List of Customer Alliance Customers
Berlin, 12109,
Germany
Since 2010, our global team of researchers has been studying Customer Alliance customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Customer Alliance for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Customer Alliance for Customer Experience include: Neue Dorint, a Germany based Leisure and Hospitality organisation with 2547 employees and revenues of $700.0 million, Chartreuse Du Val St Esprit (Sa La), a France based Leisure and Hospitality organisation with 763 employees and revenues of $250.0 million, Dorint Switzerland, a Switzerland based Leisure and Hospitality organisation with 450 employees and revenues of $48.0 million, Signor Prestito Italy, a Italy based Banking and Financial Services organisation with 285 employees and revenues of $40.0 million, Impérial Palace Annecy, a France based Leisure and Hospitality organisation with 300 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Customer Alliance, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Customer Alliance customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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86 Cannon | Leisure and Hospitality | 12 | $1M | United States | Customer Alliance | Customer Alliance | Customer Experience | 2018 | n/a |
In 2018, 86 Cannon implemented Customer Alliance as its Customer Experience solution on its website. The deployment embedded the Customer Alliance feedback and review widget into guest-facing pages to capture reviews and ratings after a guest's stay, and it used the Customer Alliance review management dashboard to centralize incoming feedback and support moderation workflows.
Operational scope focused on hospitality operations and guest services at the single-site leisure and hospitality business, with front of house staff and management accessing the Customer Alliance dashboard to monitor and respond to feedback. Implementation included standard Customer Experience workflows such as automated review prompts, centralized review aggregation, and role based access configuration, and the solution is provisioned directly on the website for continuous feedback capture.
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Ant Yachthaven | Leisure and Hospitality | 10 | $1M | Germany | Customer Alliance | Customer Alliance | Customer Experience | 2016 | n/a |
In 2016 Ant Yachthaven implemented Customer Alliance in the Customer Experience category, embedding the vendor's feedback and review capture directly on its public website. The implementation targeted guest feedback workflows for the small leisure and hospitality operator in Germany, aligning online review capture with reception and booking touchpoints. Customer Alliance provided an embedded website widget and a cloud hosted dashboard to aggregate reviews and manage incoming messages.
The deployment was configured to collect post‑stay feedback and to surface verified guest reviews, with operational ownership split between reception staff and a central monitor for oversight. Functional capabilities implemented include survey distribution, review aggregation, response workflow and dashboard reporting consistent with Customer Experience platform capabilities. Governance focused on defining staff responsibilities and response processes within the Customer Alliance portal, rather than on integrations with other enterprise systems.
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Arena City | Leisure and Hospitality | 25 | $1M | Germany | Customer Alliance | Customer Alliance | Customer Experience | 2015 | n/a |
In 2015, Arena City implemented Customer Alliance as its Customer Experience application on its public website. The deployment used Customer Alliance web widgets and feedback modules to capture guest reviews, run post stay surveys, and surface rating widgets on booking and information pages.
Operational scope covered guest facing web pages and internal workflows for front desk and marketing staff, with configuration of moderation queues, standardized response templates, and dashboard access for monitoring incoming feedback. Customer Alliance was provisioned with role based access to enable a small team to manage online reputation and respond to reviews through the application interface.
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Art Hotel Ahlen | Leisure and Hospitality | 15 | $1M | Germany | Customer Alliance | Customer Alliance | Customer Experience | 2017 | n/a |
In 2017, Art Hotel Ahlen implemented Customer Alliance on its public website. Customer Alliance is deployed as a Customer Experience application for the 15 person leisure and hospitality operator, providing a centralized point for capturing guest feedback and managing online reviews.
The implementation leverages Customer Alliance capabilities typical to the Customer Experience category, including online review collection, automated guest surveys, and an onsite review widget embedded into website touchpoints. Configuration activity focused on survey cadence, review solicitation workflows, and a consolidated feedback dashboard to surface ratings and textual comments for operational review.
Operational coverage is concentrated at the single German property and its web presence, with front desk personnel and property management granted access to the Customer Alliance dashboard to monitor incoming feedback and coordinate public responses. Marketing and reputation management duties are handled through the same platform to maintain consistent guest communications and review visibility.
Governance was established through role based access controls and a simple response workflow that assigns review follow up to operational roles, supported by standardized response templates and routine review audits. Training and process adjustments were scaled to the hotel size to embed feedback handling into daily hospitality operations.
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Baya Hotel | Leisure and Hospitality | 65 | $5M | France | Customer Alliance | Customer Alliance | Customer Experience | 2020 | n/a |
In 2020, Baya Hotel implemented Customer Alliance on their website to centralize guest feedback and online reputation activities. Baya Hotel, a France-based leisure and hospitality operator with about 65 employees, uses Customer Alliance as a Customer Experience application to collect post-stay surveys and manage guest reviews. The implementation is publicly visible on the hotel website and is delivered through the Customer Alliance cloud platform.
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Leisure and Hospitality | 14 | $3M | United Kingdom | Customer Alliance | Customer Alliance | Customer Experience | 2016 | n/a |
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Leisure and Hospitality | 10 | $1M | France | Customer Alliance | Customer Alliance | Customer Experience | 2015 | n/a |
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Leisure and Hospitality | 120 | $11M | Germany | Customer Alliance | Customer Alliance | Customer Experience | 2020 | n/a |
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Distribution | 16 | $2M | Italy | Customer Alliance | Customer Alliance | Customer Experience | 2021 | n/a |
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Leisure and Hospitality | 35 | $4M | Switzerland | Customer Alliance | Customer Alliance | Customer Experience | 2015 | n/a |
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Buyer Intent: Companies Evaluating Customer Alliance
- Onrise Agency, a United States based Professional Services organization with 10 Employees
- Agilotel Consulting GmbH, a Austria based Professional Services company with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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