List of Dell EMC ProSupport Plus Customers
Round Rock, 78664, TX,
United States
Since 2010, our global team of researchers has been studying Dell EMC ProSupport Plus customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Dell EMC ProSupport Plus for Application Performance Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Dell EMC ProSupport Plus for Application Performance Management include: Zurich North America, a United States based Insurance organisation with 9000 employees and revenues of $20.03 billion, Socionext Japan, a Japan based Manufacturing organisation with 2500 employees and revenues of $1.26 billion, Phoenix Union High School District, a United States based Education organisation with 3500 employees and revenues of $215.0 million, Giltrap Group, a New Zealand based Automotive organisation with 800 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using Dell EMC ProSupport Plus, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Dell EMC ProSupport Plus customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Giltrap Group | Automotive | 800 | $150M | New Zealand | Dell EMC | Dell EMC ProSupport Plus | Application Performance Management | 2023 | n/a |
In 2023, Giltrap Group implemented Dell EMC ProSupport Plus as part of a hybrid infrastructure and client device refresh across New Zealand. The deployment positioned Dell EMC ProSupport Plus to serve an Application Performance Management function for showroom and workshop digital experiences, focusing on device reliability and operational continuity.
The implementation paired ProSupport Plus with Dell APEX Backup Services to consolidate device support and backup orchestration, creating an integrated support and protection layer across endpoints and infrastructure. Functional capabilities emphasized in the rollout included proactive device support, lifecycle simplification for client devices, and streamlined backup management aligned with IT and operations workflows in automotive retail.
Operational scope covered IT and operations teams supporting Giltrap Group showrooms and workshops in New Zealand, with governance oriented toward centralized incident handling and lifecycle processes for devices. Giltrap Group credited Dell EMC ProSupport Plus with improving uptime and simplifying lifecycle and backup management, supporting more consistent digital experiences in customer facing and workshop systems.
|
 |
Phoenix Union High School District | Education | 3500 | $215M | United States | Dell EMC | Dell EMC ProSupport Plus | Application Performance Management | 2021 | n/a |
In 2021 Phoenix Union High School District implemented Dell EMC ProSupport Plus as an Application Performance Management solution to automate PC support for students and staff across the Arizona district. The deployment targeted IT and end user computing functions within the K12 education sector and restated Dell EMC ProSupport Plus as the central service for device reliability and fleet management.
The implementation configured core capabilities of Dell EMC ProSupport Plus including SupportAssist and TechDirect to enable telemetry collection, automated case creation, and streamlined parts ordering workflows. SupportAssist provided continuous device telemetry and remote diagnostics, while TechDirect automated parts procurement and ticketing handoffs, creating a telemetry driven proactive resolution model for approximately 50,000 devices.
Operational coverage encompassed districtwide student and staff endpoints, shifting day to day device support toward automated monitoring and faster parts logistics. Governance changes focused on standardizing incident intake and repair workflows for the IT operations team, and reported outcomes included cutting technician repair time roughly in half, faster parts ordering, and reduced time spent on repairs.
|
 |
Socionext Japan | Manufacturing | 2500 | $1.3B | Japan | Dell EMC | Dell EMC ProSupport Plus | Application Performance Management | 2019 | n/a |
In 2019, Socionext Inc. implemented Dell EMC ProSupport Plus as part of an Application Performance Management deployment to support its Oracle E-Business Suite ERP used for accounting, logistics, production, and sales. The ProSupport Plus rollout accompanied a broader infrastructure virtualization program built on Dell PowerEdge servers and all-flash Dell EMC storage to address business continuity planning, reduce operational labor, and improve disk I O performance during peak accounting cycles.
The technical implementation consolidated a previously server-heavy environment into a virtualized architecture using Oracle Linux KVM, reducing physical servers from 50 to 18 and racks from 10 to 4. Dell EMC all-flash storage and storage deduplication were used to accelerate nightly jobs and primary accounting processing, and Dell CloudIQ was used for cloud based AI assisted monitoring to enable centralized visibility and faster alert response. Dell EMC ProSupport Plus provided integrated lifecycle support and firmware update management alongside remote troubleshooting to minimize on site interventions.
Operational coverage was structured across two data centers in eastern and western Japan, with the eastern site operating production machines and the western site hosting verification and development machines that can be switched to production to maintain operations during a disruption. The environment supports cloning of production data for verification workflows, and remote centralized management removed the need for frequent physical visits to the western data center, enabling disk expansions to be completed in about 30 minutes rather than half a day.
Socionext engaged Cosmo Co., Ltd. for system construction and IT Management Partners Inc. for ongoing operations, completing a step by step migration in approximately six months without stopping the ERP. The deployment delivered explicitly stated outcomes including implementation of BCP measures across the two data centers, a 40 percent increase in performance and a 40 percent reduction in work such as nightly jobs and primary accounting processing, and a 20 percent reduction in total cost of ownership including operating costs, while centralizing monitoring and alert management under the Application Performance Management scope provided by Dell EMC ProSupport Plus.
|
 |
|
Insurance | 9000 | $20.0B | United States | Dell EMC | Dell EMC ProSupport Plus | Application Performance Management | 2024 | n/a |
|
Buyer Intent: Companies Evaluating Dell EMC ProSupport Plus
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||