemented Convey Recover to gain end to end last mile visibility across its e commerce fulfillment operations in the United States. Convey Recover is deployed as a Real-Time Transportation Visibility application to surface delivery exceptions and orchestrate recovery actions against tracked parcels. The implementation focused on Convey Recover's exception and returns recovery capabilities, configured to ingest carrier event feeds and correlate parcel tracking with order data to detect delivery anomalies. The solution was set up to generate prioritized exception queues and trigger standardized recovery playbooks, enabling automated carrier follow up and customer notifications where applicable. Operational coverage centered on Brooklinen customer care and fulfillment teams supporting U S e commerce shipments, with Convey Recover feeding live exception workflows into day to day support operations. The deployment emphasized visibility across last mile carrier events and the orchestration of recovery steps rather than changes to upstream order capture systems. Governance and workflow changes included formalizing exception triage processes and routing for customer care, along with documented recovery procedures informed by Convey Recover alerts. The project produced measurable service outcomes reported by Brooklinen, including a 10 percent reduction in WISMO inquiries and a reduction of about 45 hours from average customer care issue resolution. | |
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Home Depot | Retail | 470000 | $159.5B | United States | Convey | Convey Recover | Real-Time Transportation Visibility | 2020 | n/a | In 2020 Home Depot implemented Convey Recover as part of its Real-Time Transportation Visibility program, deploying the Convey Recover application to extend Convey's Delivery Experience Management capabilities across its United States last-mile operations. The implementation explicitly positioned Convey Recover to support exception handling and claims recovery alongside post-purchase communications used to track and communicate delivery status to customers. Convey Recover was configured to deliver automated exception-management workflows, claims recovery orchestration, and customer notification capabilities within the Convey Delivery Experience Management environment. Functional capabilities included exception triage, automated recovery workflows, and orchestration of post-purchase communications to surface and resolve delivery exceptions within carrier and delivery operations contexts. Operational scope covered Home Depot's US last-mile delivery footprint and touched business functions including last-mile operations, customer service and claims teams, and post-purchase experience management. The deployment leveraged Convey Recover as the dedicated Convey Recover application for exception and recovery use cases, aligning delivery visibility with operational exception processing. Governance adjustments focused on centralizing exception workflows and instituting automated recovery escalation and notification processes to standardize how delivery exceptions are handled, routed, and communicated. The stated objective of the deployment was to improve delivery performance and customer experience through integrated real-time visibility and automated exception recovery. | |
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Neiman Marcus | Retail | 10000 | $5.0B | United States | Convey | Convey Recover | Real-Time Transportation Visibility | 2020 | n/a | In 2020 Neiman Marcus implemented Convey Recover to extend Real-Time Transportation Visibility into its post-purchase delivery and returns workflows across North America. The deployment is described in Convey and project44 public materials that identify Neiman Marcus as a retail customer using Convey for last-mile visibility and post-purchase orchestration. Convey Recover was configured to support exception and return recovery workflows, with emphasis on automated exception resolution and returns visibility as described in product materials. Configuration included exception triage logic, return initiation and tracking capabilities, and customer communication orchestration to align delivery event status with retail order lifecycle states. Operational integration focused on ingesting carrier event streams and post-purchase order feeds to surface real-time shipment status, route exceptions, and return authorizations into Convey Recover and associated e-commerce support workflows. The implementation covered delivery operations, customer service, and e-commerce order management teams across North America, aligning exception handling with customer notifications and return processing. Governance and process changes centered on standardizing exception escalation and return recovery playbooks, embedding Convey Recover event-driven workflows into post-purchase operational procedures, and assigning ownership for exception resolution and customer communications. The implementation documentation and vendor materials emphasize automated exception resolution and enhanced returns visibility as core capabilities of Convey Recover. |
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