List of CritSend Customers
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Since 2010, our global team of researchers has been studying CritSend customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CritSend for Transactional Email from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CritSend for Transactional Email include: BNP Paribas Fortis, a Belgium based Banking and Financial Services organisation with 18000 employees and revenues of $3.48 billion, Day & Zimmermann, a United States based Construction and Real Estate organisation with 43000 employees and revenues of $2.60 billion, Bobst, a Switzerland based Manufacturing organisation with 6400 employees and revenues of $2.42 billion, Granarolo S.p.A, a Italy based Consumer Packaged Goods organisation with 2800 employees and revenues of $1.73 billion, Alain Afflelou, a France based Retail organisation with 3000 employees and revenues of $1.10 billion and many others.
Contact us if you need a completed and verified list of companies using CritSend, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CritSend customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Advisorkhoj | Professional Services | 45 | $4M | India | CritSend | CritSend | Transactional Email | 2013 | n/a | In 2013, Advisorkhoj implemented CritSend to handle transactional messaging on its website, deploying CritSend as its Transactional Email solution. The implementation focused on embedding CritSend into website-triggered flows to deliver account notifications and system-generated messages for the professional services firm. The CritSend deployment emphasized core Transactional Email capabilities common to the category, including template management for standardized message content, SMTP relay and API-based send options for backend integration, and event-level delivery tracking and open tracking. Configuration work included bounce handling and suppression list management, and setup of reusable templates to support consistent transactional workflows. Integration scope centered on the company website, with CritSend mapped into web application notification paths to automate password resets, confirmation emails, and client-facing alerts, affecting customer support and operations workflows. Operational coverage was company-wide across customer communication touchpoints given the small enterprise size, with email orchestration serving product and client engagement functions. Governance activities for the rollout included sender domain validation and DNS configuration such as SPF and DKIM to establish deliverability controls, plus configuration of monitoring for delivery events and suppression policy enforcement. The implementation followed a staged approach to instrument site flows and validate message templates and delivery before full operational use. | |
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Agri-Mark | Manufacturing | 1500 | $230M | United States | CritSend | CritSend | Transactional Email | 2014 | n/a | In 2014, Agri-Mark implemented CritSend for Transactional Email on its public website. The deployment established CritSend as the transactional messaging layer for customer communications and site-triggered notifications, positioning Agri-Mark, CritSend, Transactional Email to support customer-facing messaging workflows. The implementation leveraged standard transactional email capabilities, including SMTP relay and API-based sending, template management, and delivery and bounce monitoring. CritSend handled template-driven transactional messages such as account notifications, billing and order confirmations initiated by website events, with configuration for sender authentication and deliverability controls. Integration was executed at the website level to route event triggers and form-driven messages into CritSend, and operational coverage focused on customer-facing functions including customer service and order operations. Governance centered on template control and deliverability processes, with workflow ownership for message content and suppression handling assigned to internal communications and operations teams. | |
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Alain Afflelou | Retail | 3000 | $1.1B | France | CritSend | CritSend | Transactional Email | 2017 | n/a | In 2017, Alain Afflelou deployed CritSend as its Transactional Email provider for its public website. CritSend is used to drive website-originated customer notifications, supporting transactional messaging such as order confirmations, account notifications, and other site-triggered communication flows for Alain Afflelou. The implementation leverages Transactional Email capabilities typical of the category, including SMTP relay and a REST API for event-triggered sends, centralized template management, deliverability monitoring, and tracking for bounces and opens. The rollout is scoped to the website and associated web application, with governance focused on template versioning and approval workflows to standardize transactional content and ensure consistent operational handling of notification events. | |
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Retail | 5000 | $667M | France | CritSend | CritSend | Transactional Email | 2017 | n/a |
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Retail | 1000 | $164M | Spain | CritSend | CritSend | Transactional Email | 2022 | n/a |
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Retail | 600 | $131M | France | CritSend | CritSend | Transactional Email | 2015 | n/a |
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Banking and Financial Services | 18000 | $3.5B | Belgium | CritSend | CritSend | Transactional Email | 2016 | n/a |
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Manufacturing | 6400 | $2.4B | Switzerland | CritSend | CritSend | Transactional Email | 2018 | n/a |
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Manufacturing | 650 | $200M | France | CritSend | CritSend | Transactional Email | 2018 | n/a |
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Manufacturing | 5800 | $720M | Spain | CritSend | CritSend | Transactional Email | 2018 | n/a |
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Buyer Intent: Companies Evaluating CritSend
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