List of Dealer Spike Reputation Management Customers
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Since 2010, our global team of researchers has been studying Dealer Spike Reputation Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Dealer Spike Reputation Management for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Dealer Spike Reputation Management for Customer Experience include: Brands United Arab Emirates, a United Arab Emirates based Retail organisation with 300 employees and revenues of $50.0 million, Eggspectation United Arab Emirates, a United Arab Emirates based Leisure and Hospitality organisation with 80 employees and revenues of $3.0 million, Thayer'S Marine & Rv, a United States based Automotive organisation with 10 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Dealer Spike Reputation Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Dealer Spike Reputation Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Brands United Arab Emirates | Retail | 300 | $50M | United Arab Emirates | Dealer Spike | Dealer Spike Reputation Management | Customer Experience | 2023 | n/a |
In 2023, Brands United Arab Emirates implemented Dealer Spike Reputation Management to strengthen its Customer Experience capabilities. The deployment was aligned with a broader relaunch of a cross country, cross brand loyalty and engagement program that emphasized retail CRM, loyalty and campaign automation across the GCC.
Configuration and functional coverage centered on Dealer Spike Reputation Management core workflows such as review aggregation, customer feedback capture and reputation monitoring, along with inferred Loyalty, Vouchers and Campaign Management modules described in the published case study. These modules were configured to support loyalty enrollment, voucher issuance and campaign segmentation, and were instrumented for campaign automation and customer engagement orchestration.
Integrations explicitly included Datanuum CDP, which was used to relaunch the cross country, cross brand loyalty and engagement program and to align customer profiles and campaign triggers with the Dealer Spike Reputation Management deployment. Operational scope covered Brands retail footprint across the GCC and impacted marketing, CRM, loyalty operations and store customer experience teams.
Governance focused on campaign automation rules, voucher control workflows and feedback moderation processes to operationalize reputation signals into CRM and loyalty workflows. The published case reports a 50% increase in average order value within months of the relaunch and indicates strong ROI following the combined Dealer Spike Reputation Management and Datanuum CDP enabled program.
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Eggspectation United Arab Emirates | Leisure and Hospitality | 80 | $3M | United Arab Emirates | Dealer Spike | Dealer Spike Reputation Management | Customer Experience | 2023 | n/a |
In 2023 Eggspectation United Arab Emirates implemented Dealer Spike Reputation Management as a targeted Customer Experience initiative for its UAE restaurant operations. The deployment was aligned with an existing guest data program run through Datanuum CDP, creating a coordinated approach to customer feedback and engagement across the brand's outlets.
Dealer Spike Reputation Management was used to centralize review collection and automate feedback workflows, while the Datanuum Customer Data Platform functioned to unify guest profiles and orchestrate loyalty interactions. Inferred module usage based on the case description includes Customer Data Platform capabilities, Loyalty and Campaign Management, and reputation monitoring and response automation consistent with Customer Experience platforms.
Integrations were explicitly centered on Datanuum CDP, which unified guest data, enabled an omni channel loyalty program, and automated customer feedback for Eggspectation’s UAE restaurants. Operational coverage focused on marketing and CRM functions across the company’s UAE sites, using unified customer profiles to coordinate outreach and feedback handling.
Governance and process changes emphasized automated feedback loops and loyalty orchestration to reshape marketing and CRM workflows, moving manual review and response tasks into the Dealer Spike Reputation Management system and Datanuum driven campaign processes. Reported outcomes from the case study include an 18% retention increase and a 6% average order value uplift attributed to the combined customer data, loyalty and reputation management activities.
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Thayer'S Marine & Rv | Automotive | 10 | $2M | United States | Dealer Spike | Dealer Spike Reputation Management | Customer Experience | 2019 | n/a |
In 2019, Thayer'S Marine & Rv began a Dealer Spike website and digital marketing engagement in the United States that expanded into reputation and customer experience tooling. As part of that engagement the dealer implemented Dealer Spike Reputation Management to support Customer Experience and marketing operations across its single dealership footprint.
The Dealer Spike Reputation Management deployment focused on standard Customer Experience capabilities, including review monitoring, automated review solicitation and templated response workflows, and a reputation dashboard for marketing and service staff. Configuration work emphasized lightweight automation and role-based access for a small team, aligning review request cadences with lead capture processes and on-site sales touch points.
Operational coverage centered on marketing and customer service functions at the Thayer'S Marine & Rv location in the United States, with the platform used alongside other Dealer Spike digital marketing tools. The implementation routed reputation signals into dealer workflows to inform customer follow up and to centralize customer sentiment tracking for marketing communications.
Thayer'S Marine & Rv also used Dealer Spike tools notably Payment Genie to shorten time-to-sale and improve lead quality, with the dealer reporting four leads that converted to sales within 30 days. The Dealer Spike Reputation Management implementation reinforced customer experience governance through defined response workflows and consolidated reputation reporting for marketing and service teams.
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