List of Datatrack Tracxion Customers
Dorset, BH23 3TS,
United Kingdom
Since 2010, our global team of researchers has been studying Datatrack Tracxion customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Datatrack Tracxion for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Datatrack Tracxion for Call Center include: NHS, a United Kingdom based Healthcare organisation with 1297455 employees and revenues of $200.00 billion, British Telecom, a United Kingdom based Communications organisation with 85300 employees and revenues of $26.83 billion, Capita, a United Kingdom based Professional Services organisation with 34500 employees and revenues of $3.13 billion and many others.
Contact us if you need a completed and verified list of companies using Datatrack Tracxion, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Datatrack Tracxion customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
British Telecom | Communications | 85300 | $26.8B | United Kingdom | Datatrack | Datatrack Tracxion | Call Center | 2019 | n/a |
In 2019 British Telecom deployed Datatrack Tracxion within its Call Center footprint to support BT Global contact centre and CRM operations in the United Kingdom, delivering real-time analytics and agent guidance across customer service channels. The Datatrack Tracxion implementation was positioned to provide operational performance management and live intervention capabilities for contact centre supervisors and agents.
Datatrack Tracxion was configured to leverage module-level capabilities consistent with Datatrack offerings, including Tracxion Live for real-time agent interventions and Tracxion Drive for data integration and analytics ingestion. The deployment included live dashboards, real-time alerts and automated agent guidance workflows to surface actionable insights during customer interactions. Configuration emphasis was on streaming contact events into analytics pipelines to enable immediate supervisor interventions and agent coaching.
Integrations focused on ingesting contact centre and CRM data flows and routing real-time analytics back to agent desktops and supervisor consoles, supporting customer service, workforce management and quality assurance functions. Operational coverage was concentrated on BT Global contact centre operations in the United Kingdom, with the platform serving as a real-time operational layer on top of existing telephony and CRM data sources.
Governance changes centered on formalizing real-time intervention protocols and embedding Datatrack Tracxion outputs into agent coaching and escalation workflows. Datatrack lists British Telecom as a customer on its site, and the implementation is described as delivering measurable efficiency and customer experience gains.
|
 |
Capita | Professional Services | 34500 | $3.1B | United Kingdom | Datatrack | Datatrack Tracxion | Call Center | 2020 | n/a |
In 2020, Capita implemented Datatrack Tracxion to manage contact centre performance across its UK outsourced service operations. Datatrack Tracxion is in the Call Center category and was deployed to drive agent efficiency and reduce customer effort across frontline service delivery.
The deployment centered on Datatrack Tracxion core capabilities, with usage inferred to include Tracxion Live for real time agent guidance and Tracxion DeepDive for post interaction analytics and reporting. Configuration focused on agent facing guidance, supervisor dashboards, scorecarding, and analytics driven root cause workflows to support quality assurance and operational coaching. These functional modules enabled continuous monitoring of interaction performance and structured coaching processes for contact centre teams.
Operational coverage was across Capita's UK outsourced service operations, impacting contact centre agents, supervisors, workforce management and quality functions. Governance emphasis aligned performance management with existing operational routines, instrumenting dashboards and escalation pathways to drive adherence to scripted coaching and QA workflows. Datatrack references Capita on its Tracxion product pages, reinforcing the vendor customer relationship for the Datatrack Tracxion deployment.
|
 |
NHS | Healthcare | 1297455 | $200.0B | United Kingdom | Datatrack | Datatrack Tracxion | Call Center | 2018 | n/a |
In 2018, NHS Grampian deployed Datatrack Tracxion in a Call Center context to manage healthcare telephony and contact handling across Scotland. The implementation focused on clinical and patient contact channels within NHS Grampian contact centres and patient services, positioning Datatrack Tracxion alongside Datatrack CMS4 for operational call management and analytics.
The deployment combined Datatrack CMS4 for core call management with Datatrack Tracxion for journey analytics, using category-aligned capabilities such as intelligent call routing, queue management, real-time monitoring and contact handling workflows. Datatrack Tracxion was used to instrument patient contact journeys and surface analytics for call distribution and wait time patterns, while CMS4 provided the telephony call control, agent workspaces and reporting typical of Call Center solutions.
Operational coverage remained focused on NHS Grampian contact centres in Scotland, with governance centered on contact handling processes and routing policies to reduce unproductive time and improve patient experience. The documented outcomes from the NHS deployment cited improved call routing, reduced unproductive time and enhanced patient experience, supporting continued use of Datatrack CMS4 and Datatrack Tracxion for healthcare telephony and contact analytics within the region.
|
Buyer Intent: Companies Evaluating Datatrack Tracxion
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||