List of Datatrack SuperDirectory Customers
Dorset, BH23 3TS,
United Kingdom
Since 2010, our global team of researchers has been studying Datatrack SuperDirectory customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Datatrack SuperDirectory for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Datatrack SuperDirectory for Call Center include: Lumen Technologies, a United States based Communications organisation with 25000 employees and revenues of $12.28 billion, Sandwell Council, a United Kingdom based Government organisation with 4118 employees and revenues of $561.0 million, Pinewood Group, a United Kingdom based Media organisation with 290 employees and revenues of $127.0 million and many others.
Contact us if you need a completed and verified list of companies using Datatrack SuperDirectory, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Datatrack SuperDirectory customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Lumen Technologies | Communications | 25000 | $12.3B | United States | Datatrack | Datatrack SuperDirectory | Call Center | 2018 | n/a |
In 2018, Lumen Technologies implemented Datatrack SuperDirectory as part of its Datatrack call management and analytics deployment. Datatrack SuperDirectory was applied within the Call Center category to support contact centre and telecoms operations across Lumen's US operations.
The implementation centered on Datatrack SuperDirectory alongside Datatrack CMS and CMS4 capabilities referenced by the vendor, focusing on call management, directory and routing configuration, and the consolidation of contact centre analytics feeds. Configuration work included directory normalization, enrichment of call detail record metadata, and the provisioning of structured inputs for downstream reporting and analytics systems.
Operational coverage targeted contact centre operations and telecoms operations teams in the United States, with the application supporting service level monitoring and operational insight workflows. Business functions impacted included contact centre operations, service level management, and operations engineering, reflecting category aligned workflows for Call Center systems.
Governance emphasized centralized oversight of service levels and analytics consumption, with Datatrack SuperDirectory positioned as the authoritative directory and call management source for operational reporting. The vendor cited Lumen using Datatrack solutions to gain operational insight and manage service levels, indicating the implementation supported ongoing operational visibility and SLA management.
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Pinewood Group | Media | 290 | $127M | United Kingdom | Datatrack | Datatrack SuperDirectory | Call Center | 2016 | n/a |
In 2016 Pinewood Group implemented Datatrack SuperDirectory to support contact centre and switchboard operations, deploying the solution as a Call Center application to accelerate operator lookups and call transfers. Datatrack SuperDirectory is used as a call handling and switchboard solution at Pinewood Studios, with a use case focused on contact centre and switchboard performance in the United Kingdom.
The implementation integrates Datatrack SuperDirectory with Pinewood Group’s Mitel telephony estate, providing a centralized directory and operator console capability that streamlines caller lookup and transfer workflows. Functional capabilities described include directory search and presence-aware operator lookup, rapid transfer orchestration, and a switchboard-focused user interface to reduce manual lookup steps.
Operational scope centers on studio front-of-house operators and contact centre teams in the UK, where the solution sits alongside Mitel telephony infrastructure to improve handling times and consistency of transfers. Governance and workflow changes emphasize standardized operator procedures and directory management to sustain faster lookups and consistent brand experience, with explicit outcomes reported as improved brand experience and internal efficiency.
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Sandwell Council | Government | 4118 | $561M | United Kingdom | Datatrack | Datatrack SuperDirectory | Call Center | 2017 | n/a |
In 2017 Sandwell & West Birmingham NHS Trust implemented Datatrack SuperDirectory to centralise and automatically update staff contact records for its contact centre operations. The Datatrack SuperDirectory deployment targeted the trust's Call Center and switchboard use case in the United Kingdom, with explicit goals of speeding incoming call handling and promoting a consistent professional image.
The implementation established a centralised staff contact directory provisioned for switchboard agents and contact centre teams, with automated synchronization workflows to keep phone numbers and role information current. Functional capabilities implemented included rapid directory lookup and search for call handlers, visibility controls based on organizational role, and automated record updates to reduce manual maintenance. Configuration work focused on mapping organizational units and job roles to directory attributes and tailoring search and display templates used by switchboard staff.
Operational coverage concentrated on the trust's contact centre and switchboard teams, with the directory embedded into incoming call handling and front line reception workflows. Governance emphasized central ownership and standardisation of contact data to ensure consistent caller experience across the trust, and rollout sequencing aligned to contact centre operations. Outcomes described by the deployment include faster incoming call handling and a strengthened professional image for the trust.
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