List of CREALOGIX Conversational AI Customers
Zurich, 8041,
Switzerland
Since 2010, our global team of researchers has been studying CREALOGIX Conversational AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CREALOGIX Conversational AI for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CREALOGIX Conversational AI for Chatbots and Conversational AI include: Baloise Holding, a Switzerland based Insurance organisation with 9000 employees and revenues of $7.41 billion, St.Galler Kantonalbank, a Switzerland based Banking and Financial Services organisation with 1319 employees and revenues of $569.0 million, Bank Cler, a Switzerland based Banking and Financial Services organisation with 400 employees and revenues of $70.0 million and many others.
Contact us if you need a completed and verified list of companies using CREALOGIX Conversational AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Baloise Holding | Insurance | 9000 | $7.4B | Switzerland | CREALOGIX | CREALOGIX Conversational AI | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Baloise Holding implemented CREALOGIX Conversational AI as part of Baloise Bank SoBa's launch of Switzerland's first integrated e-banking messaging service in July 2020. The CREALOGIX Conversational AI deployment embedded a messaging layer into the bank's mobile e-banking app, enabling improved digital customer service and in-app communications within the mobile channel.
The implementation used CREALOGIX Conversational AI platform capabilities to provide a conversational interface and messaging services, with development work by ubitec to integrate the messaging SDK into the native mobile application. Functional capabilities implemented included secure in-app messaging, automated conversational routing and an extensible conversational interface designed to accept future chatbot modules consistent with Chatbots and Conversational AI use cases.
Integration focused on the mobile e-banking channel at Baloise Bank SoBa in Switzerland, impacting customer service and in-app communications workflows. Press materials explicitly reference planned chatbot integration on the CREALOGIX-enabled messaging platform, indicating a staged rollout from messaging to fuller Chatbots and Conversational AI capabilities, with governance and operational coordination run through the bank's digital channels and product teams alongside ubitec.
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Bank Cler | Banking and Financial Services | 400 | $70M | Switzerland | CREALOGIX | CREALOGIX Conversational AI | Chatbots and Conversational AI | 2013 | n/a |
In 2013, Bank Cler implemented CREALOGIX Conversational AI as an extension of its CREALOGIX CLX mobile and e-banking stack, positioning the solution within the Chatbots and Conversational AI category for customer-facing digital channels in Switzerland. The deployment aligned the CREALOGIX Conversational AI module with existing mobile payment scanning and in-app customer interaction capabilities provided by CREALOGIX CLX.
The implementation emphasized core conversational capabilities typical of the category, including natural language understanding, intent detection, dialogue management, session handling, and scripted fallback flows. CREALOGIX Conversational AI was configured to surface contextual account and payment information inside the CLX mobile/e-banking user experience, enabling automated responses for common inquiries and guided payment flows.
Operational integration focused on embedding the conversational agent into mobile and web channels of the bank, linking chat interactions to customer service workflows and CRM touchpoints managed by the bank. The cover for operations centered on retail customer service and front-office digital channels across Switzerland, leveraging the CREALOGIX digital banking stack to maintain message context and transactional continuity.
Governance and rollout were organized around digital channels and operations teams, with ongoing model training, content management, and conversational script governance to maintain compliance with Swiss banking controls. The CREALOGIX Conversational AI implementation complemented existing in-app interaction patterns while maintaining operational oversight through centralized configuration and intent lifecycle processes.
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St.Galler Kantonalbank | Banking and Financial Services | 1319 | $569M | Switzerland | CREALOGIX | CREALOGIX Conversational AI | Chatbots and Conversational AI | 2020 | n/a |
In 2020 St.Galler Kantonalbank implemented CREALOGIX Conversational AI as part of a renewed long-term strategic digital banking partnership with CREALOGIX to modernise its digital and mobile banking front end. The CREALOGIX Conversational AI deployment targeted Switzerland-region customer-service and CRM use cases and was explicitly positioned to strengthen customer-facing channels and digital services, aligning the application to the bank’s digital banking program. Chatbots and Conversational AI is the stated Apps Category for this rollout, reflecting focus on conversational interfaces and customer engagement automation.
The implementation centered on conversational interfaces with natural language understanding, session orchestration, and escalation paths to human agents, configured to operate alongside the bank’s digital and mobile banking front end and CRM workflows. Functional modules inferred from the category alignment include intent classification, dialogue management, channel orchestration across web and mobile, and integration touchpoints for customer service routing and CRM case creation. Governance was managed through the strategic vendor partnership with CREALOGIX, using the joint program to control rollout sequencing across customer-facing channels and to maintain platform configuration and change management. CREALOGIX reported platform outcomes for the engagement, as noted by the vendor, without vendor-provided operational metrics in the source.
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