List of Datadog Real User Monitoring Customers
New York, 10018, NY,
United States
Since 2010, our global team of researchers has been studying Datadog Real User Monitoring customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Datadog Real User Monitoring for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Datadog Real User Monitoring for Customer Analytics include: Vox Media, a United States based Media organisation with 1400 employees and revenues of $700.0 million, Booksy, a United States based Professional Services organisation with 750 employees and revenues of $175.0 million, Birdie United Kingdom, a United Kingdom based Healthcare organisation with 140 employees and revenues of $14.0 million, Captur United Kingdom, a United Kingdom based Professional Services organisation with 11 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Datadog Real User Monitoring, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Datadog Real User Monitoring customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Birdie United Kingdom | Healthcare | 140 | $14M | United Kingdom | Datadog | Datadog Real User Monitoring | Customer Analytics | 2022 | n/a |
In 2022, Birdie United Kingdom deployed Datadog Real User Monitoring to instrument its React Native mobile app for Product and Customer experience diagnostics in the UK. The initiative targeted Customer Analytics to surface frontend performance signals and session behavior for product and engineering teams.
The implementation imported Datadog's RUM SDK into the mobile application and instrumented session-level traces to capture frontend timing and user action metrics across device types and app versions. Datadog Real User Monitoring was configured to record action timings, resource load times, and session traces so engineers could isolate slow actions and correlate them with device and version metadata.
Using session-level traces Birdie engineers diagnosed frontend performance bottlenecks and validated fixes, achieving approximately 80% improvement in app performance and reducing some actions from 40 seconds to 4 seconds. These outcomes are documented in Birdie engineering posts and the Datadog case study, illustrating how Datadog Real User Monitoring was used within Birdie's Customer Analytics capability to identify and prove fixes.
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Booksy | Professional Services | 750 | $175M | United States | Datadog | Datadog Real User Monitoring | Customer Analytics | 2023 | n/a |
In 2023, Booksy expanded its Datadog deployment to include Datadog Real User Monitoring and Error Tracking as part of its Customer Analytics efforts supporting Product / Customer experience. The expansion targeted web and mobile platforms across global markets and centralized observability to give SRE and product teams unified telemetry and session context.
The Datadog Real User Monitoring implementation instrumented over 50 custom RUM metrics and enabled full session error capture, pairing RUM with Error Tracking to correlate frontend user behavior with backend performance. Datadog Real User Monitoring was configured to surface real user telemetry, session level context, and unified frontend and backend metrics within the Datadog platform to accelerate triage and release validation.
Operationally the deployment realigned workflows for SRE and product teams to use a single observability plane, enabling unified incident detection and deployment verification for Product and Customer experience functions. Per the Datadog case study, teams reported reductions in user impacting errors and resolution of specific issues such as iOS logout incidents, and the observability expansion supported increased deployment frequency through faster feedback loops.
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Captur United Kingdom | Professional Services | 11 | $2M | United Kingdom | Datadog | Datadog Real User Monitoring | Customer Analytics | 2024 | n/a |
In 2024, Captur United Kingdom implemented Datadog Real User Monitoring to monitor its on device image verification SDK and improve crash triage and attribution. The Datadog Real User Monitoring deployment is categorized as Customer Analytics and is operated from Captur's London operations with primary focus on Product and Customer experience workflows.
Captur configured Datadog Real User Monitoring to leverage dynamic sampling, filtering, and Workflow Automation capabilities. These modules were applied to isolate SDK related crashes, streamline crash triage and attribution workflows, and reduce irrelevant session ingestion at the point of collection.
The implementation instruments the on device image verification SDK to feed session and error telemetry into automated workflows that proactively notify clients when issues are detected. Dynamic sampling and filtering rules are used to scale session volume cost effectively while preserving high fidelity telemetry for SDK related failures, supporting product and customer experience teams in London.
Operational governance was shifted toward automated alerting and workflow driven triage, enabling teams to prioritize SDK related incidents earlier in the lifecycle. Captur reduced irrelevant session ingestion by over 75 percent while using Datadog Real User Monitoring to operationalize crash attribution and client facing notifications.
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Media | 1400 | $700M | United States | Datadog | Datadog Real User Monitoring | Customer Analytics | 2021 | n/a |
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Buyer Intent: Companies Evaluating Datadog Real User Monitoring
- X-Ray America, a United States based Life Sciences organization with 50 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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