List of Credility goConnekt Customers
Mumbai, 400064,
India
Since 2010, our global team of researchers has been studying Credility goConnekt customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Credility goConnekt for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Credility goConnekt for Customer Engagement include: Manappuram Finance, a India based Banking and Financial Services organisation with 48369 employees and revenues of $536.0 million, Member Access Processing, a United States based Banking and Financial Services organisation with 50 employees and revenues of $10.0 million, IndoStar Capital Finance, a India based Banking and Financial Services organisation with 1941 employees and revenues of $8.4 million and many others.
Contact us if you need a completed and verified list of companies using Credility goConnekt, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Credility goConnekt customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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IndoStar Capital Finance | Banking and Financial Services | 1941 | $8M | India | Credility | Credility goConnekt | Customer Engagement | 2022 | n/a |
In 2022, IndoStar Capital Finance implemented Credility goConnekt to centralize multi-channel loan leads across India. The deployment used Credility goConnekt as a Customer Engagement solution focused on lead management and loan originations CRM capabilities.
Implementation centered on the goConnekt lead management and loan originations CRM modules, configured to capture, qualify, and assign inbound loan leads. Functional configuration emphasized telecaller tracking and field relationship manager tracking to provide end to end visibility from lead capture through application intake. Channel partner lead sourcing workflows were standardized to feed a single lead repository for consistent routing and service level management.
Operational coverage spanned sales and distribution functions across India, with telecaller teams, field RMs, and channel partners included in the centralized intake and tracking model. The deployment applied role based tracking and status orchestration to improve pipeline hygiene and to enable coordinated handoffs between telecallers, field RMs, and partner channels.
Vendor materials cited improved lead visibility and faster lead conversion as outcomes following the Credility goConnekt implementation. Governance changes focused on centralized lead ownership and standardized telecaller and field RM workflows to sustain consistent lead follow up and channel partner reconciliation.
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Manappuram Finance | Banking and Financial Services | 48369 | $536M | India | Credility | Credility goConnekt | Customer Engagement | 2021 | n/a |
In 2021, Manappuram Finance deployed Credility goConnekt to manage and route retail lending leads and centralize campaign measurement across its branch network in India. The Credility goConnekt implementation is categorized as Customer Engagement and was aimed at improving lead handling, telecaller monitoring, and field sales coordination for retail lending operations.
Functional modules implemented focused on lead management and automated lead routing, telecaller performance dashboards with activity monitoring, field visit tracking for on-the-ground sales teams, and campaign analytics to measure outreach outcomes. Configuration work emphasized routing rules, contact prioritization, activity logging, and automation of lead assignment to reduce lead leakage. Standardized telecaller reporting and dashboarding were used to instrument performance and follow up workflows.
Operational coverage included Manappuram Finance branches, centralized telecalling operations, and field sales activities across India, supporting business functions such as retail lending origination, branch sales, inside sales telecalling, and campaign management. Data capture concentrated on inbound lead sources, telecaller activity logs, and visit confirmations to enable branch-level campaign measurement and oversight. The deployment aligned branch sales workflows with telecaller and field visit processes to create a single lead lifecycle view.
Governance was organized around centralized monitoring and standardized lead allocation policies, with telecaller performance tracked via dashboards to enforce follow up SLAs and reduce leakage. Vendor materials indicate Credility goConnekt clients experienced higher sales productivity and reduced lead leakage following deployment.
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Member Access Processing | Banking and Financial Services | 50 | $10M | United States | Credility | Credility goConnekt | Customer Engagement | 2022 | n/a |
Member Access Processing implemented Credility goConnekt in 2022. The deployment positioned Credility goConnekt as a Customer Engagement application to support payments and branch operations for credit unions served by MAP.
Implementation focused on instant issuance orchestration and in-branch card provisioning workflows, enabling branch teams to print and deliver ready-to-use debit, credit and ATM cards. Credility goConnekt was configured to manage member-facing issuance steps and to orchestrate card personalization and fulfillment tasks consistent with Customer Engagement functional flows.
The deployment integrated with CPI Card Group's Card@Once SaaS instant-issuance solution to enable on-premise printing at branches while leveraging cloud-based issuance orchestration. The integration and provisioning model was U.S.-focused and delivered to MAP customers, aligning branch operations and payments workflows between MAP, credit unions and the Card@Once service.
Governance centered on MAP provisioning access for its credit union customers, reducing the need for individual credit union IT changes and centralizing operational configuration. This U.S.-focused collaboration reduced IT and operational overhead for credit unions, while speeding member card issuance and improving branch service.
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