List of Datatrack Storm Contact Center Analytics Customers
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Since 2010, our global team of researchers has been studying Datatrack Storm Contact Center Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Datatrack Storm Contact Center Analytics for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Datatrack Storm Contact Center Analytics for Analytics and BI include: British Telecom, a United Kingdom based Communications organisation with 85300 employees and revenues of $26.83 billion, Lumen Technologies, a United States based Communications organisation with 25000 employees and revenues of $12.28 billion, Virgin Media O2 UK, a United Kingdom based Communications organisation with 16000 employees and revenues of $10.68 billion and many others.
Contact us if you need a completed and verified list of companies using Datatrack Storm Contact Center Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Datatrack Storm Contact Center Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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British Telecom | Communications | 85300 | $26.8B | United Kingdom | Datatrack | Datatrack Storm Contact Center Analytics | Analytics and BI | 1999 | n/a |
In 1999, British Telecom implemented Datatrack Storm Contact Center Analytics as a hosted call management and UC contact-centre analytics service. This deployment positioned Datatrack Storm Contact Center Analytics within British Telecoms contact-centre operations and aligned the solution to the Analytics and BI category for operational performance management.
Datatrack Storm Contact Center Analytics, referenced by the vendor as CMS4 and Storm, delivered real-time performance monitoring, call management reporting, and UC analytics capabilities to support operational optimisation. Functional coverage emphasized queue and agent performance visibility, near real-time dashboards, and scalable hosted analytics components consistent with contact-centre analytics workflows.
The implementation was delivered as a hosted analytics service across BTs UK contact-centre footprint, supporting contact-centre operations and performance management teams. The vendor cites a long-term CMS and analytics engagement that provided improved service-level visibility and scalable hosted analytics, sustaining operational monitoring needs over time.
Governance centered on operational monitoring and service-level visibility rather than on a named migration path, with Datatrack credited for supplying the hosted analytics instrumentation and ongoing analytics support. The engagement reflects a long-running hosted Analytics and BI relationship between British Telecom and Datatrack focused on contact-centre performance and operational optimisation.
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Lumen Technologies | Communications | 25000 | $12.3B | United States | Datatrack | Datatrack Storm Contact Center Analytics | Analytics and BI | 2015 | n/a |
In 2015, Lumen Technologies implemented Datatrack Storm Contact Center Analytics to support operational decision making across its network and service operations in the United States. Datatrack Storm Contact Center Analytics is positioned in the Analytics and BI category and was applied as an operational analytics layer to surface performance indicators and support operations teams.
The implementation focused on operational dashboards, real time monitoring and historical reporting capabilities typical of contact center and operations analytics. Datatrack product descriptions and customer testimonials indicate the Storm and CMS4 module family were leveraged to provide queue and event analytics, aggregated operational reporting, and dashboarding for service and network operations.
Deployment targeted operations and service management functions, embedding analytics into incident review and operational reporting workflows rather than replacing a named prior product. Governance centered on establishing analytics driven reporting and standardized operational metrics to support network operations and service decision making across US sites. The narrative on the vendor site frames the use of Datatrack analytics as a tool for operational insight and decision support for Lumen Technologies.
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Virgin Media O2 UK | Communications | 16000 | $10.7B | United Kingdom | Datatrack | Datatrack Storm Contact Center Analytics | Analytics and BI | 2022 | n/a |
In 2022, Virgin Media O2 UK engaged Datatrack to tailor Datatrack Storm Contact Center Analytics to address specific operational UC and contact-centre challenges across its UK operations, using the Analytics and BI application to centralize performance visibility. The engagement is cited on the vendor Storm product page as a tailored deployment that transformed Storm into a managed analytics offering for the operator’s contact-centre environment.
Datatrack Storm Contact Center Analytics was configured to emphasize Storm UC analytics capabilities and contact centre analytics workflows, including ingestion and normalization of contact centre telemetry, configurable dashboards, scheduled reporting, and role based access for operational and management teams. Configuration focused on surfacing queue and agent state visibility, call event aggregation, and SLA oriented dashboards aligned to contact-centre operations, consistent with Analytics and BI functional patterns.
Operational coverage targeted Virgin Media O2 UK contact-centre operations and unified communications telemetry, with the solution delivered as a cost effective managed analytics solution rather than a point tool. Governance was adapted to support managed delivery, with analytics provisioning and dashboard updates handled by Datatrack under the tailored engagement model, and operational stakeholders consuming insights for day to day UC and contact-centre management.
The vendor testimonial indicates the outcome was an adapted, cost effective managed analytics solution for VMO2. The narrative on the vendor page positions Datatrack Storm Contact Center Analytics as a tailored Analytics and BI implementation focused on UC and contact-centre operational visibility.
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