List of Coveo Digital Workplaces EX Customers
Quebec City, G1W 2K7, QC,
Canada
Since 2010, our global team of researchers has been studying Coveo Digital Workplaces EX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Coveo Digital Workplaces EX for Employee Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Coveo Digital Workplaces EX for Employee Experience include: NetApp, a United States based Professional Services organisation with 11800 employees and revenues of $6.27 billion, UW Health, a United States based Healthcare organisation with 22627 employees and revenues of $4.30 billion, Forcepoint, a United States based Professional Services organisation with 1800 employees and revenues of $400.0 million and many others.
Contact us if you need a completed and verified list of companies using Coveo Digital Workplaces EX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Coveo Digital Workplaces EX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Forcepoint | Professional Services | 1800 | $400M | United States | Coveo | Coveo Digital Workplaces EX | Employee Experience | 2016 | n/a |
In 2016 Forcepoint implemented Coveo Digital Workplaces EX to centralize customer and employee knowledge and to support Employee Experience for customer service and internal self-service. The deployment focused on Forcepoint's Austin, Texas operations and established a unified knowledge layer used across external support and internal self-help channels.
Coveo Digital Workplaces EX consolidated disparate content into a search-driven information fabric, enabling self-service portals and agent-facing knowledge retrieval. Configuration work emphasized relevance tuning, query pipelines, and usage analytics to improve agent proficiency and search effectiveness, and the platform later incorporated Coveo Generative Answering to further accelerate case resolution.
Operational scope covered customer service teams and internal support functions in Austin, Texas, aligning Employee Experience with agent workflows and content management processes. Governance centered on knowledge curation, relevance feedback loops, and iterative tuning with the Coveo relationship originating in 2016 and expanding to include generative answering capabilities.
|
 |
NetApp | Professional Services | 11800 | $6.3B | United States | Coveo | Coveo Digital Workplaces EX | Employee Experience | 2018 | n/a |
In 2018, NetApp implemented Coveo Digital Workplaces EX to build a unified enterprise search capability across customers, employees, and partners, supporting customer self service and internal knowledge sharing. The United States deployment indexed 25 content sources as part of the initial rollout and positioned the initiative squarely within the Employee Experience category.
The Coveo Digital Workplaces EX implementation centered on a consolidated search index, content connectors, relevance tuning, analytics driven relevance adjustments, and automated query pipelines to surface contextual results for portals and support workflows. Module usage for employee portals and support is inferred from the Coveo case study, indicating configuration focused on portal search, knowledge base search, and personalized result ranking consistent with Employee Experience use cases.
Operational coverage emphasized support organizations and employee knowledge management teams, aggregating content across customer facing and internal repositories through the indexed content sources. Search governance relied on analytics to monitor queries and tune relevance rules, enabling stakeholders to iteratively refine search behavior and content prioritization.
The implementation supported a shift left self service strategy and reduced cost per answer by about 33 percent as reported in the case study, outcomes that reflect the targeted use of Coveo Digital Workplaces EX for customer self service and internal knowledge sharing.
|
 |
UW Health | Healthcare | 22627 | $4.3B | United States | Coveo | Coveo Digital Workplaces EX | Employee Experience | 2020 | n/a |
In 2020, UW Health implemented Coveo Digital Workplaces EX to modernize intranet search across its Wisconsin hospitals. The deployment targeted Employee Experience use cases in HR and clinical operations, providing nurses and staff faster access to protocols and patient care information.
The implementation centered on the Coveo Digital Workplaces EX workplace and intranet search module, with indexing, relevance tuning, and search analytics configured to reduce content gaps and surface critical documents. The United States deployment reported a 50% reduction in content gaps on day one and a 10% increase in time on page, with search relevance and content connectors optimized to improve retrieval for clinical protocols and HR policies. Coveo Digital Workplaces EX was instrumented to measure search coverage and support iterative relevance adjustments.
Operational scope covered hospital sites across Wisconsin, supporting front-line nursing, clinical operations teams, and HR staff who rely on intranet knowledge for patient care workflows. Governance emphasized ongoing tuning of relevance, analytics-driven content remediation, and prioritization of authoritative sources to close coverage gaps. The deployment positioned Coveo Digital Workplaces EX within UW Healths Employee Experience stack as the searchable layer that centralized staff-facing knowledge and improved access to institutional protocols.
|
Buyer Intent: Companies Evaluating Coveo Digital Workplaces EX
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||