List of Customer 360 Customers
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Since 2010, our global team of researchers has been studying Customer 360 customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Customer 360 for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Customer 360 for Customer Engagement include: Airmeet, a India based Professional Services organisation with 250 employees and revenues of $30.0 million, Survicate, a Poland based Professional Services organisation with 70 employees and revenues of $5.0 million, Planable, a United States based Professional Services organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Customer 360, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Customer 360 customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Airmeet | Professional Services | 250 | $30M | India | Custify | Customer 360 | Customer Engagement | 2023 | n/a |
In 2023, Airmeet implemented Custify Customer 360 to centralize customer data and automate customer success workflows. The deployment is classified under Customer Engagement and was focused on Customer Success and CRM operations supporting Airmeet's global and US teams. Implementation prioritized a unified customer profile, activity timelines, and automated playbooks to enable more proactive account management.
Custify Customer 360 was configured to instrument playbook automation, task orchestration for CSMs, and customer health monitoring to align day to day CS activities and account management processes. The rollout covered Airmeet's Customer Success and CRM teams across global and US operations, centralizing operational workflows and the single customer record used for account planning. Airmeet reported savings of roughly 20 hours per CSM per month and an increase in proactivity in account management.
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Planable | Professional Services | 50 | $5M | United States | Custify | Customer 360 | Customer Engagement | 2022 | n/a |
In 2022, Planable implemented Custify Customer 360 in the Customer Engagement category. The deployment targeted Customer Success and CRM functions within Planable's United States operations, introducing structured health scoring, lifecycle management and automation to support customer engagement workflows.
Custify Customer 360 was configured to deliver health score models, lifecycle stage definitions, and automation rules, aligning risk indicators to actionable CS tasks. Configuration work focused on defining health indicators, mapping lifecycle stages to operational handoffs, and creating automation triggers for alerts and outreach to standardize customer risk assessment and progression.
Operational coverage was scoped to the US customer success organization and adjacent CRM processes, with emphasis on centralizing customer views and surfacing health signals for account managers. The implementation notes do not specify named integrations with other systems, the emphasis was on embedding Customer 360 capabilities into existing CS workflows.
Governance changes included centralizing responsibility for customer health monitoring within Customer Success and formalizing lifecycle handoffs between onboarding and account management. The initiative was undertaken to boost CS efficiency and customer engagement as described in the source.
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Survicate | Professional Services | 70 | $5M | Poland | Custify | Customer 360 | Customer Engagement | 2023 | n/a |
In 2023 Survicate implemented Custify Customer 360 as its Customer 360 application within the Customer Engagement category to centralize Customer Success and CRM intelligence for the EMEA Poland region. The deployment targeted Customer Success and CRM teams and established Customer 360 as the primary operational view for account health and expansion workflows.
The implementation used health scoring and automation capabilities inside Custify Customer 360, configuring account health signals, score thresholds, and automated playbooks to drive lifecycle actions. Configuration work focused on score-based segmentation, automated outreach and task generation for CS reps, and in-application alerts to surface at-risk or upsell-ready accounts.
Operational governance was aligned to support proactive upsell and retention efforts in EMEA Poland, with Customer Success owning score calibration and automation rules. Custify reporting from the Customer 360 implementation is reported to have driven a 43% increase in expansion MRR and a 7% reduction in churn, outcomes that reinforced more proactive upsell and retention processes.
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