List of CTAPPS MSC Aria Customer Engagement Customers
Kuala Lumpur, 55200,
Malaysia
Since 2010, our global team of researchers has been studying CTAPPS MSC Aria Customer Engagement customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CTAPPS MSC Aria Customer Engagement for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CTAPPS MSC Aria Customer Engagement for Customer Engagement include: Polaris Net, a Malaysia based Professional Services organisation with 10 employees and revenues of $2.0 million, FJT Communications Systems Malaysia, a Malaysia based Communications organisation with 25 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using CTAPPS MSC Aria Customer Engagement, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CTAPPS MSC Aria Customer Engagement customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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FJT Communications Systems Malaysia | Communications | 25 | $2M | Malaysia | CTAPPS MSC | CTAPPS MSC Aria Customer Engagement | Customer Engagement | 2022 | n/a |
In 2022, FJT Communications Systems Malaysia implemented CTAPPS MSC Aria Customer Engagement to automate contact-center interactions and improve outbound and inbound call handling across its Malaysian operations. The deployment targeted contact center operations and agent workflows, focusing on caller routing, campaign dialing, and agent efficiency improvements. CTAPPS MSC Aria Customer Engagement was configured to centralize call handling logic and to instrument campaign and inbound queue management.
Module usage is inferred from vendor materials as ARIA Contact Center and ARIA Dialer, providing typical Customer Engagement capabilities such as automated campaign dialing, queue management, skill based routing, and agent desktop orchestration. Operational rollout emphasized configuration of routing rules, dialer campaign scheduling, and agent workflow configuration, with governance centered on contact center operations and campaign ownership. The engagement was reported to drive higher agent efficiency and better caller routing according to vendor notes.
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Polaris Net | Professional Services | 10 | $2M | Malaysia | CTAPPS MSC | CTAPPS MSC Aria Customer Engagement | Customer Engagement | 2022 | n/a |
In 2022, Polaris Net implemented CTAPPS MSC Aria Customer Engagement to support its customer service operations, adopting the CTAPPS MSC suite as its Customer Engagement platform. The deployment was focused on multi-channel customer engagement and IVR call-routing capabilities in Malaysia, addressing service workflows for a small professional services firm with ten employees.
Deployment included inferred use of ARIA Contact Center and ARIA Dialer modules consistent with vendor ARIA testimonials, enabling centralized contact handling, interactive voice response flows, and automated call-routing for inbound and outbound voice interactions. Configuration work emphasized agent-facing queuing and routing rules, campaign dialer behavior, and multi-channel interaction orchestration to consolidate customer touchpoints into a single engagement layer.
Operational scope covered Polaris Net’s customer service function across its Malaysia operations, with governance configured to standardize call-routing workflows and agent procedures. The CTAPPS MSC Aria Customer Engagement implementation improved Polaris Net’s service workflows by streamlining IVR routing and multi-channel handling, while maintaining a compact operational footprint appropriate to the company size.
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