List of Custify CSAT Customers
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Since 2010, our global team of researchers has been studying Custify CSAT customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Custify CSAT for Survey and Questionnaire from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Custify CSAT for Survey and Questionnaire include: Midwest Bank, a United States based Banking and Financial Services organisation with 110 employees and revenues of $40.0 million, Survicate, a Poland based Professional Services organisation with 70 employees and revenues of $5.0 million, Plaato, a Norway based Professional Services organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Custify CSAT, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Custify CSAT customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Midwest Bank | Banking and Financial Services | 110 | $40M | United States | Custify | Custify CSAT | Survey and Questionnaire | 2024 | n/a |
In 2024, Midwest Bank implemented Custify CSAT as part of a broader modernization program. Custify CSAT, a Survey and Questionnaire application, was deployed to capture account holder satisfaction across customer engagement and finance operations workflows.
The implementation focused on configuring CSAT surveys for delivery through digital banking channels and linking survey responses into the bank CRM to enrich customer records. Configuration work included automated survey distribution tied to digital interactions, structured response collection for quantitative CSAT scoring, and routing rules to surface feedback to operations teams for follow up.
Deployment was aligned with the bank's NuPoint core modernization and concurrent upgrades to CRM, document management, digital banking and card services, with operational scope centered on customer engagement and finance and operations in the U.S. Midwest. Governance was organized around customer experience and operations stakeholders to manage survey workflows, feedback handling, and integration points, and the program is expected to improve account holder experience and operational efficiency.
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Plaato | Professional Services | 20 | $2M | Norway | Custify | Custify CSAT | Survey and Questionnaire | 2022 | n/a |
Plaato implemented Custify CSAT in 2022 to centralize Survey and Questionnaire capabilities for customer success and CRM workflows across its EMEA operations. The deployment focused on automating customer success processes, instrumenting NPS and CSAT surveys, and operationalizing lifecycle playbooks that trigger survey touchpoints and health score updates for account management teams.
Custify CSAT was configured to run scheduled and event driven surveys, feed responses into customer health metrics, and drive playbook automation used by customer success and support functions. The implementation narrative reported by Custify indicates usage of the survey and NPS modules and links improved customer health metrics and Net Promoter Score to the playbook driven workflows, as described in Custify’s published customer stories.
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Survicate | Professional Services | 70 | $5M | Poland | Custify | Custify CSAT | Survey and Questionnaire | 2022 | n/a |
In 2022, Survicate implemented Custify CSAT to centralize customer feedback signals and automate task and playbook responses aimed at reducing churn and boosting expansion MRR. The implementation positioned Custify CSAT as the operational hub for Survey and Questionnaire inputs from Survicate’s own survey streams, aligning feedback ingestion with customer success workflows.
The deployment leveraged Custify CSAT modules to ingest CSAT and NPS style responses and map survey events into automated playbooks and task generation, enabling programmatic follow up by CSMs. Configuration focused on event-to-playbook mapping, health score updates driven by survey responses, and templated task orchestration to ensure consistent post-survey engagement.
Integrations concentrated on connecting Survicate’s survey output into Custify CSAT, forwarding survey, CSAT and inferred NPS signals into the customer success platform for routing and actioning. Operational coverage centered on customer success and account management functions, creating a single feedback stream for product, support and revenue teams to consume.
Governance emphasized centralized feedback handling and automated response policies, with playbook ownership established in CSM workflows to standardize follow up and escalation. Outcomes reported by the vendor include increased expansion MRR of 43 percent and a reduction in churn, driven by the centralized feedback pipeline and automated tasking implemented through Custify CSAT.
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