List of Cresta Agent Assist Customers
Sunnyvale, 94086, CA,
United States
Since 2010, our global team of researchers has been studying Cresta Agent Assist customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cresta Agent Assist for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cresta Agent Assist for Chatbots and Conversational AI include: Cox Communications, a United States based Communications organisation with 18000 employees and revenues of $13.07 billion, Xanterra Travel Collections, a United States based Professional Services organisation with 3000 employees and revenues of $750.0 million, Aptive, a United States based Professional Services organisation with 65 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using Cresta Agent Assist, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Cresta Agent Assist customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aptive | Professional Services | 65 | $12M | United States | Cresta | Cresta Agent Assist | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Aptive deployed Cresta Agent Assist in the United States, adopting the Cresta solution within the Chatbots and Conversational AI category to strengthen customer care and retention. The implementation targeted Aptive’s contact center workflows and cancellation handling to increase conversational guidance and consistency across channels.
Deployment included Cresta Agent Assist and Cresta Conversation Intelligence, delivering real-time hints to agents, live transcription, and QA automation across voice and chat. These functional modules were configured to surface playbook prompts during calls, automate quality assurance scoring, and accelerate coaching cycles through session transcripts and automated feedback.
Operational coverage focused on Aptive’s customer care teams handling cancellations and retention interactions across the United States, instrumenting both voice and chat channels. The Cresta Agent Assist implementation standardized playbook execution while enabling conversation-level visibility for supervisors and coaches.
Governance and workflow changes emphasized standardized playbooks and faster coaching loops enabled by automated QA and transcription, which formalized how agents are trained and assessed. The rollout increased save rates on cancellation calls and drove $2.37M in additional annual revenue, outcomes tied directly to the Cresta Agent Assist and Conversation Intelligence deployment.
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Cox Communications | Communications | 18000 | $13.1B | United States | Cresta | Cresta Agent Assist | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Cox Communications integrated Cresta Agent Assist into its residential sales and retention chat operations in the United States. The deployment places Cresta Agent Assist within the Chatbots and Conversational AI layer supporting frontline digital sales and customer retention workflows.
Cresta Agent Assist, including Cresta Coach and Cresta Insights, was configured to deliver real-time guidance, suggested responses, and full-conversation analytics. Functional modules implemented include real-time agent guidance, suggested reply generation, conversation-level analytics for coaching at scale, and tools to surface next-best-action prompts during live chats. These capabilities were used to enable systematic coaching and to standardize response quality across agents.
Integration focused on embedding Cresta Agent Assist into existing live chat workflows for residential sales and retention teams across Cox Communications US operations, enabling supervisors to review full-conversation analytics and drive coachable moments. Operational coverage targeted live chat channels and associated coaching processes to accelerate new hire ramp and align agent behavior to conversion and retention objectives.
Outcomes reported by Cox include a 20–30% increase in revenue per chat and faster ramp for new hires, enabled by Cresta Agent Assist’s real-time guidance, suggested responses, and full-conversation analytics. The Cox Communications Cresta Agent Assist implementation demonstrates how a Chatbots and Conversational AI application can support sales and retention business functions through embedded coaching and analytics.
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Xanterra Travel Collections | Professional Services | 3000 | $750M | United States | Cresta | Cresta Agent Assist | Chatbots and Conversational AI | 2025 | n/a |
In 2025, Xanterra Travel Collections deployed Cresta Agent Assist and Cresta AI Agents alongside Conversation Intelligence for its Central Reservations teams across U.S. national parks. The implementation is positioned within the Chatbots and Conversational AI category and targets automation of routine guest inquiries while improving response consistency across Xanterra brands.
Cresta Agent Assist was configured to supply live agents with automated summaries, real-time hints, and coaching insights embedded directly into call and chat workflows, while Cresta AI Agents handled high-volume routine interactions. Conversation Intelligence captured interaction-level data to generate automated summaries and conversational analytics, supporting in-session guidance and post-interaction coaching. Implemented functional capabilities include real-time agent assist, automated summary generation, conversational analytics, and AI-driven routing of routine queries to autonomous agents.
Operational coverage focused on Central Reservations across multiple national park properties, impacting reservations operations, guest experience, and contact center quality assurance. The deployment standardized agent workflows and surfaced consistent response language and coaching cues to reduce variability across brands and properties.
Governance and rollout emphasized embedding coaching insights into existing agent workflows and scaling the agent assist capability across reservation teams. Reported outcomes from the deployment include approximately 74% containment on average and a $3.3M incremental revenue lift tied to AI handling of routine inquiries and improved agent guidance.
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