List of CSI Harris CustomerConnect Customers
Constellation Software
66 Wellington Street West Suite 5300,
Toronto, M5K 1E6, ON,
Canada
Toronto, M5K 1E6, ON,
Canada
1 416-861-2279
Professional Services
64000
$11.7B
Since 2010, our global team of researchers has been studying CSI Harris CustomerConnect customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CSI Harris CustomerConnect for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CSI Harris CustomerConnect for Utilities Customer Care and Billing include: City of Long Beach, CA, a United States based Government organisation with 36838 employees and revenues of $3.20 billion, Albuquerque Water Utility Authority, a United States based Utilities organisation with 600 employees and revenues of $70.0 million, DPU - City of Orangeburg, a United States based Utilities organisation with 300 employees and revenues of $60.0 million, City of Cherryville, NC, a United States based Government organisation with 120 employees and revenues of $16.0 million and many others.
Contact us if you need a completed and verified list of companies using CSI Harris CustomerConnect, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Albuquerque Water Utility Authority | Utilities | 600 | $70M | United States | Constellation Software Inc. | CSI Harris CustomerConnect | Utilities Customer Care and Billing | 2012 | n/a |
In 2012, the Albuquerque Bernalillo County Water Utility Authority implemented CSI Harris CustomerConnect alongside Harris SmartWorks MeterSense MDM as part of a smart-grid AMI rollout, positioning the work inside the Utilities Customer Care and Billing category. The deployment was scoped to deliver meter data management and customer web presentment to expose near real time consumption details to end customers.
Implementation centered on the MeterSense MDM to collect and normalize AMI meter reads and on CSI Harris CustomerConnect to present consumption information through customer-facing web channels. Functional capabilities implemented included meter data ingestion, data stabilization and storage, and customer web presentment for consumption visualization and billing-related account views.
The project architecture linked the AMI network, the MeterSense MDM, and CustomerConnect to create an operational flow from field meter reads to customer web dashboards, supporting customer service and meter operations workflows. Operational coverage targeted customer-facing services and water conservation initiatives in New Mexico, with the explicit objective of giving customers online consumption information by Q4 2012.
Governance and rollout were aligned with the broader AMI program timeline, the project beginning in 2012 with a planned CustomerConnect go live in Q4 2012. The implementation is cited as supporting water conservation efforts through enhanced customer visibility into usage, while requiring cross functional coordination between meter data management and customer care teams.
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City of Cherryville, NC | Government | 120 | $16M | United States | Constellation Software Inc. | CSI Harris CustomerConnect | Utilities Customer Care and Billing | 2018 | n/a |
In 2018, City of Cherryville, NC deployed CSI Harris CustomerConnect as a web portal for municipal utility customers. CSI Harris CustomerConnect was implemented directly on the city website to provide an online access point consistent with a Utilities Customer Care and Billing solution.
The implementation focused on customer self-service and account lifecycle functionality typical of the Utilities Customer Care and Billing category, including online account access, bill presentment and e-billing workflows, service request intake, and customer care case management. Configuration emphasized utility billing and meter-to-cash staging, with form-based customer interactions and billing document rendering configured for municipal rate structures.
Operational coverage centered on the city utilities billing team, customer service representatives, and municipal finance functions, with the portal serving as the primary external touchpoint for residents. The deployment was integrated into the city website and front-end customer experience, and governance centered on centralizing customer care and billing processes within the utilities department to streamline online interactions and service order handling.
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City of Long Beach, CA | Government | 36838 | $3.2B | United States | Constellation Software Inc. | CSI Harris CustomerConnect | Utilities Customer Care and Billing | 2015 | n/a |
In 2015, the City of Long Beach selected CSI Harris CustomerConnect and Harris SmartWorks MeterSense MDM as part of its AMI project to provide consumer energy presentment and to improve municipal customer service. The purchase of CSI Harris CustomerConnect in 2015 anchors the municipality's Utilities Customer Care and Billing strategy for customer engagement and billing operations.
The implementation integrated CSI Harris CustomerConnect with the Harris SmartWorks MeterSense Meter Data Management layer to ingest granular AMI usage data and present that data through a web portal. Functional modules implemented included meter data management integration, customer energy presentment, and CRM oriented customer service workflows, with CSI Harris CustomerConnect providing the customer-facing billing and interaction capabilities.
Operational coverage focused on the City of Long Beach utility customer base and municipal customer service and billing departments in Southern California, with the overall solution going into production around 2016. Rollout sequencing aligned meter data collection through MeterSense MDM to customer web presentment and proactive engagement workflows, enabling service agents to access usage profiles alongside billing records during interactions.
The deployment emphasized integrated meter to customer workflows rather than standalone analytics, with CSI Harris CustomerConnect supporting web based access to granular usage data and proactive customer engagement as stated by the city. Governance and process changes centered on routing AMI derived usage data into customer care processes and enabling online consumer presentment for improved service handling.
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DPU - City of Orangeburg | Utilities | 300 | $60M | United States | Constellation Software Inc. | CSI Harris CustomerConnect | Utilities Customer Care and Billing | 2013 | n/a |
In 2013, DPU, City of Orangeburg implemented CSI Harris CustomerConnect. The CSI Harris CustomerConnect deployment was part of a broader Utilities Customer Care and Billing initiative that also included Harris SmartWorks MeterSense for meter data management across electric, gas, water and wastewater services.
The implementation configured CSI Harris CustomerConnect as a customer-facing portal providing web based account access and analytics, with modules aligned to account management, usage visibility, and customer engagement workflows typical of the Utilities Customer Care and Billing category. Harris SmartWorks MeterSense was implemented to deliver meter data management, feeding interval and event data into CustomerConnect for consumption by analytics and customer notification functions.
Operationally the project covered the municipal utilities organization in Orangeburg County, South Carolina, spanning customer service, billing operations, and field meter data management for electric, gas, water and wastewater services. Data flow was structured from Harris SmartWorks MeterSense into the CSI Harris CustomerConnect portal to enable near real time usage reporting and web based customer access, supporting coordinated service and billing processes.
The purchase began in 2013 and the CustomerConnect portal was implemented to provide web based account access and analytics for customers, improving operational efficiency and customer service in Orangeburg County. Governance emphasis focused on centralizing customer engagement and instrumenting meter to customer data flows to support consistent billing and service workflows.
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Buyer Intent: Companies Evaluating CSI Harris CustomerConnect
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FAQ - APPS RUN THE WORLD CSI Harris CustomerConnect Coverage
CSI Harris CustomerConnect is a Utilities Customer Care and Billing solution from Constellation Software Inc..
Companies worldwide use CSI Harris CustomerConnect, from small firms to large enterprises across 21+ industries.
Organizations such as City of Long Beach, CA, Albuquerque Water Utility Authority, DPU - City of Orangeburg and City of Cherryville, NC are recorded users of
CSI Harris CustomerConnect for Utilities Customer Care and Billing.
Companies using CSI Harris CustomerConnect are most concentrated in Government and Utilities, with adoption spanning over 21 industries.
Companies using CSI Harris CustomerConnect are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of CSI Harris CustomerConnect across Americas, EMEA, and APAC.
Companies using CSI Harris CustomerConnect range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 75%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 25%.
Customers of CSI Harris CustomerConnect include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified CSI Harris CustomerConnect customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Utilities Customer Care and Billing.