List of CSG Xponent Customers
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Since 2010, our global team of researchers has been studying CSG Xponent customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CSG Xponent for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CSG Xponent for Customer Engagement include: Globe Life, a United States based Insurance organisation with 3732 employees and revenues of $5.78 billion, Globe Life, a United States based Insurance organisation with 3543 employees and revenues of $5.22 billion, American Income Life Insurance Company, a United States based Insurance organisation with 380 employees and revenues of $70.0 million, Skoringen Denmark, a Denmark based Retail organisation with 10 employees and revenues of $4.0 million, Kitewheel, a United States based Professional Services organisation with 25 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using CSG Xponent, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CSG Xponent customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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American Income Life Insurance Company | Insurance | 380 | $70M | United States | CSG Systems | CSG Xponent | Customer Engagement | 2019 | n/a |
In 2019, American Income Life Insurance Company implemented CSG Xponent and deployed CSG Customer Engagement on its public website as the primary Customer Engagement solution. The deployment positioned CSG Xponent as the web-facing engagement layer, capturing policyholder interactions and orchestrating session-level workflows through the site, with the CSG Customer Engagement capabilities embedded in front-end pages and interactive forms.
Configuration and functional scope emphasized standard Customer Engagement capabilities, including digital self-service flows, contact capture and routing, and campaign-driven engagement controls typical of web engagement platforms. Operational responsibilities sit across customer service, marketing, and agent distribution touchpoints on the website, with governance centered on centralized rule and content management to control web engagement behavior and ensure consistent customer interaction policies.
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Globe Life | Insurance | 3543 | $5.2B | United States | CSG Systems | CSG Xponent | Customer Engagement | 2020 | n/a |
In 2020, Globe Life implemented CSG Xponent from CSG Systems to provide Customer Engagement on its public website. The deployment established a web-first engagement layer to support digital sales and policyholder servicing, positioning CSG Xponent as the primary Customer Engagement application for online interactions. Globe Life CSG Xponent Customer Engagement implementation focused on servicing prospective buyers and existing policyholders through the site.
Configuration centered on web-based Customer Engagement modules common to the category, including customer data capture and session orchestration, configurable engagement campaigns, and self-service policy workflows. CSG Xponent was configured for personalization and real-time interaction handling, using form-driven capture and rule-based orchestration to route leads and service requests to internal teams.
The solution was integrated into Globe Life's public website to surface quote and enrollment pathways and to enable account lookup and self-service experiences, with captured interactions passed to downstream operational teams for fulfillment. Governance was aligned with digital channel owners and business stakeholders in sales and customer service, using a staged rollout approach and centralized configuration control for engagement rules and campaign management.
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Globe Life | Insurance | 3732 | $5.8B | United States | CSG Systems | CSG Xponent | Customer Engagement | 2023 | n/a |
In 2023, Globe Life implemented CSG Xponent on its public website. Globe Life is using CSG Xponent as a Customer Engagement platform to deliver web-based customer interactions and digital self-service for policyholders.
The deployment centers on CSG Xponent’s web channel instrumentation, embedding engagement workflows into the company website to support account access and service requests. Functional modules implemented reflect Customer Engagement capabilities, including customer self-service account access, billing presentment and communications orchestration, and web-based case initiation and tracking consistent with standard engagement platforms.
Operational coverage is focused on the digital channel, affecting customer service, billing operations, and online policy administration. Governance and workflow coordination are aligned to centralize web engagement ownership with digital channel teams, ensuring the website experience integrates with contact center routing and policy servicing processes. Globe Life CSG Xponent Customer Engagement serves as the web-facing engagement layer connecting policyholders to core service functions.
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Professional Services | 25 | $3M | United States | CSG Systems | CSG Xponent | Customer Engagement | 2020 | n/a |
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Retail | 10 | $4M | Denmark | CSG Systems | CSG Xponent | Customer Engagement | 2018 | n/a |
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Professional Services | 15 | $3M | Japan | CSG Systems | CSG Xponent | Customer Engagement | 2019 | n/a |
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Buyer Intent: Companies Evaluating CSG Xponent
- Modern Aviation, a United States based Transportation organization with 210 Employees
- Ace Data Centers, a United States based Professional Services company with 15 Employees
- Netcracker Technology, a NEC Company, a United States based Professional Services organization with 8500 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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